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GlassesUSA Reviews Summary
GlassesUSA has a rating of 2.1 stars from 3,819 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with GlassesUSA most frequently mention customer service, business days and tracking number. GlassesUSA ranks 18th among Eyeglasses sites.
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Absolutely awful. I purchased two pairs of glasses and paid expedited shipping because I had a flight soon, and one order says shipped but hasn't arrived at USPS for 7 days and another has been in production for 11 DAYS now. I call and they just keep telling me it's on the way and the order is shipped. NO IT HASNT. I have a flight tomorrow and now I'll be blind in an airport. I can't tell you how mad I am.
I still have not received a refund from an order over a month ago with wrong prescription contact lens. They claim to verify with your eye doctor, but they don't. My eye doctor did not verify the wrong prescription, but they shipped the product anyways. It costed me about $5 more to ship back, which was 2 weeks ago. They keep telling me they have not received the return yet, I live in the US. When I asked to speak with a supervisor, they claimed to not have one... This is really sketchy and I am starting to think it is a scam. They stopped responding back to me. I think I will have my bank start a fraud claim. If I could give them a negative 3 Star, I would!
Hi Z B,
We’re sorry to hear that you experienced difficulties with your contact lens order. At GlassesUSA.com, we are committed to ensuring that our customers’ needs are being met and comply with all regulations concerning prescription eyewear and contact lenses.
It is very important to us that our customers love the products they have purchased. All orders come with our 'no questions asked' return policy. If you are not satisfied,, simply the item or items for a refund, store credit or an exchange. We provide a free shipping label for all returns. It appears that you shipped your lenses back to us with your own shipping label which might account for the delay. Meanwhile, we are reviewing the status of your order and will update you promptly.
Our apologies for any inconvenience and thank you for your patience.
Yours truly,
GlassesUSA.com
Title says most of it, I'll also note that after having the glasses for a few months the prescription doesnt seem as accurate as when I first got glasses, I can go back and forth between my first pair of glasses and this new pair and the first pair gives me crystal clear vision where this new pair is just kind of a middle ground. Not super impressed with Glasses USA, I would definitely shop around before ordering again considering the 4+ week ship time and less than accurate prescription.
Hi Bryan,
We're sorry if our production and shipping timeline did not meet your expectations. Production and shipping times vary depending on your prescription and the nature of your order, as well as which shipping method you choose.
Our typical production time is as follows as listed on our site and at the time of purchase:
Single vision (general use/near vision): approximately 2-4 business days
Multifocal / bifocal / tinted lenses / polycarbonate lenses: approximately 6 business days
Once your glasses are ready our Quality Assurance Team will test them for approximately 1-2 business days before shipping them out.
Shipping can take between 5-10 business days, depending on the Courier:
Standard (free): up to 7-10 business days
Expedited (additional fee): up to 5-7 business days
Express (additional fee): up to 3-5 business days
It does appear that your glasses were delivered within the timeline, however, we are sorry if there are any issues with the clarity of the prescription. It is unusual for the clarity to change after only a few months. Meanwhile, it is very important to us that our customers love their new glasses. All orders come with our 14 Day 'no questions asked' return policy. If you are not satisfied with your glasses, simply return them for a refund, store credit or an exchange.
In the unlikely event that your frame or lenses break after the initial 14 days following delivery and within one year of your purchase, we will gladly provide you with a store credit towards another pair of eyeglasses under our 365 Day Manufacturer's Warranty policy.
If you require any assistance, please contact our service representatives at 1 844 244-1186 or by live chat on our site.
Yours truly,
GlassesUSA.com
Ordered Glasses from GLASSESUSA. Sent them my prescription. They sent incorrect glasses three times. Refuse to accept return and provide a refund. Refuse to provide numbers for company senior managers where I could call to resolve. Want me to spend $120 to validate my prescription which I know to be correct since I'm using the glasses daily that match the prescription that I sent them.
Hi Bill,
We’re sorry to hear that you experienced difficulties with your glasses orders. At GlassesUSA.com, we are committed to ensuring that our customers’ needs are being met. Your glasses were produced correctly according to the prescription you had provided us. The problem may be with the type of lenses you need. You had selected single-vision distance lenses. Perhaps you are in need of reading or multifocal lenses. Our Service Manager has sent you an email and will assist you in resolving this issue in your best interest.
Yours truly,
GlassesUSA.com
I ordered prescription sunglasses from GlassesUSA but apparently, there was an error in processing because my order came up as "fashion" frames even though I had uploaded a prescription and selected Rx glasses. I called right away and the agent assured me that she would communicate with the production department and that they would check with me before beginning production to have me approve any price difference for a prescription. There was no word from them for a couple of days and I kept getting e-mails about how the glasses were moving through production (I ordered rush shipping since I was going abroad). I called twice to verify that the agent had communicated the error on their form and how I didn't want the glasses if they weren't prescription. Again, assurances but clearly no communication between departments. I received non-Rx glasses and then got an e-mail a couple of days later from the production department saying, "We shipped fashion frames."
Clearly, there was no actual communication between the customer service rep and the production department. I would have canceled the order right away when I called the first time, but the agent assured me they could fix it. Now, it's been a week since they received my glasses back (according to tracking) and no confirmation of receipt until I messaged them again asking for a refund. And they're still vague on whether they'll give me a full refund. They sent me a receipt with adjustment charges included now, which they never actually did when it came to my order.
Will never be purchasing from them again as I've probably been cheated out of funds and I don't have glasses for my trip of several weeks that I really needed them for.
Horrible company. Do not recommend.
Hi Catherine,
We’re sorry to hear that you experienced difficulties with your glasses order. At GlassesUSA.com, we are committed to ensuring that our customers’ needs are being met. We know you are disappointed, and for that, we do apologize.
It does appear that our Service Team had forwarded your prescription to our Production Dept. as requested, however, your glasses were shipped before the order could be updated.
Meanwhile, your full refund was issued. Our apologies, again, for any inconvenience.
Yours truly,
GlassesUSA.com
I Ordered last July 10 and now July 18 my glasses still on production, I called costumer service. They said sat. And sunday is not counted on production date.it takes forever. They did not delivered what they promised. Make sure put on your website that sat.and sunday is not counted on your 6 days production.
Hi Karen,
Your glasses have been completed and are currently in the shipping chain. The tracking details can be found by clciking on the following link: https://www.glassesusa.com/tracking/search/
Our production and shipping timeline is listed on our site and at the time of purchase. Our typical production time is as follows:
Single vision (general use/near vision): approximately 2-4 business days
Multifocal / bifocal / tinted lenses / polycarbonate lenses: approximately 6 business days
Once your glasses are ready our Quality Assurance Team will test them for approximately 1-2 business days before shipping them out.
Shipping can take between 5-10 business days, depending on the Courier:
Standard (free): up to 7-10 business days
Expedited (additional fee): up to 5-7 business days
Express (additional fee): up to 3-5 business days
If you require any assistance, please contact our service representatives at 1 844 244-1186 or by live chat on our site.
Enjoy your new glasses.
Yours truly,
GlassesUSA.com
AVOID THIS COMPANY AT ALL COSTS IF YOU REALLY WANT NEW GLASSES. BUY THEM LOCALLY TO AVOID CUSTOMER SERVICE EXCUSES AND BAD SERVICE, PRESCRIPTION SCREW UPS AND AN UNREASONABLE LENGTH OF TIME TO GET YOUR GLASSES, IF EVER. ACCORDING TO MY DHL TRACKING NUMBER, MY GLASSES HAVE BEEN SITTING IN A DHL DEPO FOR OVER A WEEK. I COULD HAVE HAD THEM IN TWO DAYS VIA THE UNITED STATES POSTAL SERVICE. WHAT DOES THIS TELL ME? MY GLASSES HAVE BEEN LOST, OR NEVER PRODUCED. THEY ARE NOT WILLING TO ISSUE ME A REFUND, SO I AM HAVING MY CHARGES REVERSED BY MY CREDIT CARD COMPANY. I SHARED ALL THE NEGATIVE REVIEWS AND COMPLAINTS ABOUT SHIPPING.
Hi Robert,
We’re sorry to hear that you experienced delivery difficulties with your glasses order. At GlassesUSA.com, we are committed to ensuring that our customers’ needs are being met. Once the order has left our facilities, we rely on the courier service for all additional details on the status of your shipment. However, if any delay, error, or incident occurs, we will do everything we can to resolve it and get your order to you as soon as possible.
Our Delivery Team is reviewing the status of your order and will update you promptly.
Our apologies for any inconvenience and thank you for your patience.
Yours truly,
GlassesUSA.com
My glasses fell apart just after a month of receiving them. All I needed was another screw. I contacted customer service who said they'd send a screw. I waited... and waited... and waited. And reached out again. And waited. They've been saying they'll look into this and send me a screw for four months now. There are NUMEROUS other online glasses retailers--please use one of them rather than this company.
Hi Ed,
We’re sorry to hear that you experienced difficulties with your glasses. At GlassesUSA.com, we are committed to ensuring that our customers’ needs are being met. We know you are disappointed, and for that, we do apologize.
Unfortunately, the replacement part for your glasses was unavailable but we have made arrangements to get you the piece you need. Our Service Team will notify you as soon as the part is shipped.
Our apologies, again, for any inconvenience.
Yours truly,
GlassesUSA.com
I spec'd out a pair of Ray-Bans with polarized prescription lenses and submitted the order. The email I received said I had ordered two pair of non-prescription Ray-Bans with basic lenses. I immediately contacted them and asked them to cancel the order. The RMA form they sent me didn't work and despite repeated phone calls and emails they still shipped the glasses to me and charged me for them. Now I'm stuck trying to return them and arguing to get my money back. This has been a terrible experience and I'll never use them again.
Hi Stephen,
We’re sorry to hear that you experienced difficulties with your glasses order. It appears that you had double ordered the same sunglasses with non-prescription lenses. The second pair was canceled and refunded to you as requested, however, the remaining pair was shipped.
At GlassesUSA.com, we are committed to ensuring that our customers’ needs are being met. All orders come with our 14 Day 'no questions asked' return policy. If you are not satisfied with your glasses, simply return them for a refund, store credit or an exchange.
If you require any assistance, please contact our service representatives at 1 844 244-1186 or by live chat on our site.
Our apologies for any inconvenience.
Yours truly,
GlassesUSA.com
If you are buy prescription sunglasses plan on them taking well over a month to be shipped to you. We ordered a pair at the end of May for a trip in July and as of early July still didn't have them. In fact we cancelled our order because of the run around we felt we were getting. Every call/email/chat we were told there was a problem in production and our order was being expedited. Here we are 3 almost 4 weeks later and still nothing. Never experienced this type of service before. You can't call to cancel your order you have to fill out a form on a PC not a mobile device and it will take at least 10 to 14 days to receive our refund. We hope we see that in a timely matter.
Hi Jammes,
We’re sorry to hear that you experienced difficulties with your glasses order. At GlassesUSA.com, we are committed to ensuring that our customers’ needs are being met. We know you are disappointed, and for that, we do apologize.
We want to thank you for bringing this issue to our attention. We are always looking for ways to better our service, and your feedback is an invaluable part of the process.
Meanwhile, we have received your cancellation request and your full refund will be issued shortly.
If you require any further assistance, please contact our service representatives at 1 844 244-1186 or by live chat on our site.
Our apologies, again, for any inconvenience.
Yours truly,
GlassesUSA.com
I ordered premium eye glasses from here. I didn't know how to read my prescription so I asked a glasses USA pro. They said I was far sighted when I am near sighted. I had to go back to my doctor to ask. I return my glasses about 3 times and now I can't get my money back or exchange them for the correct prescription. I wish I would of never gotten advice from their "pro" and gotten my full refund. They don't work well with stigmatism it is very hard to purchase glasses online. Now I'm left with glasses I can't see out of. It's a really nice frame.
Hi Cristina,
We’re sorry to hear that you experienced difficulties with your glasses orders. At GlassesUSA.com, we are committed to ensuring that our customers’ needs are being met. We apologize for any confusion regarding the lens type you were in need of. It appears that our service representative was providing you with the correct information based on the information from your inquiry.
It is very important to us that our customers love their new glasses. All orders come with our 14 Day 'no questions asked' return policy. If you are not satisfied with your glasses, simply return them for a refund, store credit or an exchange. Each item may be returned a single time, within 14 days after its delivery (and with respect to contact lenses, 30 days), for a 100% refund, store credit or, an equal-value exchange. The next return with respect to the same item will only be eligible for store credit or equal-value exchange. Every item originating from the same order may be returned up to 2 times in total.
Meanwhile, your new order is in production with your updated presciption.
Our apologies for any inconvenience and we hope that you will love your new glasses.
Yours truly,
GlassesUSA.com
After a " not so good " experience with Glasses USA at first, they did make things right in the end. I received a full refund even before returning the defective merchandise.
Received a fi
Hi Mathilde,
We're sorry to hear that you experienced difficulties with your glasses order. At GlassesUSA.com, we are committed to ensuring that our customers’ needs are being met and glad that we could resolve the issue quickly.
Yours truly,
GlassesUSA.com
It took over 20 and still no glasses tried to call and cancel order but they refused terrible customer service would never use again not recommended at all. I still don't know what i am getting.
Hi Adel,
We're sorry to hear that our production and shipping timeline did not meet your expecations. Production and shipping times vary depending on your prescription and the nature of your order, as well as which shipping method you choose.
Our typical production time is stated on our site and at the time of purchase:
Single vision (general use/near vision): approximately 2-4 business days
Multifocal / bifocal / tinted lenses/polycarbonate lenses: approximately 6 business days
Once your glasses are ready our Quality Assurance Team will test them for approximately 1-2 business days before shipping them out.
Shipping can take between 5-10 business days, depending on the Courier:
Standard (free): up to 7-10 business days
Expedited (additional fee): up to 5-7 business days
Express (additional fee): up to 3-5 business days
It appears that your glasses were shipped before we received your cancellation request. According to the tracking details, your glasses were delivered to you on June 23,2021, and within the timeline.
Our apologies for any inconvenience and we hope that you love your new glasses.
Yours truly,
GlassesUSA.com
I have been charged for my glasses 3 times from them when I have tried to work with them they refuse. It's completely unacceptable to just not work with your costumers. I've called them numerous times. When I tried to have them reverse the charges they told me it was only to make sure I had the funds in my account for the glasses. Then was told it may appear as a double charge when they are trying to refund me? Which just doesn't add up considering it's a negative charge not a positive. Now they are saying the third one is just the first one refreshing. I'm not working with my card company to dispute the charges. I absolutely can't believe they have any rating over 1. I never received a tracking number either. After complaining about the 2nd charge, my order number became unrecognizable in their system. It takes days to hear back from the billing department which you can only reach by email apparently. Just an absolute scam all around.
Hi Camylle,
We’re sorry to hear that you experienced difficulties with your glasses order. Paying with a debit card as stated on our site when selecting the Home Try-On option,, the automated system holds the amount to make sure the funds are available, and eventually releases them back into your account.
The tracking detais of your order were sent to you and it appears that your glasses were delivered on June 19,2021. You have 14 days from the delivery date to return your glasses without being charged.
If you require any further assistance, please contact our service representatives at 1 844 244-1186 or by live chat on our site.
Our apologies for any inconvenience.
Yours truly,
GlassesUSA.com
My order was sent 20days ago and has been "en route" for 15days. I have tried to contact GlassesUSA several times and told them that there might be something wrong with the delivery. DHL, which I think is the shipping partner of GlassesUSA, showed "tendered to the shipping provider". Whereas, I've confirmed with the local USPS, they have not received any items for this tracking number.
The customer service just gave me a bunch of canned message saying that they were within the timeframe which is 7-10 business days and it takes long long time to produce glasses. My question was where is my package not how long will it take to produce! BTW, the initial estimated delivery was even June 10th, 2021. I guess even it arrives on June 10th 2031, it can still be "en route". After waiting for many days, when it came to not within timeframe, I contacted GlassesUSA again and asked if they could track the package correctly and tell me where exactly is the package! They just told me to cancel the order, which I really had nothing to say. When they were within "their" timeframe, they let you wait. When the delivery is delayed, they said okay you just cancel your order. Then what's the point to order glasses from GlassesUSA! Always canned messages, no problem-solving skills or even intentions. Stay away! Red flag!
Hi Alice,
We’re sorry to hear that you experienced a delivery delay with your glasses order. At GlassesUSA.com, we are committed to ensuring that our customers’ needs are being met. Once the order has left our facilities, we rely on the courier service for all additional details on the status of your shipment. However, if any delay, error, or incident occurs, we will do everything we can to resolve it and get your order to you as soon as possible.
We are reviewing the delivery status of your order and will update you promptly.
Our apologies for any inconvenience and thank you for your patience.
Yours truly,
GlassesUSA.com
THIS IS A TERRIBLE COMPANY! ITS TAKEN ALMOST A MONTH TO GET MY GLASSES AND I STILL DON'T HAVE THEM! I PLACED MY ORDER ON MAY 31st... ITS NOW JUNE 19 AND THEY STILL AREN'T ANYWHERE CLOSE TO BEING DELIVERED! PUT THEM ON A TURTLE AND SEND THEM TO ME... ITS MUCH FASTER! DO NOT WASTE YOUR TIME!
Hi Michael,
We're sorry to hear that our production and shipping timeline did not meet your expectations. Production and shipping times vary depending on your prescription and the nature of your order, as well as which shipping method you choose.
As stated on our site and at the time of purchase, our typical production time is as follows:
Single vision (general use/near vision): approximately 2-4 business days
Multifocal / bifocal / tinted lenses: approximately 6 business days
Once your glasses are ready our Quality Assurance Team will test them for approximately 1-2 business days before shipping them out.
Shipping can take between 5-10 business days, depending on the Courier:
Standard (free): up to 7-10 business days
Expedited (additional fee): up to 5-7 business days
Express (additional fee): up to 3-5 business days
Once the order has left our facilities, we rely on the courier service for all additional details on the status of your shipment. However, if any delay, error, or incident occurs, we will do everything we can to resolve it and get your order to you as soon as possible.
According to the tracking details, your glasses were delivered to you on June 19,2021, and within the timeline as stated on our site and at the time of purchase.
Our apologies for any inconvenience and we hope that you love your new glasses.
Yours truly,
GlassesUSA.com
I was very nervous getting RX lenses online especially because their price was a lot lower than most. I ordered Oakley Splitshot's with RX lenses, and after ordering changed my mind on the color, I called their customer service and they changed my order with no issues, it did take about 3 weeks to get my glasses but they arrived yesterday and I am extremely happy with the accuracy of the prescription and the build quality. They shipped with a case, cleaning cloth and we're packaged well. I will definitely recommend them to friends, and no Im not getting paid to write this and don't work for them. I'm just truly happy with how well they did with my glasses.
Customer service is awful.
They've sent out the wrong prescription once.
I'm still waiting. Apparently it's lost now. Cause it's been in there "sorting facility" for 5 days when I've gotten emails saying it was already shipped and on its way to me. Another lie.
They send out multiple tracking numbers. One is ups and they say it's lost another is CDL and good god their so bad at deliveries. You can't get any follow up information. The whole company are liars and can only repeat what the last person said. It's been 3 weeks without vision. Please don't purchase glassesusa
Hi Jamal,
We're sorry to hear that you experienced difficulties with your glasses. At GlassesUSA.com, we are committed to ensuring that our customers' needs are met and apologize for any inconvenience.
Meanwhile, your replacement order is in transit and en route to you with an estimated delivery date of June 14,2021. The tracking details have been sent to you.
Our apologies, again, for any inconveniencea and want to thank you for bringing this issue to our attention. We are always looking for ways to better our service and your feedback is an invaluable part of the process.
Enjoy your new glasses.
Yours truly,
GlassesUSA.com
I have purchased several pairs of glasses through Glasses USA, including prescription glasses and prescription sun glasses. Generally Glasses USA is okay to do business with but I find their Ray-Ban Sun Glasses do not hold up compared to original Ray-Ban Glass. A little over a year on this purchase and the inside of the glasses have started etching. I reached out to customer support snd they just don't stand behind their product and i find their customer service to be lacking. It's almost like their glasses have some kind of a film over them like a window tint. Glasses ship from Israel or Thailand. They just won't last much longer than a year. Also for this level of support and the fact that you don't get the Ray-Ban logo on the glass, it just makes more sense to buy directly from Ray-Ban. I only recommend GlassesUSA for regular glasses, if you want good prescription sun glasses with a name brand, this is definitely not the place. You will end up buying a new pair of glasses every year and sometimes Glasses USA charges you more then other websites for the frames. Your not really saving that much money and the level of support just is not there.
Hi Richard,
We’re sorry if you experienced any difficulties with your glasses. At GlassesUSA.com, we are committed to ensuring that our customers’ needs are being met.
All orders come with our 14 Day 'no questions asked' return policy. If you are not satisfied with your glasses, simply return them for a refund, store credit or an exchange.
In the unlikely event that your frame or lenses break after the initial 14 days following delivery and within one year of your purchase, we will gladly provide you with a 50% store credit towards another pair of eyeglasses under our 365 Day Manufacturer's Warranty policy.
We offer a Best Price Guarantee. If you have seen the same frame and lenses for a lower price, we will match it and give you an additional 10% off, guaranteed.
Our apologies for any inconveniencea and want to thank you for bringing these issues to our attention. We are always looking for ways to better our service and your feedback is an invaluable part of the process.
Yours truly,
GlassesUSA.com
Ordered 4pair glasses same day 2 distance 2 near, took over month for 2 to show up then 3 weeks more for other 2, all 4 cannot open easily incredible hard to fold, they had to ship in huge triangle cases as cannot fold enough to fit in regular case, had to bring to kens crafters who said why would someone shape these like this clearly no one inspects, who inspects these and ships anyway wtf no quality check and someone should be fired, customer service on chat room could give a crap said ship back and will replace, wait so two more months without glasses, stay away pay a little more elsewhere for better workmanship and better customer service you've been warned!
Hi Al,
We're sorry to hear that our production and shipping timeline, and, the quality of your glasses did not meet your expecations.
As stated on our website and at the time of purchase, our typical production and shipping timeline is as follows:
Single vision (general use/near vision): approximately 2-4 business days
Multifocal / bifocal / tinted lenses: approximately 6 business days
Once your glasses are ready our Quality Assurance Team will test them for approximately 1-2 business days before shipping them out.
Shipping can take between 5-10 business days, depending on the Courier:
Standard (free): up to 7-10 business days
Expedited (additional fee): up to 5-7 business days
Express (additional fee): up to 3-5 business days
It appears that your glasses orders were delivered within the timeline according to the tracking details. Meanwhile, it is very important to us that our customers love their new glasses. All orders come with our 14 Day 'no questions asked' return policy. If you are not satisfied with your glasses, simply return them for a refund, store credit or an exchange.
Our apologies for any inconvenience and want to thank you for bringing this issue to our attention. We are always looking for ways to better our service, and your feedback is an invaluable part of the process.
Yours truly,
GlassesUSA.com
From the business
GlassesUSA.com offers prescription glasses online at discount prices. Buy quality eyeglasses with a 365 days manufacturer? ۪s warranty, free lenses, and free shipping.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Jas,
We're sorry to hear that our production and shipping timeline did not meet your expectations. Production and shipping times vary depending on your prescription and the nature of your order, as well as which shipping method you choose.
As stated on our website and at the time of purchase, our typical production time is as follows:
Single vision (general use/near vision): approximately 2-4 business days
Multifocal / bifocal / tinted lenses / polycarbonate lenses: approximately 6 business days
Once your glasses are ready our Quality Assurance Team will test them for approximately 1-2 business days before shipping them out.
Shipping can take between 5-10 business days, depending on the Courier:
Standard (free): up to 7-10 business days
Expedited (additional fee): up to 5-7 business days
Express (additional fee): up to 3-5 business days
Your glasses are in transit and en route to you. The tracking is available by clicking on the following link: https://www.glassesusa.com/tracking/search/
Once the order has left our facilities, we rely on the courier service for all additional details on the status of your shipment. However, if any delay, error, or incident occurs, we will do everything we can to resolve it and get your order to you as soon as possible.
We will continue to monitor the delivery status of your glasses to ensure that you receive them as quickly as possible.
Our apologies for any inconvenience and hope that you will love your new glasses.
Sincerely,
GlassesUSA.com