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GlassesUSA Reviews Summary
GlassesUSA has a rating of 2.1 stars from 3,819 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with GlassesUSA most frequently mention customer service, business days and tracking number. GlassesUSA ranks 18th among Eyeglasses sites.
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My mother, 82 years old bought glasses to find the glasses bridge is hurting. Glasses are bifocal but can't read well or see well will them. Absolutely no help because she took three months. Too speak with someone live is almost impossible. You have to use the automated system. Imagine that for an 82 years old lady. Bottom line they don't care. Be ware because if you fall out of policy they stick to their guns. Never spending a penny there again. Bad customer service and very poor customer satisfaction. $330 in the trash. I will write this review in all social media to make aware the public, AARP, and any other senior citizen avocates.
I will never order from this company again. Horrible at communicating the progress of your sunglasses from order to delivery. You can't talk to a human, they sent me the wrong glasses, and their response was well just send them back. No sorry no oops no nothing. Just send them back. Horrible service.
Hi Tom,
We're sorry to hear that you experienced difficulties with your glasses and thank you for your feedback. Recently, we improved our self-service to make it easier for our customers to access it 24/7. You can reach our Customer Care team for assistance with new orders and upgrade payments for existing orders everyday from 7 am to midnight EST at 1-844-244-1186 by pressing 2 for Sales and then 2 again.
You can also reach us 24/7 on Live Chat at GlassesUSA.com for any other inquiry. Additionally, you can check out our Help Center and get instant answers to the most common questions.
https://support.glassesusa.com/hc/en-us
According to the chat with our Customer Care Team, it appears that you were expecting blue lenses. When placing the order, you had selected gray lenses. Meanwhile, it is very important to us that our customers love their new glasses.All orders come with our 14 Day 'no questions asked' return policy. If you are not satisfied with your glasses, simply return them for a refund, store credit or an exchange.
Our apologies for any inconvenience.
Yours truly,
GlassesUSA.com
Bad quality lenses. Don't waste your money here. Scratch resistant lenses second pair got all scratched up in less than two months.
Hi Daniel,
We’re sorry to hear that you experienced difficulties with your glasses. Scratch resistant lens coatings help reduce scratches but are not 100% scratch proof. At GlassesUSA.com, we are committed to ensuring that our customers’ needs are being met. All orders come with our 14 Day 'no questions asked' return policy. If you are not satisfied with your glasses, simply return them for a refund, store credit or an exchange.
In the unlikely event that your frame or lenses break after the initial 14 days following delivery and within one year of your purchase, we will gladly provide you with a 50% store credit towards another pair of eyeglasses under our 365 Day Manufacturer's Warranty policy.
If you require any assistance, you can reach our Customer Care team everyday from 7 am to midnight EST at 1-844-244-1186. You can also reach us 24/7 on Live Chat at GlassesUSA.com for any other inquiry. Additionally, you can check out our Help Center and get instant answers to the most common questions.
https://support.glassesusa.com/hc/en-us
Our apologies for any inconvenience.
Yours truly,
GlassesUSA.com
Paid for express shipping and it's been 2 weeks. They use dhl to ship and my glasses have been sitting at dhl for 4 days with no update.
Hi Eric,
We’re sorry if our production and shipping timeline did not meet your expectations. Production and shipping times vary depending on your prescription and the nature of your order, as well as which shipping method you choose.
As stated on our site and at the time of purchase, our typical production time is as follows:
Single vision (general use/near vision): approximately 2-4 business days
Multifocal / bifocal / tinted lenses / polycarbonate lenses: approximately 6 business days
Shipping can take between 5-10 business days, depending on the Courier:
Standard (free): up to 7-10 business days
Expedited (additional fee): up to 5-7 business days
Express (additional fee): up to 3-5 business days
Once the order has left our facilities, we rely on the courier service for all additional details on the status of your shipment. However, if any delay, error, or incident occurs, we will do everything we can to resolve it and get your order to you as soon as possible. Our Customer Care Team is available 24/7 on Live Chat at GlassesUSA.com or by phone everyday from 7 am to midnight EST at 1-844-244-1186. Additionally, you can check out our Help Center and get instant answers to the most common questions. https://support.glassesusa.com/hc/en-us
Our apologies for any inconvenience and thank you for your patience.
Yours truly,
GlassesUSA.com
Do not ever use them. My glasses broke in 2 days and there customer service is all automated. NO Customer Service. This is the worst place of any type for any product or service I have ever expereinced in my life.
Hi Reginald,
We’re sorry to hear that you experienced difficulties with your glasses order. At GlassesUSA.com, we are committed to ensuring that our customers’ needs are being met. All orders come with our 14 Day 'no questions asked' return policy. If you are not satisfied with your glasses, simply return them for a refund, store credit or an exchange.
Recently, we improved our self-service to make it easier for our customers to access it 24/7. You can reach our Customer Care team for assistance everyday from 7 am to midnight EST at 1-844-244-1186.
You can also reach us 24/7 on Live Chat at GlassesUSA.com for any other inquiry. Additionally, you can check out our Help Center and get instant answers to the most common questions.
https://support.glassesusa.com/hc/en-us
Our apologies for any inconvenience.
Yours truly,
GlassesUSA.com
Great website, easy to use, the glasses are high quality, and really cool designs, it was really easy to use the website and order my glasses with my prescription.
My prescription glasses came in less than 3 weeks of ordering and the lenses are more clear than the ones I have from my eye Dr! Very happy with the quality and fast service!
Very easy way to order sunglasses. Great variety of options and also good customer service!
Ordering was easy and the glasses arrived when promised. Happy with product and price.
It was easy to return the glasses with the wrong prescription and reorder and update my prescription.
Great service! Overall happy with lenses! Frame was terrific
They sent an email saying they couldn't provide what we ordered and we should go online and choose something else. Meantime, they charged me the full amount (over $300). Though they say they answer the phone, it's a recording directing you to do a chat on the website. I eventually got through the automatic chat options to a person who eventually set up a refund of my money that was supposed to take 5-7 business days. Instead, a week later, I got an email asking if I wanted store credit. Still haven't rec'd a refund for a product they were never able to provide, did no work on and charged me over $300 for.
Hi Mike,
We're sorry to hear that you experienced difficulties with your glasses. It appears that we had tried to contact you multiple times after you had placed your order notifying you that the frame you had selected was too large to produce lenses for according to the strength of your prescription.
Recently, we improved our self-service to make it easier for our customers to access it 24/7. You can reach our Customer Care team for assistance everyday from 7 am to midnight EST at 1-844-244-1186. You can also reach us 24/7 on Live Chat at GlassesUSA.com for any other inquiry. Additionally, you can check out our Help Center and get instant answers to the most common questions.
https://support.glassesusa.com/hc/en-us
Your refund has been issued and a refund confirmation was sent to you.
Our apologies for any inconvenience.
Yours truly,
GlassesUSA.com
We had a question about the prescription being progressive lenses. We asked after ordering and got a quick answer. Great customer service.
Overall, the glasses were received in a timely fashion. They look good and work well. The only issue is with the WELCOME50 coupon. It does NOT give 50% off as advertised (lenses and frames). It only takes off about $34 from a $300 order. The math is wrong on the site, and that should be fixed.
The WELCOME50 coupon does NOT give 50% off as advertised (lenses and frames). It only takes off about $34 from a $300 order. The math is wrong on the site. Please fix this.
Excellent glasses at an excellent price, and they did arrive within the 7 to 10 business day window in the end - so shipping was OK, technically. But the tracking information provided by OSM Worldwide left a feeling of concern for almost a week during the transit. The package left Georgia on the 7th and Texas on the 8th of the month, but then fell into a tracking/delivery-date black hole. No updates until the 14th. 6 days to move 2 states distance, and no interim updates. It all worked out in the end, but was a bit unsettling not knowing if they were lost or not. Hence the 4 starts instead of 5. The glasses themselves, as mentioned, are wonderful. This is my third pair. Already had GlassesUSA do a pair for distance, and another for closeup use. These are for computer monitor screen distance. The build appears to be spot-on relative to the prescription numbers as best I can tell. Corrects my astigmatism perfectly and makes my vision feel 40 years younger:-) Thanks for another pair of great eyewear!
For me customer service is a big deal. When something goes wrong you want to be able to get it resolved within a quick and efficient process( like amazon). NOT HERE. Avoid at all cost- waiting over 3 hours using the website chat bot with no one responding- the 800# does not let you talk with a agent- emails are being read by different people each time - with no one resolving the issues. Don't believe the 365 day warranty- if you are sent a credit and use it on a new purchase and return the glasses you LOSE THE CREDIT. Even when you send back the defective glasses- so your are basically left with nothing.
Ordered my glasses on the 4th of july (yes I didnt expect them to make them right away seeing as it was a holiday) was told they would be finished making them in 3 days and didn't get any confirmation that they were shipped until the 14th of July. I paid extra for expedited shipping (3-5 business days) then didnt get them until the 21st of July. When I opened them up, they are missing the nose pads and cant even wear them because without the pads its sharp metal sitting on my nose. How the hell they missed putting on the nose pads after taking a whole extra week to "make" my glasses is beyond me.
Hi Evan,
We’re sorry to hear that you experienced difficulties with your glasses. At GlassesUSA.com, we are committed to ensuring that our customers’ needs are being met. We know you are disappointed, and for that, we do apologize. We are sending you extra nosepads.
Our apologies for the delay. A refund for the express shipping has been issued.
Thank you for bringing this issue to our attention. We are always looking for ways to better our service and your feedback is an invaluable part of the process.
Yours truly,
GlassesUSA.com
Lot of waiting, paid extra for 3-5 day delivery, after a month of waiting, still waiting, their 3rd party shippers aren't reliable, be prepared to wait an exceptionally long while.
Hi Donna,
We’re sorry to hear that you experienced a delay with your glasses order. At GlassesUSA.com, we are committed to ensuring that our customers’ needs are being met. We know you are disappointed, and for that, we do apologize.
According to the tracking details, your glasses were delivered on July 21. A refund for the express shipping will be issued and the refund confirmation will be sent to you.
Our apologies for any inconvenience and we hope that you are enjoying your new glasses.
Yours truly,
GlassesUSA.com
Buying glasses in person can be such a pain! I found a pair of RayBand glasses and did the virtual try on and fell in love. It was easy to upload my prescription and select the options I wanted. Didn't take long for them to be made and sent to me! Highly recommend!
I am not a complainer. This company has a great website, good ordering system and collects money well. What they don't do is honor production and shipping times. If you are in a hurry, forget it. I am sure that a Glasses USA rep will have a very well written response and offer to speak with me.
End of the day though - is that this company is not reliable. If you can handle that unpredictability then this is your company.
From the business
GlassesUSA.com offers prescription glasses online at discount prices. Buy quality eyeglasses with a 365 days manufacturer? ۪s warranty, free lenses, and free shipping.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Jose,
We’re sorry to hear that your mother experienced difficulties with her glasses. At GlassesUSA.com, we are committed to ensuring that our customers’ needs are being met. All orders come with our 14 Day 'no questions asked' return policy. If you are not satisfied with your glasses, simply return them for a refund, store credit or an exchange.
It appears that the glasses were delivered over four months ago. Meanwhile, our Customer Care Team has resolved the issue in your mother's best interest.
Our apologies for any inconvenience.
Yours truly,
GlassesUSA.com