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GlassesUSA Reviews Summary
GlassesUSA has a rating of 2.1 stars from 3,819 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with GlassesUSA most frequently mention customer service, business days and tracking number. GlassesUSA ranks 18th among Eyeglasses sites.
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I purchased a pair of prescription Gucci glasses on the 9th and production is 6 days, 12 days in no glasses still and they haven't shipped and when I asked what's the hold up they state its production. I ask for compensation I get " were doing all that we can" I ask for a refund and they hung up on me, if I stayed in NY I would be@ there front door... trash $#*! service
The shopping experience and quality of thr glasses/prescription is great! My only concern is with the transition lens aspect. I have never had them before and I ordered your brand of lens. They do not behave as I thought they would but I have no previous experience to base expectations on
I didnt get very far into their site. They'd probably be OK if they had a better website. My screen kept on sticking and was even hard to get out of. Aggressive pop ups ruin a users experience. I shopped somewhere else for glasses at comparable prices.
Hi Bill,
We're sorry if you encountered any difficulties while placing your order. At GlassesUSA.com, we are committed to ensuring that our customers’ needs are being met and our Customer Care Team is available 24/7 on Live Chat at GlassesUSA.com or by phone everyday from 7 am to midnight EST at 1-844-244-1186.
Additionally, you can check out our Help Center and get instant answers to the most common questions. https://support.glassesusa.com/hc/en-us
Our apologies for any inconvenience.
Yours truly,
GlassesUSA.com
I purchased prescription frames using my insurance. The site made it easy for me to understand my benefits and what parts of the glasses order was covered. My glasses came within a week of placing the order. Payment for the glasses was also easy.
I ordered my glasses and at first I got text updates about when it would ship, but then suddenly I did not get any update when it was supposedly delivered. When I did not receive my glasses a few days after the anticipated delivery date, I tracked the order and it showed delivered, but I did not receive it. Then the problem started. It was absolutely impossible to get a live person to speak to. I used the robot "live" chat function to request an investigation several times, with no result. I called and more robots were referring me back to the chat function and website. Unbelievably frustrating. Luckily I had used my Amazon Prime account which gave me some protection, and I am now asking for a refund. I will never order from this company again. All good an well when there is no issue, but this is not customer service.
Hi Pascale,
We’re sorry to hear that you experienced difficulties with your glasses order and thank you for your feedback. Recently, we improved our self-service to make it easier for our customers to access it 24/7. You can reach our Customer Care team for assistance everyday from 7 am to midnight EST at 1-844-244-1186. You can also reach us 24/7 on Live Chat at GlassesUSA.com for any other inquiry. Additionally, you can check out our Help Center and get instant answers to the most common questions.
https://support.glassesusa.com/hc/en-us
According to the tracking details, your glasses were delivered on Aug. 8. Once the order has left our facilities, we rely on the courier service for all additional details on the status of your shipment. However, if any delay, error, or incident occurs, we will do everything we can to resolve it and get your order to you as soon as possible. Meanwhile, we are reviewing the status of your order and will update you promptly.
Our apologies for any inconvenience and thank you for your patience.
Yours truly,
GlassesUSA.com
I ordered progressive lens that when they arrived were not correct for my vision. I asked for an exchange with the reader portion of the glasses made larger for the left eye. I was told my eye doctor would give me the correct "segment height" and to reorder with that included and to use the credit I was issued. When I called the optometrist, I was told the segment height should be measured by the person fitting the glasses. GlassesUSA refused to issue a refund, saying I had 24 hours to request a refund. This is why I am not going to order glasses online again. Poor service and a run aournd.
Hi Cathy,
We’re sorry to hear that you experienced difficulties with your glasses. At GlassesUSA.com, we are committed to ensuring that our customers’ needs are being met. All orders come with our 14 Day 'no questions asked' return policy. If you are not satisfied with your glasses, simply return them for a refund, store credit or an exchange.
It appears that your request for a refund is processing. The refund confirmation will be sent to you.
Our apologies for any inconvenience.
Yours truly,
GlassesUSA.com
I was given a date (about 3 business days) for my glasses to be made, after I got no updates or any communication for over a week I called the customer service phone number. There is no live person to help you track your current order. I started the "chat" and asked to speak with a person. Susan told me she'll forward my inquiry to the production team and disconnected the chat. I paid for expedited shipping because I need those glasses, don't waste your time with this company if you need quality service and people who actually care about your needs and your business
Hi Alena,
We’re sorry to hear that you experienced difficulties with your glasses order. At GlassesUSA.com, we are committed to ensuring that our customers’ needs are being met. We know you are disappointed, and for that, we do apologize. We are reviewing the status of your order and will update you promptly.
Our apologies for any inconvenience and thank you for your patience.
Yours truly,
GlassesUSA.com
They take your money, then tell you they can't process it. Send you to take a test, and charge you for that too. Then tell you they STILL aren't going to do it. You'll get a refund in 7-10 days.
Not EVRRYONE has money to just throw away.
My kids have to eat tonight and I have one contact
Should be legally blind st this point and all this company did was waste my time.
I'll go back to OptiContacts, where I should have went in the first place
Don't take someone's money to turn around and tell them "nvm"
That's so not cool
How about verify the prescription BEFORE taking your customers money. I just literally can't make it make sense, what business charges for something they might not even be able to fulfill.
I'm very irritated. Only thing I get is my money back in a week.
And it doesn't affect anyone but MY FAMILY
So thanks a lot guys! Appreciate it
Hi Jessica,
We're sorry to hear that you experienced difficulties with your order. We were unable to validate your prescription without your doctor's clinic details. Your order has been canceled and a refund will be issued promptly.
Our apologies for any inconvenience.
Yours truly,
GlassesUSA.com
Prescription lenses are perfect, including transitions, and progressive. Love the frames, this is the third pair I've ordered. Very comfortable.
I've ordered from glasses USA maybe 4 or 5 times now and I haven't had any major order or quality issues. Sometimes an order takes a bit longer to prepare than expected but it's not a big problem. What I'm getting tired of is getting constant "discounts" and codes sent to my email which end up not working on anything. And misleading sales that end up not being as great as advertised. When you do land a good deal that works, it's great, but it's so frustratingly unorganized trying to find something you can actually use the discount on. And there seem to be very few options if you need narrower glasses and shorter arms than the typical 145 so my husband is out of luck shopping here. One of the smaller sized ones we got just fall off his face when he looks down. Wish it was organized better, easier to find specific measurements rather than just "small, medium, large", discounts and codes actually worked consistently, and that there were more actually small sized options for my husband to shop here as well.
Hi Dani,
We’re sorry if you experienced any difficulties while placing your glasses order. Our discount coupons do have limitations and the details are listed. These limitations are based on the frame and the lens package being ordered. Only one discount coupon per order can be applied. The following link contains detailed information on our promotional discount coupons: https://www.glassesusa.com/coupons-and-promotions
Our website does provide a filter for narrowing down searches based on a number of parameters including size. For further information, you can reach us 24/7 on Live Chat at GlassesUSA.com or by phone everyday from 7 am to midnight EST at 1-844-244-1186. Additionally, you can check out our Help Center and get instant answers to the most common questions. https://support.glassesusa.com/hc/en-us
We're glad that you did manage to place your order and enjoyed a 50% discount on your frame and free lenses.
Your glasses are in production and we will keep you updated throughout the process.
Our apologies for any inconvenience and we hope that you will enjoy your new glasses.
Yours truly,
GlassesUSA.com
I ordered Oakley sunglasses which has a logo in the middle. The one I got does not have the logo. Cheap lookin!
Hi Alam,
We're sorry if your glasses did not meet your expectations. As an authorized reseller of Oakley eyewear, your glasses are genuine. It is very important to us that our customers love their new glasses. All orders come with our 14 Day 'no questions asked' return policy. If you are not satisfied with your glasses, simply return them for a refund, store credit or an exchange.
Our apologies for any inconvenience.
Yours truly,
GlassesUSA.com
Glasses look fine but lenses were not made correctly -progressive lens was not set in proper location, so there is no clear middle distance vision and I can only read out of the 2 mm on the bottom. This was confirmed by a local optometrist. A big disappointment.
Hi Jerome,
We're sorry to hear that you experienced difficulties with your glasses. To ensure that you will receive a pair of glasses that will work well for you, It is important to keep the frame size in mind when looking for a new pair of glasses. You can determine the size you need by checking the size of the glasses you are currently wearing.
We also recommend you verify your PD (Pupillary Distance) as most optometrists do not provide this information on the prescription. You can measure your PD easily by placing a ruler on the bridge of your nose and measuring the distance between your pupils in millimeters. The average PD for an adult is 62mm for distance and 59mm for reading. For more detailed instructions, you can visit our YouTube page at:
https://www.youtube.com/watch?v=WrC290hZN78
At GlassesUSA.com, we are committed to ensuring that our customers’ needs are being met. All orders come with our 14 Day 'no questions asked' return policy. If you are not satisfied with your glasses, simply return them for a refund, store credit or an exchange.
If you require any assistance, our Customer Care team is available everyday from 7 am to midnight EST at 1-844-244-1186. You can also reach us 24/7 on Live Chat at GlassesUSA.com for any other inquiry. Additionally, you can check out our Help Center and get instant answers to the most common questions.
https://support.glassesusa.com/hc/en-us
Our apologies for any inconvenience.
Yours truly,
GlassesUSA.com
I was very excited to get these glasses and then when I received them they were cheaply made they have more of a green glare than anything they were supposed to be a Purple trincision Color but it is not they seem like a pair of cheap reader glasses definitely not worth the money that was paid for them and the frames have scuffs on them as though they were dropped
They also seem to have a foggy appearance original price they wanted was $540 dollars
With a discount was $390
Hi Lisa,
We're sorry if your glasses did not meet your expectations. At GlassesUSA.com, we are committed to ensuring that our customers’ needs are being met. All orders come with our 14 Day 'no questions asked' return policy. If you are not satisfied with your glasses, simply return them for a refund, store credit or an exchange.
If you require any assistance, our Customer Care team is available everyday from 7 am to midnight EST at 1-844-244-1186. You can also reach us 24/7 on Live Chat at GlassesUSA.com for any other inquiry. Additionally, you can check out our Help Center and get instant answers to the most common questions.
https://support.glassesusa.com/hc/en-us
Our apologies for any inconvenience.
Yours truly,
GlassesUSA.com
I received an email stating that my glasses had shipped. 4 days later and both USPS and DHL state that they have not received the shipment. Tried calling them all I get ar bots. Tried using chat on two different days after more than 30 minutes the first time I gave up due to to no response, today its been 40 minutes and counting with no response. Tried using email, *******@glassesusa.com, and received a response stating that the email address is not monitored. They have no interest in helping the customer at all.
Hi Robert,
We're sorry to hear that you experienced difficulties and thank you for your feedback. Recently, we improved our self-service to make it easier for our customers to access it 24/7. You can reach our Customer Care team for assistance everyday from 7 am to midnight EST at 1-844-244-1186. You can also reach us 24/7 on Live Chat at GlassesUSA.com for any other inquiry. Additionally, you can check out our Help Center and get instant answers to the most common questions.
https://support.glassesusa.com/hc/en-us
Once the order has left our facilities, we rely on the courier service for all additional details on the status of your shipment. However, if any delay, error, or incident occurs, we will do everything we can to resolve it and get your order to you as soon as possible.
Your glasses are in transit and en route to you with an estimated delivery date of Aug. 15. The tracking details are available at the following link: https://www.glassesusa.com/tracking/search/
Our apologies for any inconvenience and we hope that you will enjoy your new glasses.
Yours truly,
GlassesUSA.com
Horrible customer service.My glasses are in process of one month waiting.I am panning to cancel them.tired of waiting.
Hi Woldeab,
We’re sorry to hear that you experienced delivery difficulties with your glasses order. At GlassesUSA.com, we are committed to ensuring that our customers’ needs are being met. Once the order has left our facilities, we rely on the courier service for all additional details on the status of your shipment. However, if any delay, error, or incident occurs, we will do everything we can to resolve it and get your order to you as soon as possible.
It appears that a replacement order is in production and will be sent by express shipping to ensure that you receive your new glasses as quickly as possible.
Our apologies for any inconvenience and thank you for your patience.
Yours truly,
GlassesUSA.com
If you have any kind of problem. The Customer service SUCKS. It's completely automated No real person to talk too.
Second they use USPS to ship so you never receive your order.
Hi Don,
Thank you for your feedback. Recently, we improved our self-service to make it easier for our customers to access it 24/7.
You can reach our Customer Care team for assistance with new orders and upgrade payments for existing orders everyday from 7 am to midnight EST at 1-844-244-1186 by pressing 2 for Sales and then 2 again.
You can also reach us 24/7 on Live Chat at GlassesUSA.com for any other inquiry. Additionally, you can check out our Help Center and get instant answers to the most common questions.
https://support.glassesusa.com/hc/en-us
Your glasses are in transit and en route to you with an estimated delivery date of Aug. 10. The tracking details are available at the following link: https://www.glassesusa.com/tracking/search/
Our apologies for any inconvenience and thank you for your patience.
Yours truly,
GlassesUSA.com
Its been 25+ days since my glasses was shipped time frame was 10-14 days and my glasses still stuck at Usps. Glasses was finished production and shipped on July 15… its August 9 and nothing…. They told me someone will call me never did..
Hi Sven-falke,
We’re sorry to hear that you experienced a delivery delay with your glasses order. At GlassesUSA.com, we are committed to ensuring that our customers’ needs are being met. Once the order has left our facilities, we rely on the courier service for all additional details on the status of your shipment. However, if any delay, error, or incident occurs, we will do everything we can to resolve it and get your order to you as soon as possible.
It appears that your order has been processed through the USPS International Distribution Center and are in transit to you in the Philippines. We will continue to monitor the delivery status of your order to ensure that you receive them as quickly as possible.
Our apologies for any inconvenience and thank you for your patience.
Yours truly,
GlassesUSA.com
From the business
GlassesUSA.com offers prescription glasses online at discount prices. Buy quality eyeglasses with a 365 days manufacturer? ۪s warranty, free lenses, and free shipping.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Amun,
We're sorry to hear that you experienced a delay with your order and thank you for your feedback. Recently, we improved our self-service to make it easier for our customers to access it 24/7.
You can reach our Customer Care team for assistance everyday from 7 am to midnight EST at 1-844-244-1186. You can also reach us 24/7 on Live Chat at GlassesUSA.com for any other inquiry. Additionally, you can check out our Help Center and get instant answers to the most common questions.
https://support.glassesusa.com/hc/en-us
Your glasses have been completed and are currently in transit to you with an estimated delivery date of Aug. 23. The tracking details are available at the following link: https://www.glassesusa.com/tracking/search/
Our apologies for any inconvenience and thank you for your patience.
Yours truly,
GlassesUSA.com