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GlassesUSA Reviews Summary
GlassesUSA has a rating of 2.1 stars from 3,819 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with GlassesUSA most frequently mention customer service, business days and tracking number. GlassesUSA ranks 17th among Eyeglasses sites.
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So easy to order on this site... and lots of choices. Affordable too. I look forward to receiving my first pair. Thanks.
Very intuitive, good experience. Selection isn't excellent, but nothing to complain about. Found some solid tortoise glasses to impress all the females at college.
Dear Ross,
We're thrilled to hear how much you enjoyed your shopping experience on our site and delighted that you found the glasses you were looking for.
Thank you for choosing GlassesUSA.com.
Enjoy your new glasses.
Yours truly,
GlassesUSA
I could have gotten 5 pairs on GlassesUSA compared to just one at the doctor's office. I dont know what GlassesUSA is doing to keep their prices so low but I am definitely reaping ALL the benefits from it.
Dear Arturo,
We're happy to hear that you enjoyed your shopping experience and loved our great selection of affordable eyewear.
Thank you for taking the time to post a review. We appreciate it very much.
Enjoy your new glasses.
Yours truly,
GlassesUSA
Very Great Service! The site was easy to use and there were many good pairs to choose from. I look forward to my new glasses!
Dear Megan,
We're happy to hear that you enjoyed your shopping experience and delighted that you found our site easy to use.
Thank you for taking the time to post a review. We appreciate it very much.
Enjoy your new glasses.
Yours truly,
GlassesUSA
Great experience every time. Can't beat the ease or the prices. Glad to have other options than what is just in town.
Dear Amanda,
We're thrilled to hear how much you enjoyed your shopping experience on our site and loved our great selection of affordable eyewear.
Thank you for your enthusiastic review and we look forward to your next visit.
Enjoy your new glasses.
Yours truly,
GlassesUSA
Can't believe I got a pair of frames and lenses for $28! First pair was $29, which inspired this repeat purchase!
Dear Christopher,
Thank you for the enthusiastic review. We're thrilled to hear how much you enjoy shopping on our site for a great selection of affordable eyewear.
We appreciate your review and look forward to your next visit.
Yours truly,
GlassesUSA
I lost my favorite glasses. Ordering them again was a breeze and easy to find. The coupon was very generous.
Dear James,
We're happy to hear how fast and easy you were able to place your order with us again.
Thank you for taking the time to post a review. We appreciate it very much.
Enjoy your new glasses.
Yours truly,
GlassesUSA
Easy to order my glasses connected to my Amazon account. Looking forward to receiving the glasses and will post addendum review after receiving eyeglasses.
Dear Frank,
We're happy to hear that you enjoyed your shopping experience and delighted that you found our site easy to use.
Thank you for taking the time to post a review. We appreciate it very much.
Enjoy your new glasses.
Yours truly,
GlassesUSA
Easy on-line ordering. Great prices and selection. Returned for my second pair just now as my first pair were fantastic.
Dear Mike,
We're thrilled to hear how much you enjoyed your shopping experience on our site and delighted that you love your glasses.
Thank you for your enthusiastic review and we look forward to your next visit.
Enjoy your new glasses.
Yours truly,
GlassesUSA
Glasses feel cheap, the sizing seems off. If you need a return prepare for a month of weekly emails in correspondence (it takes them a week to return an email). The call center has no authority in any matters and must themselves send emails to another department, which takes at least 3 business days to hear back from. They offer you 20% on top of your order for store credit to lock you into not being able to receive a refund for your disappointing order. The website touts a 100% satisfaction guarantee, which is nothing more than a slogan as the company does not operate in this manner. I am highly dissatisfied with the company, their product, and their customer service.
Honestly, this has been the worst website I've ever ordered from. No updates on tracking (ordered my glasses Dec 18th and order tracking still says in production). Customer service is non-existant. They messaged me on Facebook acting like they would resolve issues but were just full of hot air. Hope I get them soon and don't have any issues with them, otherwise it's going to be a pain having to deal with them even longer. I recommend using someone else.
Dear Nathan,
We're sorry to hear that our service representatives were unhelpful in providing you with a production status update. At GlassesUSA.com, we are committed to ensuring that our customers’ needs are being met. We know that you are disappointed with the level of service you received, and for that, we do apologize.
We want to thank you for bringing this issue to our attention. We are always looking for ways to better our service, and your feedback is an invaluable part of the process.
Yours truly,
GlassesUSA
Easy process, reasonable prices... anxious to see the results.
Concerned about the width of the glass for the face fit?
Dear Richard,
We're happy to hear that you enjoyed your shopping experience and delighted that you found our site easy to use. If you are not satisfied with your glasses, we do offer a 14 Day 'no questions asked' return policy.
Thank you for taking the time to post a review. We appreciate it very much.
Enjoy your new glasses.
Yours truly,
GlassesUSA
They royally screwed-up my prescription. Instead of making the sphere OD +0.50 and OS 0.00, they made the sphere OD +1.75 and OS +1.25. I can see better without the glasses. They won't even refund me or start a new prescription and expedite it until they receive these back. And even then, they want me to pay for the faster service.
Dear Gary,
We're sorry to hear that you received an incorrect prescription. It appears that your glasses have arrived at our returns facility and we have sent you a notification to clarify that the type of glasses that you need match the prescription that you forwarded to us. The turn around time, as you can see, is very fast. We certainly want to get your correct glasses to you as quickly as possible.
Thank you for your patience.
Yours truly,
GlassesUSA
Really easy to use and friendly. Would highly recommenced to anyone who is looking for a stylish pair of glasses.
Dear Eloy,
We're thrilled to hear how much you enjoyed your shopping experience on our site and delighted that you found our site easy to use.
Thank you for taking the time to post a review and for recommending us.
Enjoy your new glasses.
Yours truly,
GlassesUSA
$28 Shipped for my prescription glasses! I spend more on beer and drugs! What a steal! I will recommend this to all my friends and family!
Dear Elezar,
Thank you for the ringing endorsement. We're thrilled to hear that you enjoyed shopping on our site and loved our great selection of affordable eyewear.
Enjoy your new glasses and we look forward to your next visit.
Yours truly,
GlassesUSA
I tried to return a pair of glasses for store credit. They never acknowledged receipt of the return, and when I try to access my credit, the site says I am not a registered customer, and when I try to register, it tells me I am already signed up. It won't let me change my password.
Dear Anna,
Your store credit code was sent out to you on Dec. 26/18. We have resent it to you so you can enjoy using it.
We look forward to your next visit.
Yours truly,
GlassesUSA
I just wanted a pair in my car for nighttime driving. I didn't want to spend a lot. I bought two pair boho with the upgraded lens options for <$50
Dear Katherine,
We're thrilled to hear how much you enjoyed your shopping experience on our site and delighted that you found the glasses you were looking for using our buy 1 get 1 free BOGO discount offer.
Thank you for taking the time to post a review.
Enjoy your new glasses.
Yours truly,
GlassesUSA
Very Easy ordering process. My only problem has been finding a temple length that is long enough. I need 156 and I can't seem to find that length.
Dear Kent,
We're happy to hear that you enjoyed your shopping experience on our site but sorry that frames with the temple length you prefer are limited. Please click on the following links for frames with longer temple lengths: https://www.glassesusa.com/gold-large/ray-ban-outdoorsman-3030/46-m6765.html
https://www.glassesusa.com/mens-eyeglasses?p=1&templelength=150,155
Thank you for choosing GlassesUSA.com and we hope you'll love your new glasses.
Yours truly,
GlassesUSA
Easy to order, fast service. Have ordered before and always satisfied. Can't beat the prices and service
Dear James,
Thank you for the ringing endorsement. We're thrilled to hear that you enjoy shopping on our site.
Enjoy your new glasses and we look forward to your next visit.
Yours truly,
GlassesUSA
They are making me review this before I've even received my glasses. They also are making me write at least 100 characters. Had a 5 star and now its a 4.
Dear Clay,
Thank you for choosing GlassesUSA.com. We apologize for any inconvenience regarding this review request. You are not obligated to write a review. The review request can be closed without having to fill it out.
Enjoy your new glasses.
Yours truly,
GlassesUSA
From the business
GlassesUSA.com offers prescription glasses online at discount prices. Buy quality eyeglasses with a 365 days manufacturer? ۪s warranty, free lenses, and free shipping.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Victoria,
We're happy that you found our site easy to use and enjoyed our great selection of affordable eyewear.
Thank you for your enthusiastic review and we look forward to your next visit.
Enjoy your new glasses.
Yours truly,
GlassesUSA