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GlassesUSA Reviews Summary
GlassesUSA has a rating of 2.1 stars from 3,819 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with GlassesUSA most frequently mention customer service, business days and tracking number. GlassesUSA ranks 18th among Eyeglasses sites.
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Great service and fast processing shipping. The only thing that kept me from rating my experience 5 stars was I was disappointed with was how light the 85% shade of green was in my sunglasses.
Very easy to select the glasses I wanted and apply a prescription to them.
The glasses took some time to produce & arrived, as expected and seem to be good quality. Time will tell.
The one irritating aspect of this was I received (& continue to receive) an avalanche of promo codes to use as I was considering my order. Few of them worked and I just found that irritating.
Apart from that, a good experience 7 I will likely use them again.
I ordered glasses through GlassesUSA. They came in about 3 weeks.
However, the received frames had side shields riveted on.
The picture of the frames ordered did not have side shields.
I emailed *******@glassesusa.com on 26 June with all info, pictures, copy of order, links.
I was unsuccessful in reaching a human to further explain the problem via chat or telephone.
Eventually I ended up where a recording said a representative would contact me in 1 or 2 days.
This is now 6 July and I have not received an email or a phone call (no message left) to discuss a solution to this issue.
My conclusion is that customer service is inadequate.
Hopefully I will not have to work through my credit card company to try to recoup the charge.
I was skeptical in purchasing my glasses online, but they are really one of the best I have purchased,
The best part of the experience was able to try different styles using the virtual try-on. I recommend the site to a friend and they are very satisfied also.
I bought 2 glasses due to a BOGO free deal. However one of the pair did not fit. I set up a return and exchange, however I was INSTEAD given a 60$ CREDIT to my account (entire purchase was 229$ which is about 24%) When I opened a ticket about this, I was told that because the credit has already been given I cannot do an exchange. I then get spammed by 5-6 emails a day giving me 100$ off discount codes which don't even apply to my order.
AVOID AVOID AVOID
Hi GG,
We're sorry if you experienced any difficulties with your return request. The store credit you had requested when returning the one pair of glasses was issued according to the terms and conditions of our returns policy (https://www.glassesusa.com/terms-and-conditions#RETURNPOLICY).
Our discount coupons do have limitations and the details are listed. These limitations are based on the frame and the lens package being ordered. Only one discount coupon per order can be applied.
Meanwhile, our Customer Care Team has received your updated refund request and the refund has been issued. A refund confirmation was sent to you.
Our apologies for any inconvenience.
Yours truly,
GlassesUSA.com
Everyone in this company seems to sound like a broken record and keep telling me that the 14-day return period has passed and that they cannot accept returns on "normal wear and tear" even though I have explained over and over to several representatives and it's not "wear and tear" but rather poor design, these glasses arrived asymmetrical with the nose rest bars being of different lengths, and the right lens hangs about a quarter of an inch lower than the left lens. Please see attached pictures. They have no customer service reps on the phone rather they want you to chat with someone on their website which is very time consuming as a customer. Do yourself a favor and just go shop at a higher in shop, such as LensCrafters or Warby Parker. In the end, I told them to just keep my money, but they can rest, assured they will never have my business again, nor of anybody I know.
Hi,
We’re sorry to hear that you experienced difficulties with your glasses and thank you for your feedback. Recently, we improved our self-service to make it easier for our customers to access it 24/7. You can reach our Customer Care team for assistance everyday from 7 am to midnight EST at 1-844-244-1186.
You can also reach us 24/7 on Live Chat at GlassesUSA.com for any other inquiry. Additionally, you can check out our Help Center and get instant answers to the most common questions.
https://support.glassesusa.com/hc/en-us
At GlassesUSA.com, we are committed to ensuring that our customers’ needs are being met. All orders come with our 14 Day 'no questions asked' return policy. If you are not satisfied with your glasses, simply return them for a refund, store credit or an exchange.
In the unlikely event that your frame or lenses break after the initial 14 days following delivery and within one year of your purchase, we will gladly provide you with a 50% store credit towards another pair of eyeglasses under our 365 Day Manufacturer's Warranty policy.
Our Customer Care Team has resolved this issue in your best interest have sent you an update.
Our apologies for any inconvenience and thank you for your patience.
Yours truly,
GlassesUSA.com
I was skeptical of buying glasses online without seeing them on my face first. But using facial measurements from glasses I already own that fit my face well allowed me to narrow field of glasses to choose from at your site and find a pair I loved--matte green Ray Bans. They fit my face perfectly, and price was great.
Enjoyed the glasses and selection available. Ordered from another company before and seemed less hassled with GlassesUSA.
Thanks
Todo muy bien y en perfecto estado. En menos de una semana.
The experience of entering the prescription, shopping for frames and placing the order was a breeze. Glasses arrived as expected and are nice quality. Thanks!
Took 4 weeks to get my glasses, now I've realized my glasses don't have the blue light as I paid for it. Called customer service, thier mistake but the best they could do is send me a label to return and they will correct. I'll be waiting for my glasses for another 4 weeks, I explained these are my only pair of glasses. I asked if they could sell me a pair at a discounted rate and fast delivery so I could have glasses to see. Once I received the discounted glasses I could return the incorrect ones to Glass USA. They said "no" First and last time I ever order from Glasses USA. After thier mistake they expect me to walk around without glasses for an additional 4 weeks. BEWARE Customer Service at its worst!
Thank you! Nice glasses and great turnaround time!
I think its good so far--being my first time, I'm hopeful the turnaround time is good.
I bought a pair of rimless glasses from GlassesUSA, and they were awful. They were very poorly made and did not fit properly. They were constantly falling off whenever I looked down. Also, multiple parts broke off and I was constantly getting them repaired, and parts replaced. One of the people who repaired them, said the side pieces didn't have springs, which may be why they fit so poorly. I will never buy glasses online again.
Hi Brian,
We're sorry to hear that you experienced difficulties with your glasses.It is important to keep the frame size in mind when looking for a new pair of glasses. You can determine the size you need by checking the size of the glasses you are currently wearing.
To locate the dimensions of your existing frames, you can check the inside of the temples (or arms) for a set of three numbers. Please check out our video describing how to read the dimensions printed on your frame.
https://www.youtube.com/watch?v=X60zIujqMbc
When you have determined the dimensions of your current frames, you will be able to compare them to the measurements listed under each frame’s product description. Please note that when comparing your dimensions to those on the website, the temple amount should remain about the same. However, the Lens Width and the Bridge amount can be within two millimeters above or below your current measurements. Each frame on the website comes in the one size listed.
We do offer frames with hinges. Meanwhile, it is very important us that our customers love their new glasses. All orders come with our 14 Day 'no questions asked' return policy. If you are not satisfied with your glasses, simply return them for a refund, store credit or an exchange.
In the unlikely event that your frame or lenses break after the initial 14 days following delivery and within one year of your purchase, we will gladly provide you with a 50% store credit towards another pair of eyeglasses under our 365 Day Manufacturer's Warranty policy.
If you require any assistance, please contact our Customer Care Team at 1 844 244-1186 or by live chat on our site.
Our apologies for any inconvenience and thank you for bringing this issue to our attention. We are always looking for ways to better our service and your feedback is an invaluable part of the process.
Yours truly,
GlassesUSA.com
I've tried several times to give usa the correct prescription but you could never talk to a live agent regarding your order. So they mailed me some horrible glasses. At this point I just want my money back.
Hi David,
We’re sorry to hear that you experienced difficulties with your glasses and thank you for your feedback. Recently, we improved our self-service to make it easier for our customers to access it 24/7.
You can reach our Customer Care team for assistance everyday from 7 am to midnight EST at 1-844-244-1186. You can also reach us 24/7 on Live Chat at GlassesUSA.com for any other inquiry. Additionally, you can check out our Help Center and get instant answers to the most common questions.
https://support.glassesusa.com/hc/en-us
We had received the prescription changes you provided in your chat session and the glasses were produced correctly according to the values. Meanwhile, it is very important to us that our customers love their new glasses. All orders come with our 14 Day 'no questions asked' return policy. If you are not satisfied with your glasses, simply return them for a refund, store credit or an exchange.
We have issued you a refund as requested and the refund confirmation has been sent to you.
Our apologies for any inconvenience.
Yours truly,
GlassesUSA.com
While I truly like the frames, the tint of the lenses is a great disappointment. I ordered GREEN lenses and they appear more brown than green. The original lenses (as came from the manufacturer RayBan), are a true green, and I this is what I expected in my own lenses. This is the second pair of green lenses that I have ordered, with the same result. GlassesUsa does not provide a true green tint.
Hi Paul,
We’re sorry to hear that you experienced difficulties with your glasses and want to thank you for bringing this issue to our attention. We are always looking for ways to better our service and your feedback is an invaluable part of the process.
All orders come with our 14 Day 'no questions asked' return policy. If you are not satisfied with your glasses, simply return them for a refund, store credit or an exchange.
If you require any assistance, please contact our Customer Care Team at 1 844 244-1186 or by live chat on our site.
Our apologies for any inconvenience.
Yours truly,
GlassesUSA.com
From the business
GlassesUSA.com offers prescription glasses online at discount prices. Buy quality eyeglasses with a 365 days manufacturer? ۪s warranty, free lenses, and free shipping.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Steven,
We're sorry if you were unable to detach the side shields. The safety glasses that you ordered do come with detachable protective side shields. We have sent you a replacement pair and our Customer Care Team has updated you regarding the status of the new order.
Our apologies for any inconvenience and thank you for your patience.
Yours truly,
GlassesUSA.com