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Paid for shipping of 3-5 days, over a week and a half later still dont know when it is coming. Paid for 3-5 days. At least say when itll actually coming. Still dont think they deserve the money I spent on the shipping genuinely needing glasses. No fault to the customer service people for working for such a terrible company but they couldnt even give me a time frame of when they would come. Just apologized that this company didnt tell me that 3-5 days would be production then 3-5 days for shipping and guess what still passed that and don't have them. I was happy I got my glasses cheaper but at least when I spent $400 a pair they would give me real expectations. Thank you GlassesUSA for making me realize Id rather spend more money on truth and actual customer service. I've never been one for reviews online but felt like I needed to help people not make3 a bad decision and not reccomend this to friends like I did at first.
Tip for consumers:
Don't use it. Fraud is a good word.
Products used:
Wouldn't know shouldve gotten it and havent
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This is my first time ordering glasses online. I much prefer a store where I can try on, but this...
Hi Matthew,
We're sorry to hear that our production and shipping timeline did not meet your expectations. As stated on our site and at the time of purchase, production and shipping times vary depending on your prescription and the nature of your order, as well as which shipping method you choose.
Our typical production time is as follows:
Single vision (general use/near vision): approximately 2-4 business days
Multifocal / bifocal / tinted lenses: approximately 6 business days
Once your glasses are ready our Quality Assurance Team will test them for approximately 1-2 business days before shipping them out.
Shipping can take between 5-10 business days, depending on the Courier:
Standard (free): up to 7-10 business days
Expedited (additional fee): up to 5-7 business days
Express (additional fee): up to 3-5 business days
Meanwhile, your glasses are in transit and en route to you. According to the tracking details, the expected delivery date is Apr. 16,2021. To track your order, please click on the following link: https://www.glassesusa.com/tracking/search/
If you require any further assistance, please contact our service representatives at 1 844 244-1186 or by live chat on our site.
Enjoy your new glasses.
Yours truly,
GlassesUSA.com