• Glamzelle

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Overview

Glamzelle has a rating of 2.28 stars from 68 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Glamzelle most frequently mention credit card, phone number, and bathing suit problems. Glamzelle ranks 1444th among Women's Clothing sites.

  • Service
    11
  • Value
    11
  • Shipping
    11
  • Quality
    11

What reviewers want you to know

Positive highlights

  • Their customer service is super friendly and their live chat is just awesome-

Critical highlights

  • If anyone is reading this, DO NOT ORDER from this company.
  • They offer no customer phone number and they don't ship the product.
How would you rate Glamzelle?
Top Positive Review

“Superb Shipping Service!”

Heather H.
4/24/15

I am pretty wary about shopping online, but I decided to try out this site, because I really liked some of the glam products. Needless to say, not only did I get my purchases earlier than I expected, but the whole process was easy, and the quality of the products were much better than you would expect for such affordable prices. I certainly plan to shop there again when my birthday rolls around!

Top Critical Review

“No item received!”

Amber T.
7/11/17

They took money but I didn't receive anything! Scam company I will be reporting. Dope bathing suit. Sooo mad

Reviews (68)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (10) not order (6) phone number (7) credit card (7) bathing suit (4) company (24) order status (3)
Thumbnail of user ambert34
1 review
1 helpful vote
July 11th, 2017

They took money but I didn't receive anything! Scam company I will be reporting. Dope bathing suit. Sooo mad

Thumbnail of user pams51
1 review
1 helpful vote
April 14th, 2016

Ordered January 26, arrived in mid April, from Canada. Extremely busy, but well within the 30 day normal return policy, looked into returning it. You have to return within 7 days. They don't give refunds. They charge a 10% restocking fee. You have to call for permission to return first, and you know they won't answer their phone. I thought the days were over where I had to check all reviews of a company before I ordered apparel. Back to brick & mortar stores I go...

Thumbnail of user rhondag29
1 review
1 helpful vote
August 13th, 2016

I ordered sweaters from this site thinking it was a reputable company in the U S. It is not! I failed to do my homework and read customer reviews first. I was charged for the products but have not received anything, was also charged for shipping when the site advertised free shipping over 125.00. I have emailed numerous times without any response. Absolutely no other way to try to contact them. Please, stay away from Glamzele! This so called on line boutique is a complete scam!

Thumbnail of user elinab2
1 review
0 helpful votes
October 10th, 2016

This company is a scam. I ordered a romper in April and to this day (6 months later) have not received it. I emailed the company on multiple occasions with no response, of course. I contacted my bank and after they investigated for 30 days, they sent me a letter that this company is indeed a scam and refunded my money for me. Wish I read reviews before ordering anything. Lesson learned: research any online company that I wish to purchase from before even browsing their site. DO NOT order from here.

Service
Value
Shipping
Returns
Quality
Thumbnail of user nadias20
1 review
0 helpful votes
December 31st, 2016

I never got my item ( Modern Minx" Long Tie Waist Grey Wool Coat - S / Grey for $99.00) and they never responded to my emails nor was there a contact number.
SCAM company

Thumbnail of user hrha
2 reviews
3 helpful votes
April 25th, 2015

So, I saw the reviews, both good and bad, and still decided to try them out. I really like the Absolut phone cover so I ordered one. The shipping is a little longer than average, which makes me think there is a drop ship issue, but I DID get my item, and it was as durable as any cover you buy from the apple shop, If you have the time to wait, then this is a great shop, if not, then perhaps you should walk to your local store instead of ordering anything online

Thumbnail of user rachaels20
1 review
0 helpful votes
September 28th, 2016

Everything about this company is a scam. I orderd a suit from them ( well tried) not only did they charge me for the wrong one... They never even sent it! I tried to find a email a phone number. Anything to try to speak to someone about the mix up and couldn't find one contact. After 2 months I get an email saying they are sending me to collections! I never even relieved the item! By far worst company on the Internet! Complete trash! Do not use "! Do not use!

Thumbnail of user robynw19
1 review
0 helpful votes
January 8th, 2017

Never received my item. Checked my bank account and although they charged me for the item and cost of shipping, I saw another transaction with their name on it of -0.73 from a foreign ATM. Luckily I was able to report it. FYI, their website is down.

Thumbnail of user michelec17
3 reviews
5 helpful votes
April 26th, 2015

I like the products they offer, but I am rather unhappy with the overall customer service. The clothes I ordered aone, are okay, even though they took a pretty long time to arrive. When I called, or tried to call rather, It was difficult to get ahold of anyone, but in the end everything was managed to my satisfaction.

Service
Value
Shipping
Quality
Thumbnail of user melissan15
1 review
9 helpful votes
March 14th, 2015

Glamzelle.com charges you immediately, NEVER sends any product, will not send a tracking number because there is no package to track, makes it impossible for you to reach them, and will not respond to any email request (there is no other way to get a hold of them) - just an all out scam.
DO NOT waste your time and energies on trying to recover your money from these crooks! Just awful.

Thumbnail of user eleanors1
1 review
5 helpful votes
September 7th, 2014

Shipping took longer than their marked time (7-20 business days), mine took 23 business days. So with weekends it took over a month and a half to ship only one item. Not really impressed...

Thumbnail of user victoriaz5
1 review
2 helpful votes
September 21st, 2015

Coat came in wrong colour and was too small; came from China so the sizes run small. Shirt was nothing like the picture and looked like it cost no more than $3 rather than $40 US. Complete waste of time and money. No response from customer service at all. Will try to dispute charge through my credit card company.

Thumbnail of user georgej56
1 review
0 helpful votes
June 24th, 2016

Totally no way of getting a response about your stuff. Stay clear I also wished I read the reviews before I bought... and never received anything.

Tip for consumers:
This site is a sham

Service
Thumbnail of user erics152
1 review
2 helpful votes
April 7th, 2016

I ordered a bathing suit for my wife from Glamzelle over two months ago. They charged my credit card immediately and I still haven't received the suit, despite emailing them ten times for an update... with no response. Any advice?

Thumbnail of user morsheh
1 review
1 helpful vote
April 27th, 2015

The selection is pretty diverse, which I like, however the shipping is a bit long, even though it does come eventually. The quality of the items was good, but dealing with customer service was a bit difficult.

Service
Value
Shipping
Quality
Thumbnail of user meganb22
1 review
6 helpful votes
November 26th, 2014

100% scam website. Do not buy from here. (I'd already submitted a review but it appears to have been deleted?)

Took over a month, minimal communication, and received the wrong item. After arguing that they should send me what I paid for, they agreed to refund the postage cost so that I could return the incorrect item - but was never given and they have stopped responding to any emails.

Very difficult to track company, impossible to find any contact details for them.

Absolute scam. Avoid at all costs.

Thumbnail of user marcyv
1 review
2 helpful votes
February 22nd, 2016

I ordered from this company BEFORE i checked out the reviews about this site. TOO LATE. I ordered shoes on January 13th and it is now Feb. 22nd and they have not arrived. Of course they already charged my CC. I keep sending emails without response. Next time I will check out the reviews of any new site I shop at. (Doubt I will be trying any new ones after this though)

Thumbnail of user amberg22
1 review
1 helpful vote
July 2nd, 2015

I purchased a shirt from Glamzelle and after waiting 2 weeks with the order status stating it was still "processing" I decided to google the reviews for this website. There were several mixed reviews but I didn't worry since a lot of them had received their items. It's been a month already, I have tried contacting Glamzelle several times and I still haven't heard anything about my refund. It's very frustrating and I really hope people don't fall for this website. Save your money and keep your sanity, don't buy anything from this website!

Thumbnail of user johannat2
1 review
8 helpful votes
March 24th, 2015

Glamzelle is the worse internetstore ever. I really wonder who is writing all these excellent reviews?!? They offer no customer phone number and they don't ship the product. I think it's a serious scam! DO NOT ORDER from them.

Thumbnail of user karyns
1 review
6 helpful votes
March 10th, 2015

I ordered a dress for a wedding and now, TWO months later I still do not have the dress. The wedding came and went. Still no dress. The company does not respond to emails and that is the only way to contact them. I've never dealt with such a pitiful company before. Do not shop here. They will charge your credit card immediately but don't send the product.

Thumbnail of user sarar49
1 review
1 helpful vote
June 22nd, 2016

I wish I would have read the reviews on this company before I actually purchased something! Don't buy anything from this site. This is a message I sent to them. Total scam!

To whom it concerns:

I sent a request for information regarding my order last week and have yet to a get response back. I submitted, and paid for, an order on May 17th for standard delivery and have NEVER received so much as ONE update for my order since the day it was placed. I have checked the order status weekly via your website and there remains no updates.

My items were supposed to ship between 7-25 business days from my order per the "standard delivery" of your company. My items at the LATEST should have shipped yesterday, June 21. However, still, no updates to my order whatsoever, and clearly they have not been shipped.

I am putting this correspondence on Yelp, and any other review platform, as a negative review and as evidence of your sales and shipping under false pretenses and horrible customer service (evidenced by the only means of communicating with your company being via email.)

I would appreciate your doing your part as a "business" to advise me, your customer, as to what the status of my order is, and when it will be shipped and arriving into my possession.

Thumbnail of user amandaw53
1 review
5 helpful votes
April 21st, 2015

There is no possible way a company can be delivering the worst customer experiences to 1/2 of their customers and amazing service to the rest.

The only thing I can assume is that the company is writing their own reviews to boost their reputation.

I should add that once I finally got in touch with them, which only occurred once I contacted my bank to have the payment reversed, the product finally arrived over a month later and then they threatened to take "action" against me for mail fraud.

So, basically, they'll do whatever they want with your money and product, then once you finally start to rectify the problem, they turn it around on you. Seriously, do not buy from this company.

Thumbnail of user chalieo
1 review
1 helpful vote
June 27th, 2015

I spent $180 on two dresses and two swimsuits. Needless to say, my order NEVER came. It's been over a month. I have tried to contact the company. I have sent 5 spaced out emails and not one of them have been returned. There is no contact number to call anyone either. After checkout, I looked at my card statement and had been charged slightly more than what was on the final receipt at checkout as well. Whatever you do, DO NOT ORDER FROM THIS WEBSITE. It makes me sick to know that I just handed someone >$180 for a scam and a package that will never arrive.

Thumbnail of user veronicaa11
2 reviews
12 helpful votes
April 24th, 2015

Yes, its that time of the year, and like everyone else, I was looking for some stylish boho beach wear without the designer price. After a bit of searching, I ran across glamzelle, and though I am jealous of that super skinny model on the front page, I am equally happy about the Boho Lost adventure dress I just got in the mail today :). Pretty quick shipping, and that is saying a lot considering UPS always looses my packages. Since the price was lower than most other shops, I was not expecting much, but after trying it on, I can pretty much say that the quality is good, and I expect to wear the dress much longer than one season :).

Thumbnail of user stephaniea36
1 review
0 helpful votes

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About the business

GLAMZELLE is a global online destination for fashion-forward, chic and edgy girls across the world. We focus on providing customers with unique shopping experi

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