On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
GlassesUSA Reviews Summary
GlassesUSA has a rating of 2.1 stars from 3,819 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with GlassesUSA most frequently mention customer service, business days and tracking number. GlassesUSA ranks 18th among Eyeglasses sites.
Instant Feedback
We monitor reviews for authenticity
I bought a pair of prescription sunglasses. I received them and realized i entered the prescription in error. My fault. Used the 20/20 insurance to have them corrected. Received the new glasses. Cannot see at all our of them. I verified the script i sent was correct. Now i cannot get a straight answer on what to do. I either want my money back or a script redone for free. It was their mistake the 2nd time. I am livid. The language barrier doesn't help. I have not been able to wear them since i originally ordered them in March. Almost 4 months. Pathetic
Still have yet to receive my two pairs of glasses. About to be a month and they apparently have been shipped but haven't left the state where they were prepared. Tried to get a refund for express shipping but was told they have no control over shipping! Hmmm, why do you offer express shipping? So here I am still waiting, almost a month later. Customer Service is under trained and slow to respond. I give up! Would highly recommend another company.
Hi Lori,
We’re sorry to hear that you experienced a delivery delay with your glasses order. At GlassesUSA.com, we are committed to ensuring that our customers’ needs are being met and want to thank you for bringing this issue to our attention. We are always looking for ways to better our service, and your feedback is an invaluable part of the process.
Once the order has left our facilities, we rely on the courier service for all additional details on the status of your shipment. However, if any delay, error, or incident occurs, we will do everything we can to resolve it and get your order to you as soon as possible.
According to the tracking details, your glasses are in transit and en route to you with an estimated delivery date of June 6,2021.
Our apologies for any inconvenience and we hope that you will love your new glasses.
Yours truly,
GlassesUSA.com
The web site has all the input boxes needed to order your specific lens prescription. Just insure you are very careful inputting the necessary numbers with their plus and minus signs. I've made multiple purchases from GlassesUSA.
Wasn't sure how this would go but I am very happy with my new glasses as fraction of what they cost at the doctor. Great fit and finish. Took slightly longer than I thought but was worth the wait.
****UPDATE****
Was contacted by a manager and the correct glasses were sent, thank you GlassesUSA
Have used them in the past and have had no problems with products or customer service. My recent order was for prescription glasses and they shipped sunglasses instead and will not make it right. I have an email trail showing what I wanted but that makes no difference. Product / prices are great, customer service / satisfaction not great.
I have problems with vision. I always buy brand sunglasses to protect eye from UV. Your company provides great service. I received what I expected.
WELL its been going on three week's, i paid for express delivery every day its another story save yourself a headache and get glasses from walmart or target.
Hi Marie,
We're sorry if our production and shipping timeline did not meet your expectations. Production and shipping times vary depending on your prescription and the nature of your order, as well as which shipping method you choose as outlined on our site and at the time of purchase.
Our typical production time is as follows:
Single vision (general use/near vision): approximately 2-4 business days
Multifocal / bifocal / tinted lenses: approximately 6 business days
Once your glasses are ready our Quality Assurance Team will test them for approximately 1-2 business days before shipping them out.
Shipping can take between 5-10 business days, depending on the Courier:
Standard (free): up to 7-10 business days
Expedited (additional fee): up to 5-7 business days
Express (additional fee): up to 3-5 business days
According to the tracking details, your order is within our timeline and is in transit and en route to you with an expected delivery date of May 15,2021.
If you require any assistance, please contact our service representatives at 1 844 244-1186 or by live chat on our site.
Enjoy your new glasses.
Yours truly,
GlassesUSA.com
This company has zero standard for quality. They are a fraud. My glasses finally arrived almost 5 weeks later completely misshapen with one of the arms stretched out so badly that it was pointing the wrong direction. They also only offer store credit if you've returned something before, which is super convenient for a company incapable of producing a quality product. Do not order from them.
Hi Madison,
We’re sorry to hear that you experienced difficulties with your glasses order. At GlassesUSA.com, we are committed to ensuring that our customers’ needs are being met. We know you are disappointed, and for that, we do apologize.
All orders come with our 14 Day 'no questions asked' return policy. If you are not satisfied with your glasses, simply return them for a refund, store credit or an exchange. Each item may be returned a single time, within 14 days after its delivery (and with respect to contact lenses, 30 days), for a 100% refund, store credit or, an equal-value exchange. The next return with respect to the same item will only be eligible for store credit or equal-value exchange. Every item originating from the same order may be returned up to 2 times in total.
If you require any assistance, please contact our service representatives at 1 844 244-1186 or by live chat on our site.
Our apologies, again, for any inconvenience.
Yours truly,
GlassesUSA.com
Awful customer service! 3+ weeks after paying I still have not received the glasses. After numerous calls to customer service I researched GlassessUSA on the Better Business Bureau and found that they 1,343 complaints in the last 3 years. The glasses are produced overseas and just arrived in NJ. The customer service representative told me that they would be sent ‘directly to me', however according to the tracking information that was incorrect. She finally told me that it won't be sent to me in Maryland until it arrives in Illinois. Aside from the delays and time wasted dealing with customer service these are prescription glasses. I understand why they have so many complaints with the BBB!"
Hi Ric,
We’re sorry to hear that you experienced difficulties with your glasses order. At GlassesUSA.com, we are committed to ensuring that our customers’ needs are being met. We know you are disappointed, and for that, we do apologize.
Customer reviews, positive or negative, are very important to us. As much as we love to hear about the good, getting to know about the bad helps us provide a solution for our customers as well as improve our customers' experience.
According to the tracking details, your glasses are in transit and en route to you. Once the order has left our facilities, we rely on the courier service for all additional details on the status of your shipment. However, if any delay, error, or incident occurs, we will do everything we can to resolve it and get your order to you as soon as possible.
We will continue to monitor the delivery status of your order to ensure that you receive your glasses as quickly as possible.
Our apologies for any inconvenience and thank you for your patience.
Yours truly,
GlassesUSA.com
They send a different glasses than what i ordered then simply told me to return if I didn't like, i spend 40 bucks using
Uber just to complete their process
Hi Abdulmajeed,
We’re sorry to hear that you experienced difficulties with your glasses order. At GlassesUSA.com, we are committed to ensuring that our customers’ needs are being met. All orders come with our 14 Day 'no questions asked' return policy. If you are not satisfied with your glasses, simply return them with our prepaid shipping label for a refund, store credit or an exchange.
If you require any assistance, please contact our service representatives at 1 844 244-1186 or by live chat on our site.
Our apologies, again, for any inconvenience.
Yours truly,
GlassesUSA.com
I ordered glasses. I provided my vision prescription several times. They still sent me the wrong presciption twice. They also shipped to the wrong address twice. I have been dealing with them for four months!
They will not refund me. They want me to take the glasses to a doctore and get a written note that the lenses are incorrect.
I got some glasses and did not like them. When I returned them, I was unable to exchange them for a pair that I liked. They then held my money hostage and would not refund because of a ridiculous policy where they send you a code with only 24 hours to use it. I did not ask for a credit code. I simply asked for a refund. The returns people were extremely unhelpful when I tried to tell them my problem and will not refund my money which was more than 100 dollars. Never buy anything from these guys.
Hi Caleb,
We’re sorry to hear that you experienced difficulties with your glasses order. At GlassesUSA.com, we are committed to ensuring that our customers’ needs are being met. All orders come with our 14 Day 'no questions asked' return policy. If you are not satisfied with your glasses, simply return them for a refund, store credit or an exchange.
It appears that you had returned your glasses and requested an exchange. Your exchange request was of greater value than your original order and a store credit was sent to you to place the new order. However, we will gladly reverse the credit and issue you a refund.
Our apologies for any inconvenience.
Yours truly,
GlassesUSA.com
Stay away from this company! I ordered glasses that were supposedly shipped in April 6. It's now April 22 and still no glasses, no tracking number and no refund. They sent an email that said "rest assured" your glasses are in the way. But no tracking number has been provided. This company is a scam. I paid over $300 for these glasses. Looks like I'm just out $300. Lesson learned the hard way.
Hi Kimberly,
We’re sorry to hear that you experienced delivery difficulties with your glasses order. At GlassesUSA.com, we are committed to ensuring that our customers’ needs are being met. Once the order has left our facilities, we rely on the courier service for all additional details on the status of your shipment. However, if any delay, error, or incident occurs, we will do everything we can to resolve it and get your order to you as soon as possible.
We are reviewing the delivery status of your order and will update you promptly.
Our apologies for any inconvenience and thank you for your patience.
Yours truly,
GlassesUSA.com
FIRST - This business is not BBB accredited and has been in business 11 years ( info from the BBB)
Short and sweet
14 emails about replacement glasses under there insurance
4 phone calls ( totalling 2hrs)
Subpar after sale customer service
Already paid my warranty insurance fee and still no glasses.
Check the company first before buying
Glassesusa is based in Israel. It has been over two weeks since shipment and I still have not received my glasses. It would have been quicker to ship on horseback than DHL. What a joke. Never again.
Hi Greg,
We’re sorry to hear that you experienced a delivery delay with your glasses order. At GlassesUSA.com, a global company with facilities worldwide, we are committed to ensuring that our customers’ needs are being met.
Once the order has left our facilities, we rely on the courier service for all additional details on the status of your shipment. However, if any delay, error, or incident occurs, we will do everything we can to resolve it and get your order to you as soon as possible.
Your glasses are in transit and en route to you. The tracking details have been sent to you. The expected delivery date is Apr. 22,2021.
If you require any further assistance, our customer service representatives are available 24/7 at 1 844 244-1186 or by live chat on our site.
Our apologies, again, for any inconvenience and we hope that you will love your new glasses.
Yours truly,
GlassesUSA
Paid for shipping of 3-5 days, over a week and a half later still dont know when it is coming. Paid for 3-5 days. At least say when itll actually coming. Still dont think they deserve the money I spent on the shipping genuinely needing glasses. No fault to the customer service people for working for such a terrible company but they couldnt even give me a time frame of when they would come. Just apologized that this company didnt tell me that 3-5 days would be production then 3-5 days for shipping and guess what still passed that and don't have them. I was happy I got my glasses cheaper but at least when I spent $400 a pair they would give me real expectations. Thank you GlassesUSA for making me realize Id rather spend more money on truth and actual customer service. I've never been one for reviews online but felt like I needed to help people not make3 a bad decision and not reccomend this to friends like I did at first.
Hi Matthew,
We're sorry to hear that our production and shipping timeline did not meet your expectations. As stated on our site and at the time of purchase, production and shipping times vary depending on your prescription and the nature of your order, as well as which shipping method you choose.
Our typical production time is as follows:
Single vision (general use/near vision): approximately 2-4 business days
Multifocal / bifocal / tinted lenses: approximately 6 business days
Once your glasses are ready our Quality Assurance Team will test them for approximately 1-2 business days before shipping them out.
Shipping can take between 5-10 business days, depending on the Courier:
Standard (free): up to 7-10 business days
Expedited (additional fee): up to 5-7 business days
Express (additional fee): up to 3-5 business days
Meanwhile, your glasses are in transit and en route to you. According to the tracking details, the expected delivery date is Apr. 16,2021. To track your order, please click on the following link: https://www.glassesusa.com/tracking/search/
If you require any further assistance, please contact our service representatives at 1 844 244-1186 or by live chat on our site.
Enjoy your new glasses.
Yours truly,
GlassesUSA.com
Glasses came with yellow tinted lenses that I didn't order. Tried to return but too many hoops to jump through. Rude customer service. Will never use again.
Hi Karen,
We’re sorry to hear that you experienced difficulties with your glasses. At GlassesUSA.com, we are committed to ensuring that our customers’ needs are being met. All orders come with our 14 Day 'no questions asked' return policy. If you are not satisfied with your glasses, simply return them for a refund, store credit or an exchange. Simply fill out the returns form and print the prepaid return shipping label.
Our apologies if the service you received did not meet your expectations and want to thank you for bringing this issue to our attention. We are always looking for ways to better our service, and your feedback is an invaluable part of the process.
Yours truly,
GlassesUSA.com
I had no idea not all glasses from GlassesUSA are made in the United States. Shame on me for not looking into the company more. It wasn't until I got my tracking info did I see they where manufactured in India. I'm still waiting for them, 2 weeks and counting.
There is no need to ever purchase contacts from GlassesUSA when there are other that give much better customer service. When your prescription changes you need new contacts. Inevitably you have unused contact lenses. And the law does not allow you to resell those unused lenses so the ONLY option is for the entity that sold them to you to exchange them. I purchased two 90-count boxes of Acuvue Moist from GlassesUSA a couple of months before the COVID lockdown. I'm 67 and have hardly left the house in over a year. So I never wore my contacts. Now I have the vaccine and am able to go out again. My first trip was to get my eyes tested and of course my prescription has changed. I asked GlassesUSA to have some empathy for the situation and accept an exchange for these mint-condition unopened 90-count boxes perhaps with a restocking fee. They flat refused and have a 30-day return/exchange program that is RIGID. Even hearing my story about why I never used them and the fact that it makes no difference to them to do an exchange and they KNOW that my only other option is to throw them in the trash they refused to do anything to assist. Why would a contact lens wearer EVER buy from GlassesUSA when they are others like EZContacts, who have no limit on exchanges as long as the contacts are less than 2 years from expiration, and Visionpros who have a one year return policy?
Stay away from GlassesUSA or at least be aware of how you will be treated when you need to do an exchange. BTW, who will ever want to do an exchange on contacts within 30 days? Prescriptions don't change that fast...
Hi Steve,
We’re sorry to hear that you experienced difficulties with your contact lens order. At GlassesUSA.com, we are committed to ensuring that our customers’ needs are being met. All contact lens orders come with our 30 Day 'no questions asked' return policy. If you are not satisfied with your lenses, simply return them for a refund, store credit or an exchange.
Your order was placed in Nov. 2019 and well beyond our returns period. In light of the circumstances that you had expressed to our support team, it appears that this issue was resolved and a store credit was issued for you to place a new order.
If you require any further assistance, please contact our service representatives at 1 844 244-1186 or by live chat on our site.
Yours truly,
GlassesUSA.com
I ordered from this site about 3 weeks ago. I paid for the fastest shipping as I need my glasses ASAP. It said they would be delivered in at least a week. I have now been waiting 3 weeks, every time I try to email them I get the same email sent back time and time again. I am so unimpressed with this company and expected more as their rating is so good. My glasses haven't even been SHIPPED yet. At this point I might just cancel my order.
Hi Kylee,
We’re sorry to hear that you experienced delivery difficulties with your glasses order. At GlassesUSA.com, we are committed to ensuring that our customers’ needs are being met. Once the order has left our facilities, we rely on the courier service for all additional details on the status of your shipment. However, if any delay, error, or incident occurs, we will do everything we can to resolve it and get your order to you as soon as possible.
Meanwhile, your glasses are in transit and en route to you. We have sent you the tracking details.
Our apologies for any inconvenience and thank you for your patience.
Yours truly,
GlassesUSA.com
From the business
GlassesUSA.com offers prescription glasses online at discount prices. Buy quality eyeglasses with a 365 days manufacturer? ۪s warranty, free lenses, and free shipping.
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Richard,
We’re sorry to hear that you experienced difficulties with your glasses order. It appears that your new prescription included ADD values and your glasses were produced accordingly.
At GlassesUSA.com, we are committed to ensuring that our customers’ needs are being met and have placed a replacement order with the adjusted prescription according to your instructions. The glasses will go into immediate production and we will send them to you by express shipping to ensure that you receive them as quickly as possible.
If you have any questions, please contact our service representatives at 1 844 244-1186 or by live chat on our site.
Thanks, Richard, for your patience and understanding.
Yours truly,
GlassesUSA.com