It was very easy to order. I did have a hard time reaching out to a representative. I messed up on my prescription and tried to contact a representative. I reached out through email, phone and chat but it was automotive. My glasses were fine. The look really good I was able to get 2 for the price of 1. I would defiantly order again. Just please make sure that you check your prescription before placing the order.
I ordered prescription sunglasses. One week after the order, I was contacted they were out of stock and for me to pick another frame. I was told that for the inconvenience they would expedite my order for free and that I would get a refund of the difference in price. Neither one happened, my order took 4 weeks to be delivered and I never received the price difference.
Had great selections, and the site was very easy to navigate and enter all my information in! I ordered and received exactly what I have been looking for at a much more affordable price than the storefront options. Will definitely shop here again!
I used the sizing guide to place this order for my daughter's glasses. They are incredibly big for her face and the arms stick out ridiculously far from the back of her head. The arms also rub her ears raw.
Hi Brit,
It is important to us that our customers love their new glasses. All orders come with our 14 Day return policy (30 days for progressive lenses). If you are not satisfied with your glasses, simply return them for a refund, store credit or an exchange.
You can reach our Customer Care team for assistance everyday from 7 am to midnight EST at 1-844-244-1186. You can also reach us 24/7 on Live Chat at GlassesUSA.com for any other inquiry. Additionally, you can check out our Help Center and get instant answers to the most common questions.
https://support.glassesusa.com/hc/en-us
Yours truly,
GlassesUSA.com
Ordered two pair of glasses. Took too long to deliver and i can't see clearly in either pair. Have returned the first pair and will return the second today.
Hi Jim,
We’re sorry to hear that you experienced difficulties with your glasses. Both pairs of glasses were produced as reading glasses as selected on the order form and according to the prescription that you had entered. Meanwhile, it is very important to us that our customers love their new glasses. All orders come with our 14 Day return policy. If you are not satisfied with your glasses, simply return them for a refund, store credit or an exchange.
If you require any assistance, our Customer Care Team is available 24/7 on Live Chat at GlassesUSA.com or by phone everyday from 7 am to midnight EST at 1-844-244-1186.
Additionally, you can check out our Help Center and get instant answers to the most common questions. https://support.glassesusa.com/hc/en-us
Our apologies for any inconvenience.
Yours truly,
GlassesUSA.com
One pair of glasses I received was huge. When putting them on they didn't even touch my head. The frame in front was fine but then the arms splayed out 3 plus inches. The fact that I ordered them, paid for them, and then was responsible for returning them and paying for shipping is ridiculous. Why do I get more work, when they sent me crap?
Hi Kim,
At GlassesUSA.com, we are committed to ensuring that our customers’ needs are being met. All orders come with our 14 Day return policy. If you are not satisfied with your glasses, simply return them for a refund, store credit or an exchange. A pre-paid return shipping label is provided when filling out the returns form.
Our Customer Care team for assistance everyday from 7 am to midnight EST at 1-844-244-1186. You can also reach us 24/7 on Live Chat at GlassesUSA.com for any other inquiry. Additionally, you can check out our Help Center and get instant answers to the most common questions.
https://support.glassesusa.com/hc/en-us
Our apologies for any inconvenience.
Yours truly,
GlassesUSA.com
Pretty easy process. Input all your prescription information In and they take care of rest. But for some reason this time I had problems with production of glasses and delays.
Hi Ronald,
We’re sorry to hear that you experienced difficulties with your glasses order and thank you for your feedback. Recently, we improved our self-service to make it easier for our customers to access it 24/7. You can reach our Customer Care team for assistance everyday from 7 am to midnight EST at 1-844-244-1186. You can also reach us 24/7 on Live Chat at GlassesUSA.com for any other inquiry. Additionally, you can check out our Help Center and get instant answers to the most common questions.
https://support.glassesusa.com/hc/en-us
Our apologies for any inconvenience but we're glad that you are enjoying your new glasses.
Yours truly,
GlassesUSA.com
Pretty easy process. Just to many glasses to choose from
I received the glasses and the frames were already worn and damaged the lenses that were taken out from my prescription were in a extra bag pitted and scratched I assume someone returned the glasses I received and they just swapped the lenses and sold to me as new not ok I paid for new glasses not repurposed glasses not pleased at all
Hi Sam,
We’re sorry to hear that you experienced difficulties with your glasses. Frames that have been returned are either disposed of or upcycled and donated to charity. Meanwhile, it is very important to us that our customers love their new glasses. All orders come with our 14 Day return policy. If you are not satisfied with your glasses, simply return them for a refund, store credit or an exchange.
Our apologies for any inconvenience.
Yours truly,
GlassesUSA.com
This is my 3rd pair of Ray Bans - I have different colored tints. This recent order I upgraded the frame to be more transulent and the frame is larger than the others, thus the sunglasses aren't suitable for anything active... I can't even golf while wearing them given how loose they are, but they work well driving.
Hi Alex,
We’re sorry to hear that you experienced difficulties with your glasses. We do offer a range of sizes with many of our frames. In addition, we have the Find My Size option to enter your frame measurements to see which overall size would be the best fit for you. We also have a Custom filtering option under Size that allows you to search based on the lens and temple/arm measurements.
Meanwhile, it is very important to us that our customers love their new glasses. All orders come with our 14 Day return policy. If you are not satisfied with your glasses, simply return them for a refund, store credit or an exchange.,
Our apologies for any inconvenience.
Yours truly,
GlassesUSA.com
Glasses came in, but had to follow up by chat since there is no human to speak with. Canceled a previous order due to an unexplained delay on Glassesusa part and did not receive explanation. Keep in mind, 14 days to cancel. If you have anxiety, pray.
Hi,
Thank you for your feedback. Recently, we improved our self-service to make it easier for our customers to access it 24/7. You can reach our Customer Care team for assistance everyday from 7 am to midnight EST at 1-844-244-1186. You can also reach us 24/7 on Live Chat at GlassesUSA.com for any other inquiry. Additionally, you can check out our Help Center and get instant answers to the most common questions.
https://support.glassesusa.com/hc/en-us
Thank you for choosing GlassesUSA.com and we hope that you are enjoying your new glasses.
Yours truly,
GlassesUSA.com
After finally receiving my order (which I paid express shipping for) after a full month, my sunglasses that I had ordered did not even come in with a prescription. And my other glasses were way off the prescription I had inputted (I had them checked). My experience was frustrating and I don't plan on ordering from this site again. $400+ down the drain.
Hi Kenzie,
We’re sorry to hear that you experienced difficulties with your glasses. The glasses were produced correctly according to the prescription that you had entered when placing the order. It appears that you had selected non-prescription lenses for the sunglasses and they were produced accordingly. Meanwhile, it is very important to us that our customers love their new glasses. All orders come with our 14 Day return policy. If you are not satisfied with your glasses, simply return them for a refund, store credit or an exchange.
Our Customer Care Team is available 24/7 on Live Chat at GlassesUSA.com or by phone everyday from 7 am to midnight EST at 1-844-244-1186.
Additionally, you can check out our Help Center and get instant answers to the most common questions. https://support.glassesusa.com/hc/en-us
Our apologies for any inconvenience.
Yours truly,
GlassesUSA.com
It is very difficult to get someone on the phone. So i was disappointed that i could not resolve my issue
Hi Fabrice,
We're sorry if you experienced any difficulties and thank you for your feedback. Recently, we improved our self-service to make it easier for our customers to access it 24/7. You can reach our Customer Care team for assistance everyday from 7 am to midnight EST at 1-844-244-1186. You can also reach us 24/7 on Live Chat at GlassesUSA.com for any other inquiry. Additionally, you can check out our Help Center and get instant answers to the most common questions.
https://support.glassesusa.com/hc/en-us
Our apologies for any inconvenience.
Yours truly,
GlassesUSA.com
The email advertisements and coupon offers gave me the impression that Glasses USA would save me considerable money compared to another popular website that I have used 4 times prior. I wear progressives, so that immediately brought the price up (that's understandable). Then adding scratch protection, lens options, warranty option revealed a price that was in the very same range. The glasses are fine, but the savings is not there.
Hi Neil,
We’re sorry to hear that you experienced difficulties with your glasses order. At GlassesUSA.com, we are committed to ensuring that our customers’ needs are being met. We know you are disappointed, and for that, we do apologize.
We sent you a separate email to discuss the coupon that you have used on the order. We see that we can still offer you the best coupon on your order so that you can save more money on your first order from us.
Thank you for your patience and we hope that you are enjoying your new glasses.
Yours truly,
GlassesUSA.com
Ordering was fine, but refunds/returns or talking to a human is a nightmare.
I ordered two smart glasses (their brand, Revel Tune), one arrived dead on arrival, the other one died after 4months. The chat button is a robot and not robust.
They have an email address on their site, I emailed that and got a response saying that the email isn't monitored, wtf.
Getting a response is super slow.
I just can't get a human. I tried calling once and couldn't get through to someone.
I paid for a 2 year warranty but after 4 months I tried to return and the website is saying I can't return which makes no sense.
I would NOT buy from them again based on the issues I'm having.
I really like the smart glasses but it sucks to pay soo much for them and they don't work and GlassesUsa has such sucky customer service.
Hi Christy,
We’re sorry to hear that you experienced difficulties with your glasses and Thank you for your feedback. Recently, we improved our self-service to make it easier for our customers to access it 24/7. You can reach our Customer Care team for assistance everyday from 7 am to midnight EST at 1-844-244-1186. You can also reach us 24/7 on Live Chat at GlassesUSA.com for any other inquiry. Additionally, you can check out our Help Center and get instant answers to the most common questions.
https://support.glassesusa.com/hc/en-us
Our Customer Care Team has sent you an update regarding the status of your orders. Our apologies for any inconvenience.
Yours truly,
GlassesUSA.com
Ordering is easy and I love the styles. I have ordered 5 pair over the last 3 years. What I have learned is the craftsmanship is uneven. The sunglasses I ordered most recently were excellent. They also were the most expensive due to the type of lenses, etc. That was fine, they were worth it. Other pairs I have ordered always come with loose arms -- even if it is the same frame. They fall apart - the little glass fixing kit was pretty useless. It is honestly too much work to be sending glasses back and forth so the glasses that break end up in the trash -- those are less expensive. It would be great if the quality in the same frames was consistent. A 100.00 pair is much less "sturdy" than the 200.00 pair.
Hi Jennie,
It is important to us that our customers love their new glasses. All orders come with our 14 Day return policy (30 days for progressive lenses). If you are not satisfied with your glasses, simply return them for a refund, store credit or an exchange.
Thank you for bringing this issue to our attention. We are always looking for ways to improve our service and your feedback is an invaluable part of the process.
Yours truly,
GlassesUSA.com
Now that I finally have the style, right fit, pinned down! Excellent!
I ordered these Ray-Bans to replace ones I lost. So I know what to expect from Ray-Ban, they are exceptional quality, best optics of any glasses ever. What I got were genuine Ray-Ban frames with horrible, cheap, off market lenses. Vision clarity is POOR, polarization is almost zero, you can literally see the distortion in these lenses, and no wonder, they are NOT genuine Ray-Ban lenses! No Ray-Ban logo on them anywhere. Nothing on their website says they use cheap knockoff lenses. Very misleading!
I was able to return them for refund but that in itself was a chore. Customer service is non-existent. Don't bother calling, waste of time listening to recorded messages that send you right back to the website. Horrible experience.
Hi Chuck,
We're sorry to hear that your glasses did not meet your expectations. We are an authorized reseller of Ray-Ban eyewear and produce the prescription lenses.
Recently, we improved our self-service to make it easier for our customers to access it 24/7. You can reach our Customer Care team for assistance everyday from 7 am to midnight EST at 1-844-244-1186. You can also reach us 24/7 on Live Chat at GlassesUSA.com for any other inquiry. Additionally, you can check out our Help Center and get instant answers to the most common questions.
https://support.glassesusa.com/hc/en-us
Our apologies for any inconvenience.
Yours truly,
GlassesUSA.com
Already did 4 orders, to give the try, First order was process and ship quickly, but the last 3 i waited 16 days for the order to get to my house. And most of the other orders take around 7 to 10 days.
Hi Ramon,
We’re sorry that our production and shipping timeline did not meet your expectations. Production and shipping times vary depending on your prescription and the nature of your order, as well as which shipping method you choose.
As stated on our site and at the time of purchase, our typical production time is as follows:
Single vision (general use/near vision): approximately 2-4 business days
Multifocal / bifocal / tinted lenses / polycarbonate lenses: approximately 6 business days
Shipping can take between 5-10 business days, depending on the Courier:
Standard (free): up to 7-10 business days
Expedited (additional fee): up to 5-7 business days
Express (additional fee): up to 3-5 business days
Our apologies for any inconvenience and we hope that you are enjoying your new glasses.
Yours truly,
GlassesUSA.com
It was the second year I ordered the kids glasses from the GlassesUSA.com. Got the order fast, correct and the kids loved the style. It matched what they chose. Great experience overall.
I received my glasses in the right prescription and the right style. I have had them for over a week and I can see well from them. No vision or manufacturer errors
I ordered the Revel Dwayne Silver Titanium glasses. Fit is perfect for me! Have not once had any issues with these glasses - perfect right out of the box. Crystal clear vision, lenses clean very easy (I have all the treatments available from you) and rain drops glide ride off. Love the Transitions. So very pleased!
Overview
GlassesUSA has a rating of 2.8 stars from 3,827 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with GlassesUSA most frequently mention customer service, business days and tracking number. GlassesUSA ranks 9th among Eyeglasses sites.
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- New York, NY, United States
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Business History
The company primarily focuses on North America, but also accepts orders from 92 countries.
Around 40,000 unique visitors visit the website daily.
In 2015, GlassesUSA raised a $12.5 Million growth round led by the Viola Private Equity fund.
Company Representative
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi,
We’re sorry to hear that you experienced difficulties with your glasses order. The new frame that you had selected to replace the original frame was more expensive. Your order was sent by expedited shipping. Once the order has left our facilities, we rely on the courier service for all additional details on the status of your shipment. However, if any delay, error, or incident occurs, we will do everything we can to resolve it and get your order to you as soon as possible.
Our apologies for any inconvenience and we hope that you are enjoying your new glasses.
Yours truly,
GlassesUSA.com