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My glasses fell apart just after a month of receiving them. All I needed was another screw. I contacted customer service who said they'd send a screw. I waited... and waited... and waited. And reached out again. And waited. They've been saying they'll look into this and send me a screw for four months now. There are NUMEROUS other online glasses retailers--please use one of them rather than this company.
Products used:
Prescription glasses
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I love the service but the coupons you offer aren't really straight forward. ( multi150)
The return policy is great. Just could not figure out how to ipdate the prescription.
Hi Ed,
We’re sorry to hear that you experienced difficulties with your glasses. At GlassesUSA.com, we are committed to ensuring that our customers’ needs are being met. We know you are disappointed, and for that, we do apologize.
Unfortunately, the replacement part for your glasses was unavailable but we have made arrangements to get you the piece you need. Our Service Team will notify you as soon as the part is shipped.
Our apologies, again, for any inconvenience.
Yours truly,
GlassesUSA.com