GetaroomReviews 6,370

I am satisfied that the customer resolution center was able to understand customer's needs. Although you cannot receive a detailed breakdown of the additional charges, there are work arounds for this.

They have been fairly responsive and resolved any issues you have fairly quickly and professionally.

My advice will be to always check the entire page prior to ordering to ensure that you view the total price (on phone, it is after the checkout) so that you are prepared to expense report this if you would for an organization or if you want to see the total value with taxes and other costs.

I consulted Michael Aucoin a friend who is works for Getaroom and he helped me, I booked on line easy easy.

Quick process to secure a room. Lots of options and the beat prices I could find!

I sure can't through anyone at customer service to get real help. I ultimately gave up and cancelled. I'm not sure this was the best thing to do but I'm voting with my dollars.

I booked a trip for what is probably my parents' last trip in their life to see Vegas and the Grand Canyon. Getaroom is ruining the entire trip. My mom is slipping with dementia and my dad is not able to travel. I am making arrangements to travel with them.

So I booked this room through the Bellagio's website and signed onto an account for MyRoom; apparently they work with GetARoom. I called for the reservation. I had a decent initial experience- they were helpful and surprisingly inexpensive. Since then, I have been getting spammed from Get A Room, My Room and a whole bunch of other services for our upcoming trip next week.

Last night, I received a suspicious email which I thought was spam. I responded "I don't know what this is but cancel this email" and the room was cancelled. I called immediately upon getting an email today. The first rep tells me I said the word "cancel," there for I cancelled the room for next week and they are now requiring me to rebook my trip next week at today's prices and I may not be able to get the rooms I wanted. She told me what she would document the call; she did not document anything I said. Get A Room promises me I'll get a call back from a supervisor in 1-2 hours. 5 hours later my phone doesn't ring and then I immediately find a voicemail to schedule an appointment with the supervisor, whose name I could not hear and whose phone number was never left. I was told "appointment" somewhere in there.

I called back and was told I cannot be helped without my dad being present. I am over the top frustrated with people who cannot help me because of their lack of willingness to do so. There is no room for compassion or circumstances. THey are drawing a firm line in the sand while spamming me emails.

So I say TOO BAD YOU DON'T get my money. I'm going elsewhere. I hope others find this helpful and I hope GET A ROOM improves their customer service.

I made reservation 2 weeks in advance. Which they lost and double book another person. I paid extra on the front desk to get another reservation. Now they refused to refund and running me in circles and having me wait for 4 hrs. This is absolutely unacceptable.

Very easy to navigate and helpful and it takes you to the cheapest rate

I book an room the end March and decided to change my date but they said I will lose my money if I change the date. I spoke to 4 people and they all talk to Erica at the Embassy Suite in Rosemont and she agreed with them on the policy this company and is a fraud

They lie about taxes when it's just extra fees they lie about cancellation policy saying they have to call hotel to give it then don't and say hotel doesn't allow.