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GlassesUSA Reviews Summary
GlassesUSA has a rating of 2.1 stars from 3,819 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with GlassesUSA most frequently mention customer service, business days and tracking number. GlassesUSA ranks 17th among Eyeglasses sites.
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Very easy to use website, very transparent bill breakdown, and a very good choice in frames and styles. Not to mention great prices.
You can get the best glasses and the best deal on here with the same quality of a fancy store and fast delivery.
I saved so much and after my last pair I ordered another same pair. You can easily get 4 pairs of glasses here for same price of one pair at a fancy or basic store in a mall or brick and mortar store. Before last summer I got a prescription pair of sunglasses for under 100. Wow. Love this site.
Dear Zach,
We are delighted to hear how much you enjoy shopping on our site and our great selection of affordable eyewear.
Thanks for your ringing endorsement and we look forward to your next visit.
Yours truly,
GlassesUSA
I ordered a pair of "Ray Bans" on their website only for them to get here and be fake, I paid way too much for a fake pair of glasses made in CHINA
Dear Izzy,
We're sorry to hear that you are disappointed in your glasses. We are a certified reseller of Ray-Ban frames and we assure you, the Ray-Ban frames that you received are genuine.
If you are not satisfied with your glasses, we do offer a 14 Day 'no questions asked' return policy.
Yours truly,
GlassesUSA
Looking over the glasses and placing an order was fast and easy. I highly recommend it to anybody who wants to get glasses online
Dear Emma,
We're happy that you found our site easy to use and glad to hear that you would recommend us.
Enjoy your new glasses and we look forward to your next visit.
Yours truly,
GlassesUSA
I like to say I save some money, will see if the glasses fit. The big problem was for me to communicate on chat, where is no button to send my message to who ever is on the other side. WHAT?
Dear Josef,
We're happy to hear that you enjoyed our great selection of affordable frames. If you are not satisfied, we do offer a 14 Day 'no questions asked' return policy.
On our live chat line, click on 'start chatting' to send your message. We're sorry for any confusion.
Enjoy your new glasses.
Yours truly,
GlassesUSA
I cancelled my order the next day. After multiple calls to correct my order not showing to be cancelled, nothing was done. We are talking at least 10 calls. They then sent the glasses anyways. They told me to get my refund as requested, I would have to send in what they sent me and wait another 30 days for the process to start all over again. I was offered nothing for the headache or time involved in trying to get my refund... or how much time I spent trying to get them to stop the process on the glasses they were still making. This whole process took about a month. I still have the glasses I didn't want. I'm just over it.
Dear Jessica,
We're sorry to hear that our customer service representatives were unhelpful in solving your cancellation issue. Unfortunately, your glasses had already entered into the shipping chain before we received your cancellation request. Now that you have the shipping label, please return the glasses back to us for a full refund.
At GlassesUSA.com, we are committed to ensuring that our customers’ needs are being met. We know that you are disappointed with the level of service you received, and for that, we are very sorry.
Yours truly,
GlassesUSA
So far OK. But all I have done is place the order. But all I have done is place the order. But all I have done is place the order. But all I have done is place the order.
Dear John,
Thank you for choosing GlassesUSA.com.
Enjoy your new glasses.
Yours truly,
GlassesUSA
Easy, good prices and deals, free shipping. Will be back for my next pair of glasses! Thank you thank you thank you
Dear Sarah,
Thank you for the enthusiastic review. We're thrilled to hear how much you enjoyed shopping on our site.
We appreciate your review and look forward to your next visit.
Yours truly,
GlassesUSA
I am SO hard to fit for glasses and I (uncharacteristically) ordered glasses site unseen from GlassesUSA.com. They are PERFECT (was so nervous as I just went for it and ordered the complete package). I guess the money back guarantee did help but I didn't need to use it!
Dear Heather,
We're thrilled to hear how much you love your new glasses.
Thank you for choosing GlassesUSA.com and we look forward to your next visit.
Enjoy your new glasses.
Yours truly,
GlassesUSA
Like many other reviewers have stated, the communication from them is non-existent. After 10 days I called them to find out an update and was told they were holding my order for further information from me. When were they going to contact me for that information? I received no communication that my order was even on hold. I spoke to the customer service rep and basically confirmed the information they already had. 10 days later and I called again. Same thing, they are holding my order for the same reason. Told them the same thing a second time. Emailed them a couple of days later to get them to call me and confirm that they had the information correct and confirm my order was in process. Only received an automated email that said to watch your email for a progress update. Now its been 30 days and still NOTHING! I'm giving them one more week and then I am canceling my order. This is ridiculous. Don't even be tempted by what may seem a great price. I don't even have the glasses and I'm already disappointed.
Dear Chris,
We are very sorry to hear that our service representatives were unhelpful in providing you with an update on the production status of your glasses. Our Service Manager has sent you an email informing you that your glasses are in production and will be completed by tomorrow. The glasses will be sent to you by express shipping as our way of trying to make things right.
At GlassesUSA.com, we are committed to ensuring that our customers’ needs are being met. We know that you are disappointed with the level of service you received, and for that, we apologize.
Thank you for your patience.
Yours truly,
GlassesUSA
Great experience I enjoyed browsing through the selection and was impressed with the pricing. I am definitely coming back for more in the future.
Dear Neddal,
We're delighted that you enjoyed your shopping experience and loved our great selection of affordable eyewear.
Thank you for choosing GlassesUSA.com and we look forward to your next visit.
Yours truly,
GlassesUSA
I had an amazingly easy ordering experience and would definitely consider ordering from GlassesUSA.com again!
Dear Aaron,
We're thrilled to hear how much you enjoyed your shopping experience and glad that you found our site easy to use.
Thank you for taking the time to post a review and we look forward to your next visit.
Enjoy your new glasses.
Yours truly,
GlassesUSA
I enjoyed the glasses USA experience very much. Loved the easy upload and try-on feature. Great prices!
Dear Sarah,
We're happy to hear that you enjoyed your shopping experience and found our virtual try-on feature very helpful. It really does make shopping for eyewear online much easier.
Thank you for choosing GlassesUSA.com and enjoy your new glasses.
Yours truly,
GlassesUSA
Ordered two pair and only received one pair. Contacted customer service but no reply to repeated emails. Seems similar to another complaint so seems to be a process issue in two pair orders and MORE SO NON EXIXTANT CUSTOMER SERVICE.
Dear Peter,
We're sorry to hear that our customer service representatives were unhelpful in providing you with the delivery status of the second pair of glasses. It appears that they were delivered on Jan. 11 according to USPS.
At GlassesUSA.com, we are committed to ensuring that our customers’ needs are being met. We know that you are disappointed with the level of service you received, and for that, we are very sorry.
We hope that you are enjoying your new glasses.
Yours truly,
GlassesUSA
I am pleased with my experience with glasses usa. There are a lot of different options and it is an easy process.
Dear Janusha,
We're glad that you found our site easy to use and enjoyed our great selection of affordable eyewear.
Thank you for taking the time to post a review. We appreciate it very much.
Enjoy your new glasses.
Yours truly,
GlassesUSA
I ordered two pairs of glasses a week or so apart. Both were slow to arrive, but the first pair did arrive within the stated timeline. The second pair are lost, maybe broken, failed quality test, the shipper ate them, who knows? This outfit is located in new york city but has a customer service center in india or pakistan that is absolutely no help in tracking my order. It is not their fault, they are given the same info as i am. they are just no help. Glassesusa needs to just fire them and save the money for themselves since this only makes the experience worse. I have been told that i might get them any day now, or not. So here i wait...
Dear Bill,
It appears that your second order was delivered to you according to USPS tracking. Once the order has left our facilities, we rely on the courier service for all additional details on the status of your shipment. However, if any delay, error, or incident occurs, we will do everything we can to resolve it and get your order to you as soon as possible.
We apologize for any inconvenience and hope you love your new glasses.
Yours truly,
GlassesUSA
I've gotten glasses from them a couple of times. They have great glasses, and pricing is very competitive. You can download your prescription which makes it handy. I'm in the process of ordering an additional pair now, and no problems. They keep me updated as they are processing and sending.
Dear Shirley,
We're thrilled to hear how much you enjoy your shopping experience on our site and delighted that you love our great selection of affordable eyewear.
Thank you for taking the time to post a review. We appreciate it very much.
Enjoy your new glasses.
Yours truly,
GlassesUSA
RX scan was easy. Pic upload was easy, and purchase was easy. Glasses were an awesome price. So far so good. Just hoping now that the glasses come and the scan was correct with the rx. Fingers crossed.
Dear Leah,
We're thrilled to hear that you used our Prescription App to scan your current glasses. It is a great feature just like our virtual try-on mirror that makes purchasing eyewear online much easier.
Enjoy your new glasses and thank you for choosing GlassesUSA.com
Yours truly,
GlassesUSA
Blaine was excellent and very patient. She was best customer service representative I have ever had. Great job and a terrific asset for Glasses USA
Dear Helen,
We're happy to hear that our service representative, Blaine, was very helpful. Our professional and knowledgeable customer service representatives are available 24/7 at 1 844 244-1186 or by live chat on our site.
Thank for taking the time to post a review. We appreciate it very much.
Enjoy your new glasses.
Yours truly,
GlassesUSA
I got the wrong prescription on the lenses that I've ordered, had to call twice
So they could send me a shipping label, so I could send the glasses back to them... and they still are waiting for the appropriate department to review my order? And have in mind that I had already send an e-mail to them with my Return Authorization Form days before I've called them!
From the business
GlassesUSA.com offers prescription glasses online at discount prices. Buy quality eyeglasses with a 365 days manufacturer? ۪s warranty, free lenses, and free shipping.
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- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Andrew,
We're thrilled to hear how much you enjoyed your shopping experience on our site and delighted that you loved our great selection of affordable eyewear.
Thank you for taking the time to post a review.
Enjoy your new glasses.
Yours truly,
GlassesUSA