GLS

Terrible.
Mobile phone was stolen. They kept their european tracking info (the one used by the seller to check the delivery) stating "delivering today" for more than one month (and counting) whilst the local website (and info from the very hard to reach local support) had been updated with "item stolen".
Refused to contact the seller and to update european tracking site and stating that seller had to contact them first (of course seller would always get the "in delivery" status on the european site. The local gls site (portuguese site) had a different tracking number and, off course, was not the official tracking site to have value to the seller;
They don't respond to the emails nor to the remarks you post on their own forms in their webpages.
The contact telephone is is a premium number and they take like 30 minutes to reach an human to answer (and you pay fto listen to music) and then, they don't solve anything.
I was able to reach them through a complaint in a compliants portal In portugal. They replied there. But never fixed anything - their answers are mainly pre-written answers.
Terrible. Hope they go away from market - companies like this are the the reason for people to distrust sellers and e-commerce.

Couldnt deliver my parcel for a week straight for literally no reason, they said it was an "anomaly"?

After 9 days of waiting, I contacted the company. No response. This is the only information, available on the website. Scheduled for delivery the 3rd... It's the 12th. I think they have just lost my package or maybe the business shut down the location? Really unimpressed.

ARRIVAL SCAN 5:44 pm - 12/31/2021
DELIVERY SCHED FOR 01/03/2022
SANTA FE SPRINGS, CA

DEL RESCHED - WEATHER/ACCIDENT FROM 01/03/2022 TO 01/04/2022
Spokane, WA

DEL RESCHED - BUSINESS CLOSED FROM 01/04/2022 TO 01/05/2022
Kent, WA

DEL RESCHED - WEATHER/ACCIDENT FROM 01/04/2022 TO 01/05/2022
Spokane, WA

DEL RESCHED - WEATHER/ACCIDENT FROM 01/05/2022 TO 01/06/2022
Spokane, WA

DEL RESCHED - WEATHER/ACCIDENT FROM 01/06/2022 TO 01/07/2022
Kent, WA

DEL RESCHED - BUSINESS CLOSED FROM 01/07/2022 TO 01/08/2022
Kent, WA

DEL RESCHED FROM 01/08/2022 TO 01/10/2022 Kent, WA

DEL RESCHED - BUSINESS CLOSED FROM 01/10/2022 TO 01/11/2022 Kent, WA

DEL RESCHED - BUSINESS CLOSED FROM 01/11/2022 TO 01/12/2022

Over promise delivery date and kept under delivering literally! Every day an update for another day that I would be delivered and they didn't

If you expect your package get delivered on time and not get lost please choose fedex instead.
If there was 0 ratings I would have rated ZERO

On Dec 3,2021 my ring doorbell captured someone attempt to deliver a package. Since no one answered, a "sorry we missed you" note was placed on my door. When I returned home the following week I contacted GLS via phone on Thursday Dec 9th and after 45 minute wait spoke to "Greg". Greg seemed helpful and scheduled my delivery for for Friday Dec 10th. Greg asked if I preferred a morning or afternoon delivery. I told Greg I preferred a morning deliver but I would be home all day.

Needless to say no delivery was made. Today, Dec 13,2021 I was contacted by GSL who was going on about a package that they have had since November that was suppose to come my way but it shows it hadn't been delivered. This clown told me that the package is lost and I need to contact the sender and let them know the package was lost. It is a package being sent to me as a thank you gift and I have no idea who the sender is. If I did have that info why would I contact the sender, they are not the ones who lost the package. As I said my ring doorbell captured the attempted delivery and the delivery person leaving a note and walked back to his vehicle with the package. Why would it be on me to fix their incompetence. May the BBB can find this package because that is my next stop!

The last 3 pickups we scheduled were missed. All shipments were booked and ready by 10am also. Quite possibly the worst courier company out there.

Worst delivery company. Loosing parcels all the time and doing nothing to help you find them. Impossible to contact them. Terrible service!

We ordered medicine to be delivered next day and did not get it for a week.And it was not signed by us.

Delivered my package after saying the would hold for pick up at an address that was not mine.
Absolutely unacceptable.

Unhelpful.
Liars.
Rude.

If I could give negative stars I would. This is the second package and it was not delivered. Get it together

They don't buzz intercom or knock on door. Leave beaten up boxes wherever's easiest for them. GLS SUCKS!

Very bad customer service. I waited 2 hours to get an update on my delivery. I never got an update. ZERO Star.

They did not even knock, and they said that I was not home and had my parcel delivered to a post office.

It is hard to understand how these incompetents are still in business. They insist my house doesn't exist?