GetaroomReviews 6,370

Back in January I made a reservation for Vegas as I'm going to the Las Vegas Spring Market. I don't like to make reservations at hotels through third-party sites anymore. When you're traveling and you need to make changes or you're at the hotel and want to make changes, you can't do it directly through the hotel. You have to contact the third party, which, in some instances (depending on who your third party is), that can be quite daunting. It's just so much easier dealing directly with the hotel. In any event, this third part (GETAROOM.COM) made the site I was booking through look like it was actually the hotel, which is really quite underhanded. So today we decided to change our room from a king to two queens, since my husband decided not to go and my daughter (my business partner), decided she would go. So me, thinking I had a reservation directly with the hotel, called to change the room. Lo and behold, the hotel told me my reservation was through a third party. I'm certain my blood pressure when up a few points. They were gracious, and even though there were double queens available, they could not help me and directed me to find who I had booked through to make the change. So I found my original email, which did look like a reservation directly from the hotel, and called that number. At least they answered, but they would not make the change. This is why you should always find the best price online and go to the hotel directly. Show them the price and typically they will match it. I wish these sites could not be so fraudulent in making you think you're dealing directly with the hotel. At least the good, legit one's are upfront about who they are.

Website says they follow hotels cancellation policy but then they tell you its non refundable. Room was supposed to be $75 a night for two nights. $150, right? They charged me over $350 dollars! $115 dollars a night for "taxes and fees". These people are crooks!

I had an incredible booking experience. The website was very easy to navigate and everything went well. I got a great deal, had a smooth booking experience, and enjoyed my stay. I will definitely use Getaroom to book my travel accommodations in the future!

Very pleased with the response, was instantaneous. Rates even cheaper than actual Hotel website, which is an absolute bargain.

I made a reservation ONLY TO FIND OUT this company kept my money but never made my reservation! Scam!

In February, I booked a room online with Getaroom.com (the website did not indicate whose site I was on at time of booking). I was given a rate of $87.17. I was never sent a receipt but did receive a confirmation number.
When I checked out of the Hotel (Holiday inn Express) I was asked if I would like a receipt and I said yes.
My receipt indicated I was charged $84.55 (74.10 +6.74 + 3.71/room plus taxes).
When I received my credit card statement I was charged $125.12.
I called Getaroom to inquire why the huge difference in amounts and I was told the difference was there fee $37.00 + additional fees and taxes which they pay to the Hotel and that was the reason they charged $125.12.
The difference between what the Holiday Inn Express charged and what Getaroom charged me is $40.57; this is a 50% mark up.
I am a 62 year old Paraprofessional Educator, I have booked rooms using other creditable sites such as Expedia and Travelocity and never experienced such a ripoff!
Getaroom... Never again!

In February, I booked a room online with Getaroom.com (the website did not indicate whose site I was on). I was given a rate of $87.17. When I checked out of the Hotel my receipt indicated I was charged $84.55. When I received my credit card statement I was charged $125.12.
I called Getaroom to inquire why the huge difference in amounts and I was told the $37.00 + additional fees and taxes was to cover what they had to pay to the Hotel and that was the reason they charged $125.12. The difference between what the Hotel charged and what Getaroom charged me is $40.57; this is a 50% mark up.
What a ripoff!
Never again

It was suppose to be 2 beds for mu child and it didnt get the right information waited on the phone.