GlassesUSA Reviews Summary
GlassesUSA has a rating of 2.7 stars from 3,817 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with GlassesUSA most frequently mention customer service, business days and tracking number. GlassesUSA ranks 12th among Eyeglasses sites.
Instant Feedback
I purchased prescription sunglasses. The description stated medium size, the frames were very large width. It would be helpful if measurement included total width of frames.
It was the second year I ordered the kids glasses from the GlassesUSA.com. Got the order fast, correct and the kids loved the style. It matched what they chose. Great experience overall.
Frames and lenses are good quality. I was surprised that Glasses USA is a good bit more expensive than Zenni for the same prescription but I do feel that I got a more quality product. Only dislike is that I ordered 2 different types of frames, both were medium size, but one pair is so big they slide off my face while the other fit perfectly.
Frames do not appear to be high quality in appearance. I expected different from the picture
The my final results the process took a while with delays and so did shipping.
The process is easy. If you think something is missing - keep going through the order process because it will likely be in a later step.
Nice glasses but I was surprised by how long it took to get them. It was over 3 weeks and almost a month. I had ordered from a competitor (company not owned by luxotica) and received them much faster.
Hi, love the look of my sunglasses - lenses are great however the arms or sides of the sunglasses are extremely bent. When the arms open all the way, they extend far more than the 90 degrees. Which makes them challenging to keep on my face. I bought these because I'm going to the Olympics and wanted blue sunnies - however, now I don't know what to do with them because they don't fit well. If I had gotten them at a local eye doc, they'd absolutely fix this issue.
Hi Heidi,
We’re sorry to hear that you are experiencing difficulties with your glasses. Our site does provide information about frame adjustments and it is available at the following link: https://support.glassesusa.com/hc/en-us/sections/7755643297300-How-to-adjust-your-frames
Meanwhile, it is very important to us that our customers love their new glasses. All orders come with our 14 Day return policy. If you are not satisfied with your glasses, simply return them for a refund, store credit or an exchange.
Our apologies for any inconvenience.
Yours truly,
GlassesUSA.com
I received my glasses in the right prescription and the right style. I have had them for over a week and I can see well from them. No vision or manufacturer errors
Ordered two pair of glasses. Took too long to deliver and i can't see clearly in either pair. Have returned the first pair and will return the second today.
Hi Jim,
We’re sorry to hear that you experienced difficulties with your glasses. Both pairs of glasses were produced as reading glasses as selected on the order form and according to the prescription that you had entered. Meanwhile, it is very important to us that our customers love their new glasses. All orders come with our 14 Day return policy. If you are not satisfied with your glasses, simply return them for a refund, store credit or an exchange.
If you require any assistance, our Customer Care Team is available 24/7 on Live Chat at GlassesUSA.com or by phone everyday from 7 am to midnight EST at 1-844-244-1186.
Additionally, you can check out our Help Center and get instant answers to the most common questions. https://support.glassesusa.com/hc/en-us
Our apologies for any inconvenience.
Yours truly,
GlassesUSA.com
My frames look good but the lenses are fantastic. Excellent quality! Choose wisely when you choose your lenses.
Was very simple, easy, and quick. This was my second order and both were very enjoyable. Thank you for being good at what you do and consistent.
I was skeptical getting glasses online, but it was very easy. Shipping wasnt any faster or slower than my normal place at around 2 weeks. Glasses fit perfectly and are what I ordered. Will be using glassesusa again.
Easy ordering. Nice glasses for the price paid. Order was slow coming.
Easy purchase is correct, however, the glasses I chose they stated were small meaning in diameter. They are not compared to the glasses I generally wear they're huge. But they're fine. I don't think I got the tinting or the extras I paid for. I have not addressed it with them yet, but I have a suggestion. How about putting a little note inside the glasses case that has checkmarks on the extra items that you got that were checked and double checked so we can be sure that we're getting what we paid for. My glasses don't seem to have any blue tinting. I don't know if they're scratch resistant any other things I paid for, when you pay for shipping that clock only runs after they received your order and your order is complete, but I think you still get the glasses pretty speedy.
Hi Tyler,
We have the Find My Size option to enter your frame measurements to see which overall size would be the best fit for you. We also have a Custom filtering option under Size that allows you to search based on the lens and temple/arm measurements.
Your glasses were produced with the the digital block filter and included the scratch resistanct coating. The order was produced according to your selections on the order form that was sent to you after placing the order. If you require any assistance, our Customer Care Team is available 24/7 on Live Chat at GlassesUSA.com or by phone everyday from 7 am to midnight EST at 1-844-244-1186.
Additionally, you can check out our Help Center and get instant answers to the most common questions. https://support.glassesusa.com/hc/en-us
Thank you for choosing GlassesUSA.com.
Yours truly,
GlassesUSA.com
Process took twice as long as expected. Called after 3 weeks only to be told would be another 10 days. They did upgrade delivery but USPS delivered to wrong address. Cannot verify glasses fit as now out of the country for a month. Don't think I will use them again
Hi Lelia,
We’re sorry to hear that you experienced difficulties with your glasses order. Your glasses were delivered by UPS and the tracking details are available at the following link: https://www.glassesusa.com/tracking/search/
Our apologies for any inconvenience and thank you for your patience.
Yours truly,
GlassesUSA.com
My view of things has improved and my visibility has increased as well due to my previous glasses being smaller.
If I could get the same frames, I would have bought two pairs, This is not a good review so you won't post it,
Hi Joseph,
We're sorry to hear that the frames you had ordered three years ago are no longer available. We are always updating our collection of frames to meet the needs of our customers. We do have a custom filtering option that allows you to search based on a variety of parameters including style, color and size.
It is very important to us that our customers love their new glasses. All orders come with our 14 Day return policy. If you are not satisfied with your glasses, simply return them for a refund, store credit or an exchange.
If you require any assistance, our Customer Care Team is available 24/7 on Live Chat at GlassesUSA.com or by phone everyday from 7 am to midnight EST at 1-844-244-1186.
Additionally, you can check out our Help Center and get instant answers to the most common questions. https://support.glassesusa.com/hc/en-us
Yours truly,
GlassesUSA.com
From the business
GlassesUSA.com offers prescription glasses online at discount prices. Buy quality eyeglasses with a 365 days manufacturer? ۪s warranty, free lenses, and free shipping.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Sherri,
We're sorry to hear that you experienced difficulties and thank you for bringing this issue to our attention. We are always looking for ways to improve our service and your feedback is an invaluable part of the process.
The measurements are listed with each frame. In addition, we have the Find My Size option to enter your frame measurements to see which overall size would be the best fit for you. We also have a Custom filtering option under Size that allows you to search based on the lens and temple/arm measurements.
Our apologies for any inconvenience.
Yours truly,
GlassesUSA.com