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It took over 20 and still no glasses tried to call and cancel order but they refused terrible customer service would never use again not recommended at all. I still don't know what i am getting.
Tip for consumers:
Don’t order from them hard to deal with
Products used:
Glasses from Costco
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This is my first time ordering glasses online. I much prefer a store where I can try on, but this...
Hi Adel,
We're sorry to hear that our production and shipping timeline did not meet your expecations. Production and shipping times vary depending on your prescription and the nature of your order, as well as which shipping method you choose.
Our typical production time is stated on our site and at the time of purchase:
Single vision (general use/near vision): approximately 2-4 business days
Multifocal / bifocal / tinted lenses/polycarbonate lenses: approximately 6 business days
Once your glasses are ready our Quality Assurance Team will test them for approximately 1-2 business days before shipping them out.
Shipping can take between 5-10 business days, depending on the Courier:
Standard (free): up to 7-10 business days
Expedited (additional fee): up to 5-7 business days
Express (additional fee): up to 3-5 business days
It appears that your glasses were shipped before we received your cancellation request. According to the tracking details, your glasses were delivered to you on June 23,2021, and within the timeline.
Our apologies for any inconvenience and we hope that you love your new glasses.
Yours truly,
GlassesUSA.com