GetaroomReviews 6,370

Update: After many hours, things are successfully resolved. My original issue is listed below my update. After contacting the hotel I wanted to book, they told me what I would need to do to get a refund from GetARoom. I contacted GetARoom and after doing what the hotel manager told me to do, I was able to get a full refund. I still needed a room so I called the hotel directly and booked with them. The total bill when dealing directly with them was a little over 900.00 for a three night stay Friday -Saturday vs over 1,800.00 for a 4 night stay Friday -Tuesday with GetARoom. I am thankful for my refund, but carefully check your options to see if you get any added perks or something special if you book with GetARoom because the cost is much higher.

Originally Concern: I booked a room for a high school golf team and the tournament dates changed. Get a Room would not work with me to make any changes without charging over 500.00 in penalties. My room stay ended up being over 1800, 00 for ONE ROOM when if I booked directly with Holiday Inn it would have been less than 1200, 00 for 4 nights.

I had to book twice through them. The first time I was not charged any extra fees, as it said I would be responsible for them at the hotel. The next day they cancelled my reservation as " they did not have the rooms available, as it was at capacity." When I called later that day the miraculously had extra rooms. I was charged an extra $500 for fees, saying they would take care of the cleaning fees and such. Fast forward to checking out at the hotel. I was charged those fees again. The hotel stated they were not not informed and I need to take it up with the booking agent. I called and was told there is nothing they can do and they took care of the fees they took care of. Essentially being double charge, with no one taking responsibility. I would find a better booking agent and stick with them!

My money was refunded in full.

BOOKED A ROOM IN BOSTON AND AFTER SUPPLYING MY CC INFO THERE WAS A NEW CHARGE ADDED FOR $93 FOR THE FOLLOWING:
What are Tax Recovery Charges & Service Fees?
This charge includes the estimated amount we pay the hotel for occupancy related taxes owed by the hotel and any amounts charged to us for resort fees, cleaning fees, and other fees. The balance of the charge is a fee we, the hotel supplier and/or the website you booked on, retain as part of the compensation for our and/or their services which varies based on factors such as location, the amount, and how you booked.
Check-In Instructions
Due to COVID-19 it is recommended that you review the local health and safety ordinances before you travel. As requirements and restrictions continue to change your travel may be impacted, as well as your ability to check-in to your reserved accommodation. Please consider checking the Hilton global website or contacting the hotel directly prior to arrival for the most up-to-date information.
Booking Ref. Number
*******903
IMMEDIATELY CALLED TO CANCEL SINCE THIS WAS FRAUDULENT AND WAS TOLD IT WAS NOT REFUNDABLE. EVEN WHEN I CALLED WITHIN 5 MINUTES! HORRIBLE CUSTOMER SERVICE
R*******026

This is a total scam. They trick you into booking a hotel room thru them and then charge outrageous fees for nothing. SCAM

It went smooth and quickly. I would definitely use them again to book a hotel in the future.

Good fast service and nice people clean room nice location could be better on towels but nice over all

Hesitated at first because it reminded me of snap travel and they totally screwed me over with a reservation that was made by mistake and didn't want to give my money back even though EVERY other party was on board with the refund. Horrible experience, terrible customer service and greedy little armpit of a company, so yeah Hesitated for sure.

It was very Fast and really cheap I do recommend..