GlassesUSA Reviews Summary
GlassesUSA has a rating of 2.7 stars from 3,817 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with GlassesUSA most frequently mention customer service, business days and tracking number. GlassesUSA ranks 12th among Eyeglasses sites.
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The glasses shipped on time, and fit perfectly! Feel comfortable, and would recommend to anyone looking for round frames.
The sunglasses I received are bent/crooked. The ordering process was simple and effective, but product quality is below expectations.
Found the glasses I've been wearing for years but needed a prescription pair. The glasses were a much better price on here than on the sunglasses company's website. Will definitely be using y'all for future prescription purchases
Email response is way too slow & no live person follow up.
Also frame sizes are small medium large. You will need to go to a brick & morter vision center to get the correct size frame.
It was good and easy to create and manage online. The glasses are a little small but now I know how to work the website a little better to order better fitting glasses next time.
I love the customer service, they were very helpful and the glasses are great! Such great quality and came in such a cute packaging! Totally recommend!
After several weeks, a special coating on sunglasses purchased from GlassesUSA failing. I contacted this company online and was asked to send a photo. Within a day or three, I was informed a new pair was in process at no charge. They arrived yesterday and I am a satisfied customer. An additional pair of clear prescription eye ware ordered at the same time. The process was easy, uploading a prescription, and the product as advertised.
I have received so many compliments on these new glasses. They fit very well and looks great on me. They came very quickly as well. I told them where they could get great glasses from.
You never know how things are going to work out the first time you deal with a new company. I sent my prescription right after I placed my order, yet it took several days before you acknowledged you got it. Now we are two plus months down the road, and I have realized that I think the best focal point is not directly in line with my eye. I think it is a little high and toward my nose. I have tried to contact the company about this but got an email back saying something to the point of this email is not monitored. Now maybe someone will read this and reach out to me. Otherwise I guess I will go somewhere else the next time I need eyeglasses.
My prescription was wrong and improperly centered. I cannot use the glasses but did not return them within the 14 day return window.
Hi Kate,
We’re sorry to hear that you experienced difficulties with your glasses. The lenses were produced according to the prescription and pupillary distance measurement entered when you had placed the order. Meanwhile, it is very important to us that our customers love their new glasses. All orders come with our 14 Day return policy. If you are not satisfied with your glasses, simply return them for a refund, store credit or an exchange.
Our Customer Care Team has sent you an update regarding the status of your order. Our apologies for any inconvenience.
Yours truly,
GlassesUSA.com
Good :) Good :) Good :) Good :) Good :) Good :) Good :) Good :) Good :) Good :) Good :) Good :)
Great quality and cost. Customer service was helpful. I will buy from here again.
I had both a positive and negative experience with this order. There was miscommunication between the optometrist and myself leading to frustrations that were exacerbated by the lack of an adequate explanation as to what issues existed with GlassesUSA. Anyway, the explanation eventually came and I was able to get the matter resolved.
The selection is great, easy to upload/fill in form for perscription and the glasses I received are very solid/sturdy and stylish. Very happy!
Glasses are great, but it took way longer tva. Expected to get my glasses. My husband has ordered from you for heat, and it always took less than a week.
Hi Mindy,
We’re sorry if our production and shipping timeline did not meet your expectations. Production and shipping times vary depending on your prescription and the nature of your order, as well as which shipping method you choose.
As stated on our site and at the time of purchase, our typical production time is as follows:
Single vision (general use/near vision): approximately 2-4 business days
Multifocal / bifocal / tinted lenses / polycarbonate lenses: approximately 6 business days
Shipping can take between 5-10 business days, depending on the Courier:
Standard (free): up to 7-10 business days
Expedited (additional fee): up to 5-7 business days
Express (additional fee): up to 3-5 business days
According to the tracking details, your glasses were delivered on July 11 and within the timeline. Our apologies for any inconvenience and we hope that you are enjoying your new glasses.
Yours truly,
GlassesUSA.com
Love my glasses, they are comfortable, light and the ex is perfect! I will purchase my next pair through Glasses USA!
Got some great glasses at a good price & was able to use my insurance online. Probably thee best pair I have ever owned.
I had to return my glasses as they broke the day I received them. I did get a store credit and ordered another pair just waiting on those hopefully they come soon
From the business
GlassesUSA.com offers prescription glasses online at discount prices. Buy quality eyeglasses with a 365 days manufacturer? ۪s warranty, free lenses, and free shipping.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Marie,
We’re sorry to hear that you experienced difficulties with your glasses. It is very important to us that our customers love their new glasses. All orders come with our 14 Day return policy. If you are not satisfied with your glasses, simply return them for a refund, store credit or an exchange.
If you require any assistance, our Customer Care Team is available 24/7 on Live Chat at GlassesUSA.com or by phone everyday from 7 am to midnight EST at 1-844-244-1186.
Additionally, you can check out our Help Center and get instant answers to the most common questions. https://support.glassesusa.com/hc/en-us
Our apologies for any inconvenience.
Yours truly,
GlassesUSA.com