On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
GlassesUSA Reviews Summary
GlassesUSA has a rating of 2.1 stars from 3,819 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with GlassesUSA most frequently mention customer service, business days and tracking number. GlassesUSA ranks 18th among Eyeglasses sites.
Instant Feedback
We monitor reviews for authenticity
I ordered 3 pair of glasses all at the same time. The 1st pair I got bifocals, o e or the readers was so low it was useless. The 2nd pair arrived a few days later. Same rx, but this pair had NO. Rx. They were reading glasses only. Customer service was BS. THE 3RD PAIR HASNT ARRIVED yet so I will cancel them. NEVER AGAIN!
No mater how hard i try to talk to a real person i can not its all automated responses where its e-male or chat and there call in is a joke you have to us there chat window on there web sight. This may have been different if some one would have just taken the time to taluk to me. I would not recommend them to any one
Hi Sean,
Thank you for your feedback. Recently, we improved our self-service to make it easier for our customers to access it 24/7.
You can reach our Customer Care team for assistance with new orders and upgrade payments for existing orders at 1-844-244-1186 by pressing 2 for Sales and then 2 again. We can help you via live chat or email with all other inquiries.
Our apologies for any inconvenience and hope that you will enjoy your new glasses.
Yours truly,
GlassesUSA.com
BOUGHT A $233. PAIR OF PERSCRIPTION SUNGLASSES. LENSES ARE FINE, THE RIGHT EAR
PIECE BROKE IN HALF AFTER A FEW MONTHS. REQUESTED A RETURN/REPAIR 3 TIMES!
NO RESPONSE!
Hi Gary,
Great news - your new glasses are in production. The order confirmation was sent to you.
You’ll receive updates from us as your order progresses.
Thank you for your patience.
Yours truly,
GlassesUSA.com
I waited over 2 weeks for them to even finish processing my order. I have ordered here before so my prescription should have been on file. I was told they needed my prescription in order to process my order, after 2.5 weeks of them receiving my payment. I sent the prescription, they told me i ordered the wrong contacts (eventhough I have done this for over 35 years) and i needed to send more money to get the correct ones on the prescription. I was overly exhausted after this long wait time and asked for a refund. Now i have to wait another week for my money back and order from another place. I will not ever use this company again. Good luck to anyone else.
Hi Pat,
We’re sorry to hear that you experienced difficulties with your contact lens order. At GlassesUSA.com, we are committed to ensuring that our customers’ needs are being met.
It appears that the contact lenses that you ordered did not match the product on your prescription. As per current eyewear regulations, no retailer is able to provide you with a product that you are not prescribed.
A refund was issued and the refund confirmation was sent to you.
Our apologies for any inconvenience.
Yours truly,
GlassesUSA.com
My first time ordering contact lenses from Glasses USA was longer than other vendors but I thought I'd give them another shot. What a mistake! It took them NINE days just to validate my order, and another TEN days to ship. Still haven't received it. Their customer service is a joke, wouldn't refund my money when I tried to cancel and offered credit which I don't want because I'm never ordering from them again! Do yourself a favor and order from Walmart Contacts, very good prices and very prompt order fulfillment!
Hi D. H.,
We’re sorry to hear that you experienced difficulties with your contact lens order. At GlassesUSA.com, we are committed to ensuring that our customers’ needs are being met. We know you are disappointed, and for that, we do apologize.
Your order is in transit and en route to you with an estimated delivery date of Sept. 23,2022. The tracking details are available at: https://www.glassesusa.com/tracking/search/
Our apologies, again, for any inconvenience and thank you for your patience.
Yours truly,
GlassesUSA.com
This company is dishonest and unreliable They take your money for glasses and say it will be 7 days in production. Here it is 14 days later and all they say is "it's in production." No manager is available. No response from customer service. I've called. I've "live chatted." I'm email. No response. Do NOT trust this company. Do NOT do business with these people. You will be as sorry as I am. They take your money and do not provide the agreed upon services or materials.
Hi Rebecca,
We’re sorry to hear that you experienced a production delay with your glasses order. At GlassesUSA.com, we are committed to ensuring that our customers’ needs are being met. We know you are disappointed, and for that, we do apologize. It appears that the lenses did not pass our quality assurance and were placed into reproduction. We are sorry that you were not updated in a timely manner.
We see that you have canceled your order and your refund is processing. The refund confirmation will be sent to you.
Our apologies, again, for any inconvenience and thank you for bringing this issue to our attention. We are always looking for ways to better our service and your feedback is an invaluable part of the process.
Yours truly,
GlassesUSA.com
So they have great selection and their prices are very good and their customer service is either hit or miss. I spent over $400 on a pair of glasses that was supposed to have transition lenses. While they did offer for me to return my glasses for a full refund, I like the glasses they have my current prescription in them however they did not do the transition lenses. Lenses don't even get dark. I mean when you look on the transitions website it shows you what they're supposed to be. And glasses USA totally missed the mark on it. I want to customer service about it let him know sit on my video showing that the glasses don't get dark whenever I'm outside and somebody just dropped the ball I can't get any type of response. I paid an extra $150 for the transitions which I didn't get. All I asked was for store credit since I can prove that they didn't do that to my glasses and that I would by myself some sunglasses prescription sunglasses. However they didn't even do that. Somebody dropped the ball and I got nothing refunded to me. So their quality is lackluster because you get charged for stuff they don't even do to your glasses. And it's cost them my business and even more because that other people that was quite interested in doing business with glasses USA based off my experience.
Hi,
We’re sorry to hear that you experienced difficulties with your glasses order. At GlassesUSA.com, we are committed to ensuring that our customers’ needs are being met. We know you are disappointed, and for that, we do apologize.
Our Returns Team is reviewing the email that you sent and will update you promptly.
Our apologies, again, for the inconvenience and thank you for bringing this issue to our attention. We are always looking for ways to better our service and your feedback is an invaluable part of the process.
Yours truly,
GlassesUSA.com
I purchased two pairs of ray bans prescription sunglasses. I noticed one pair of the lenses needed to be replaced. I wish to purchase new lenses. And they refused to sell them to me. What a scam. I'm not looking for anything free.
Hi Anthony,
We’re sorry to hear that you experienced difficulties with your glasses order. At GlassesUSA.com, we are committed to ensuring that our customers’ needs are being met. All orders come with our 14 Day 'no questions asked' return policy. If you are not satisfied with your glasses, simply return them for a refund, store credit or an exchange.
In the unlikely event that your frame or lenses break after the initial 14 days following delivery and within one year of your purchase, we will gladly provide you with a 50% store credit towards another pair of eyeglasses under our 365 Day Manufacturer's Warranty policy.
We can only craft new lenses with new frames to ensure quality assurance. Our Customer Care Team has sent you information regarding the replacement of your order that will resolve the issue you have encountered.
Yours truly,
GlassesUSA.com
Wow! Some reviews say fast shipping?
I'm so jealous! I've been waiting over 3 weeks and still no glasses! Is 3 or more weeks considered Fast Shipping? And to try to talk to someone about your order, Forget that! If I were in a hurry to get glasses I would shop elsewhere!
Hi Alvin,
We're sorry to hear that the shipping timeline did not meet your expectations. At GlassesUSA.com, we are committed to ensuring that our customers’ needs are being met. Once the order has left our facilities, we rely on the courier service for all additional details on the status of your shipment. However, if any delay, error, or incident occurs, we will do everything we can to resolve it and get your order to you as soon as possible.
It appears that your order is in transit. The tracking information is available at: https://www.glassesusa.com/tracking/search/
Our apologies for any inconvenience and we hope that you will enjoy your new glasses.
Yours truly,
GlassesUSA.com
I received an email saying that my prescription was wrong. I contacted my eye doctor, and she assured me that it was correct. I resent an image of the prescription along with an image of the tester contacts she supplied. A few days later, I received the same exact form letter. I never felt as if I was talking to a human. It seems like an automatic system. So, I tried calling. Everything was automated in the phone call and recommended using the live online chat. So, I did. Except, the only thing "live" about the chat was me. Everything is automated and ran me in circles. I ended up spending more to just be done with the hassle. My eye doctor carried the contacts with my prescription. I am very disappointed in the service provided because no service was provided. However, the refund procedure went well, and my payment was refunded. So, that's a plus.
Hi Jesse,
We’re sorry to hear that you experienced difficulties with your contact lens order. At GlassesUSA.com, we are committed to ensuring that our customers’ needs are being met. Apparently, there was a discrepancy with the product you had ordered and the prescription we received. Our apologies for being unable to fulfill your order.
Yours truly,
GlassesUSA.com
I got 2 pares of prescription sunglasses... one is fine, but the other has a manufacturing defect the company refuses to replace. Will go to Warby Parker or anywhere else that stands behind their product.
Hi Derick,
We’re sorry to hear that you experienced difficulties with your glasses. At GlassesUSA.com, we are committed to ensuring that our customers’ needs are being met. All orders come with our 14 Day 'no questions asked' return policy. If you are not satisfied with your glasses, simply return them for a refund, store credit or an exchange.
In the unlikely event that your frame or lenses break after the initial 14 days following delivery and within one year of your purchase, we will gladly provide you with a 50% store credit towards another pair of eyeglasses under our 365 Day Manufacturer's Warranty policy. Your order was placed on Sept. 25,2021. We have sent you an email with information about our warranty policy.
Yours truly,
GlassesUSA.com
I ordered replacement lenses. Paid extra for 3 to 5 day delivery. The tracking number they gave me shows the lenses were never picked up by their shipper. I can't get a refund intill I receive the lenses. But obviously I can't receive the lenses because they never shipped. This has to be a SCAM. I Guess I will have to call my credit card and report this as a scam and reverse the charges.
I would not order from them.
Hi Douglas,
We're sorry if our production and shipping timeline did not meet your expectations. Production and shipping times vary depending on your prescription and the nature of your order, as well as which shipping method you choose.
As stated on our site and at the time of purchase, our typical production time is as follows:
Single vision (general use/near vision): approximately 2-4 business days
Multifocal / bifocal / tinted lenses / polycarbonate lenses: approximately 6 business days
Shipping can take between 5-10 business days, depending on the Courier:
Standard (free): up to 7-10 business days
Expedited (additional fee): up to 5-7 business days
Express (additional fee): up to 3-5 business days
It appears that your glasses are in transit and should be delivered within the timeline. The tracking information will be updated shortly. Once the order has left our facilities, we rely on the courier service for all additional details on the status of your shipment. However, if any delay, error, or incident occurs, we will do everything we can to resolve it and get your order to you as soon as possible.
We will continue to monitor the delivery status of your order to ensure that you receive it as quickly as possible.
Our apologies for any inconvenience and thank you for your patience.
Yours truly,
GlassesUSA.com
Once I ordered my glasses - Muse M - I looked at reviews after the fact and saw all the negative reviews. The fear set in but I figured I'd just see for myself once they arrived. Sure enough my fear was confirmed. The prescription was wrong and caused immediate eye strain.
Luckily though, the customer service was great and only took a couple days to ship back and get my refund. I can't say the experience was worth it and seems like a gamble on whether or not they'll get your prescription right. Wouldn't recommend.
Hi Kamari,
We’re sorry to hear that you experienced difficulties with your glasses. While your glasses were produced correctly according to the prescription that you had entered on the order form, it is very important to us that our customers love their new glasses.
Our apologies for any inconvenience.
Yours truly,
GlassesUSA.com
Its been 10 days no any updates with my order but promised with in 5 days lenses will be shipped.
Every time I called them still under validation.No supervisors available for help.
Customer service staff has limited access to information about the order.
No more business with Glasses usa.
Hi Amani,
We’re sorry to hear that you experienced difficulties with your contact lens order. At GlassesUSA.com, we are committed to ensuring that our customers’ needs are being met. We know you are disappointed, and for that, we do apologize.
We are reviewing the status of your order and will update you promptly.
Our apologies for any inconvenience and thank you for your patience.
Yours truly,
GlassesUSA.com
We're leaving for a month-long vacation and I needed new glasses. Speed of delivery was my driver for selecting a company for my glasses. Glasses USA had good reviews but before ordering, I went to the Chat feature (clearly a bot) and was "told" that because of the complexity of my prescription, it would take up to six business days to complete. Cool. I ordered my glasses on Thursday, August 18 and paid for express mail.
For awhile, the tracking said "order received" on August 18. Today, it changed to "order received" on August 21. When I called GlassesUSA to find out why the date changed, I was again sent to a BOT. They just told me the info in my dashboard. I've done everything to get a live person to speak to, without luck.
I've paid for express delivery but it looks like that won't matter. My $800+ order will not arrive in time, but heck, I did my research, did all the right things, but bad info and bad customer service made for this negative review.
Hi Melinda,
We're sorry to hear that our production timeline did not meet your expectations. Your glasses have been shipped and the tracking information will be available shortly. Once the order has left our facilities, we rely on the courier service for all additional details on the status of your shipment. However, if any delay, error, or incident occurs, we will do everything we can to resolve it and get your order to you as soon as possible.
We will continue to monitor the delivery status of your order to ensure that you receive your new glasses as quickly as possible.
Our apologies for any inconvenience and thank you for your patience.
Yours truly,
GlassesUSA.com
I ordered glasses from GlassesUSA and I had to return them because the quality was literally so cheap and flimsy. It felt like paper sitting on my face.
I then requested a refund and I'm sure everyone who also requested a refund from GlassesUSA was asked many times if you wanted Store Credit. I obviously never do store credit, so I chose the refund option instead.
The next day, I get a call from their customer service team, and it was a lady who was trying to convince me to do store credit instead of doing a refund to my original payment. She said she'll give me a 100% store credit discount, and I said no, but then she insisted that if I did it, she'll give me a 130% store credit discount. It wasn't a bad deal, so I asked her that if I end up not liking my second purchase, can I get refund for the store credit? And she said that I was eligible for a complete refund to my original payment, if I don't like my new glasses. So I agreed to it, and when my new glasses arrived, I obviously ended up not liking them because of the horrible quality.
When I requested a refund for my second return, I emailed customer service to let them know that I wanted a refund for the store credit, only to be told that I'm not allowed to get a refund for my store credit, and because I'm returning glasses for the SECOND time, I won't get a refund, only store credit. Not to mention, the store credit lasts for ONLY 3 months from the date they send you the store credit code.
Seriously? I emailed them back and did a deeper explanation because they didn't even bother to do any research on my case. It's been three days now, and they haven't even responded. I've lost $150.
Update: 8/22/2022
They finally emailed me saying that they refunded both of my orders.
HI Surnii,
We're sorry for any misunderstanding regarding the return of your second order. It appears that you have filled out the returns form and requested a refund. Your refund is being processed and will be issued shortly.
Our apologies for any inconvenience and thank you for bringing this issue to our attention. We are always looking for ways to better our service and your feedback is an invaluable part of the process.
Yours truly,
GlassesUSA.com
I have purchased 3 pairs of glasses so far. The first pair are fine. The second pair, the screw on the lens frame kept falling off (Ralph Lauren brand BTW). I literally had to buy an eye glass repair kit to keep replacing the screw. Fine, Im dealing with it. THEN, my scratch proof lens, scratched. Yup, scratched. Tried to get a hold of Glasses USA to see my options since I paid extra for scratch proof. 800# is a phone tree, that refers me back to the website, then hangs up. Yup, hangs up on me. I use the website and key in the info it requests, and the site tells me, that I have no order or account. Fine,... finally get a hold of a person and they tell me they will email me a link so I can get store credit on my next purchase. Guess what, I never get a link sent. Fine, so I order another pair because I really need my glasses (I know, Im a dumbass), but I was optimistic. I leave an HONEST review of their lack of service and difficulty getting some sort of refund or credit, and guess what, I was FINALLY sent the link. So far, no response 8 weeks later.
NOW, my last pair came already PRE-SCRATCHED. FINE!
Ya, Im done!
BUYER BE WARE!
Hi,
We’re sorry to hear that you experienced difficulties with your glasses order. At GlassesUSA.com, we are committed to ensuring that our customers’ needs are being met. We know you are disappointed, and for that, we do apologize.
Recently, we improved our self-service so it’s easier for customers to access it 24/7. You can reach our Customer Care team for assistance with new orders and upgrade payments for existing orders at 1-844-244-1186 by pressing 2 for Sales and then 2 again. For all other inquiries, we can help you here via email, or if you prefer, through our 24/7 live chat. If you prefer, our Customer Care team can call you back within 1 business day.
Our apologies for any inconvenience and thank you for bringing this issue to our attention. We are always looking for ways to better our service and your feedback is an invaluable part of the process.
Yours truly,
GlassesUSA.com
I wish if there is less than one star to rate this company, If you in rush for prescription glasses i advise you to go to local store even it will cost more, I've placed order for prescription glasses in Jul 17th and it supposed to take 3 business days in productions today is aug 19th and stil in production, i called and chat over 10 times with agents they have a bunch of answers ready for customers like we apologize for delay or will send out a note for supervisor or keep your eyes in your email you will see updates! Nothing happened … i dont know if i will have my glasses this year or not but I promise you its gonna happen again
Hi Mike,
We’re sorry to hear that you experienced difficulties with your glasses order. At GlassesUSA.com, we are committed to ensuring that our customers’ needs are being met. We know you are disappointed, and for that, we do apologize.
Your glasses have been shipped and are in transit to you. The tracking details are available by clicking on the following link: https://www.glassesusa.com/tracking/search/
Our apologies, again, for the delay and thank you for your patience.
Enjoy your new glasses.
Yours truly,
GlassesUSA.com
I have been waiting almost a month. No updates. No response to multiple queries. No answer to customer service calls. Sales told me they escalated this but I never was contacted.It turns out the order was lost but I was not informed.
Hi Ted,
We’re sorry to hear that you experienced delivery difficulties with your glasses order. At GlassesUSA.com, we are committed to ensuring that our customers’ needs are being met. Once the order has left our facilities, we rely on the courier service for all additional details on the status of your shipment. However, if any delay, error, or incident occurs, we will do everything we can to resolve it and get your order to you as soon as possible.
It appears that our Delivery Team is processing a replacement order and has sent you a notification. Please confirm the correct shipping address by replying to the email that was sent to you.
Our apologies for any inconvenience and thank you for your patience.
Yours truly,
GlassesUSA.com
After spending almost 3 hours with customer service I was not able to get anywhere. They only filled half the prescription and kept blaming me for it. This is my first time ordering contacts ever and had no idea they don't verify prescriptions. I thought placing an order and emailing my prescription it would have been filled correctly. Now that I've spend the last month trying to adjust to them I find out they are the wrong prescription.
Hi Kurvin,
Customer reviews, positive or negative, are very important to us. As much as we love to hear about the good, getting to know about the bad helps us provide a solution for our customers as well as improve our customers' experience.
We really want to help you too! However, your review does not include an order number. If you would like to update your review with your order number, we would be happy to review these issues.
Yours truly,
GlassesUSA.com
From the business
GlassesUSA.com offers prescription glasses online at discount prices. Buy quality eyeglasses with a 365 days manufacturer? ۪s warranty, free lenses, and free shipping.
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi James,
We’re sorry to hear that you experienced difficulties with your glasses order. It appears that you had ordered one pair of bifocals and one pair of reading glasses. The lenses were crafted according to the prescription that you had entered. The third pair of glasses were ordered with progressive lenses and according to the tracking details, they have already been delivered to you.
At GlassesUSA.com, we are committed to ensuring that our customers’ needs are being met. All orders come with our 14 Day 'no questions asked' return policy. If you are not satisfied with your glasses, simply return them for a refund, store credit or an exchange.
If you require any assistance, please contact our Customer Care Team at 1 844 244-1186 or by live chat on our site.
Our apologies for any inconvenience.
Yours truly,
GlassesUSA.com