Getaroom Reviews Summary
Getaroom has a rating of 3.4 stars from 6,370 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Getaroom most frequently mention good price, full refund and easy process. Getaroom ranks 7th among Hotels sites.
Fast and easy
Easy and great pricing!
Hi Randi,
Thank you for the great feedback on your booking experience. We appreciate it. So glad we could save you money!
Sincerely,
Getaroom
Easy
Shirley,
Thank you for the great feedback on your booking experience. We appreciate it!
Sincerely,
Getaroom
You have charged my card the entire purchase and I havent even finished reservation
Carla, We do apologize for this experience. A Customer Service Resolutions Specialist will review your case and reach out to you. Our goal with your Sitejabber review is to promptly work for your satisfaction resulting in your improving the star rating. Thank you. Getaroom.
Pretty easy to book hopefully room will be just as nice as it looks on the internet
Very easy to understand.
Very fair
I as a South African wil get reduced rate
Goolam,
Thank you for the great feedback. We appreciate it!
Sincerely,
Getaroom
No option for choice of room. Awkward getting to the end.
No option for choice of room. Awkward getting to the end.
Great price. Site was easy to navigate and responsive.
Hi Judy,
Thank you for your feedback, we appreciate it!
Regards,
Getaroom
This site was super easy to work with! It gave us tons of options for last minute choices and showed us the best room for the best price. Super convenient site.
Alexander,
Thank you for your feedback, we appreciate it. So glad we could save you money!
Regards,
Getaroom
Quick and easy to understand and finalize reservation.
Matthew,
Thank you for the great feedback, we appreciate it!
Regards,
Getaroom
Best price. However, I need to book two rooms and do not see that as an option. I am just going to go through the process 2 times
Mindell,
Thank you for the great feedback, we appreciate it!
Regards,
Getaroom
Do not book a hotel room through this site! They lead you to believe they are the hotel, and they are not! They charge you a "taxes recovery and services fee" that is not disclosed up front. They also do not disclose that the reservation is non refundable. I was charged $360 for a stay that was supposed to be $234.
Hi Julie,
On behalf of the entire Customer Service Department with Getaroom, we thank you for the service opportunity. Our records indicate a refund has been processed and sent to your financial institution. We do take our customers' reviews very seriously and we thank you in advance for re-rating your customer service experience on the Sitejabber site to reflect your satisfaction with the positive resolution.
Sincerely,
Getaroom
I would give zero stars if possible! NEVER book with this company! They will rip you off with fees. They charge 46% more than the price offered! They don't provide a refund, whereas the hotel I booked from does provide a full refund within 24 hours. I accidentally booked with getaroom.com because it was on the website of the hotel and I clicked on the wrong thing. Expedia offered the room for $10 cheaper than getaroom.com, and getaroom.com states if you find a room cheaper they will give you a refund or at least refund you the difference. They do not! This website is a scam! Beware! NEVER BOOK THROUGH THIS WEBSITE!
Very easy to book and get confirmed. I had booked a reservation on the actual hotel site but this came in a hundred dollars cheaper for the week. Almost$17a night less expensive
Thank you for the great feedback! So glad we could save you money!
Regards,
Getaroom
It didn't tell me I had to pay the full amount upon booking right now
Very easy to use site. Also rates were cheaper than booking direct.
Hi Debbie,
Thank you for the feedback, we appreciate it! So glad we could save you money.
Regards,
Getaroom
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Eric,
Thank you for the great feedback and the service opportunity. We appreciate it!
Sincerely,
Getaroom