Getaroom Reviews Summary
Getaroom has a rating of 3.4 stars from 6,370 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Getaroom most frequently mention good price, full refund and easy process. Getaroom ranks 7th among Hotels sites.
It could be cleaner and parking should be free. Decent and convenient
Porshia, Thank you for the feedback and the service opportunity. We appreciate it!
Sincerely,
Getaroom
Easy affordable free cancellation with good notice affordable prices
Esther,
Thank you for the great feedback. We appreciate it!
Sincerely,
Getaroom
Excellent it was very easy to use getaroom
And we found what we were looking for
Brendan,
Thank you for the great feedback and the service opportunity. We appreciate it!
Sincerely,
Getaroom
Good so far. Needed a deal on a room in Chicago for a wedding - Getaroom.com was cheaper than the rates the wedding party had negotiated.
Josh,
Thank you for the great feedback and the service opportunity. We appreciate it!
Sincerely,
Getaroom
Slightly confused on what all is included in this booking.
Hi Heather,
We apologize for the confusion. If you need further assistance, please contact customercare@getaroom.com. Thank you.
Regards,
Getaroom
Thank you guys i was so easy on my computer and fast
Richard,
Thank you for the great feedback. We appreciate it!
Sincerely,
Getaroom
Didn't do much just searched the hotel and you had the lowest cost.
I was trying to book a room through the hotel I wanted to stay, they have a misleading site that makes you think that's what you're doing. They screwed up my request so I called (that's when I found out it was them and not the hotels I I canceled my reservation, they said my refund would be up to the hotel but if I book with them I should be refunded in full. Well they said the hotel didn't agree to the refund the afternoon of my check out, that's crap because when I checked in they had never canceled my reservation, the hotel did when I checked in! Be cautious and don't use this site! I will always call first from now on, I've learned my lesson having to pay double for a room
Helen, Great news-Your refund has been set up! An email has been sent to you directly detailing this information. We do take all of our customers' reviews very seriously and would appreciate it if you would either update your negative comments/star rating on Sitejabber with your positive resolution or remove them. On behalf of the entire Customer Service Department with Getaroom.com, we thank you for the service opportunity.
Sincerely,
Getaroom
This is my 1st time booking through this site. It was wayyy cheaper & I love how there's options for prepaying with an option to cancel if needed
Carolyn,
Thank you for the great feedback and the service opportunity. We appreciate it!
Sincerely,
Getaroom
It was easy to book a room and the price of the room/hotel was quite competitive... actually the lowest rate.
Thank you
Magdalena,
Thank you for the great feedback and the service opportunity. We appreciate it!
Sincerely,
Getaroom
Made a reservation with who I thought was Hilton. Was quoted a rate, then charged much much more! Will dispute with Amex. This company has tons of complaints!
Updated: After a couple phone calls, and filing a case with AMEX, getaroom did issue a partial refund. I am happy about that, but will never (purposely) use them again. I wonder if they train their agents to overcharge to see if they can get away with doing so.
Great news-Your refund has been set up! An email has been sent to you directly detailing this information. We do take all of our customers' reviews very seriously and would appreciate it if you would either update your negative comments on Sitejabber with your positive resolution or remove them. On behalf of the entire Customer Service Department with Getaroom.com, we thank you for the service opportunity.
Sincerely,
Getaroom
Good and seamless no problems confirming reservation
Alene,
Thank you for the great feedback and the service opportunity. We appreciate it!
Sincerely,
Getaroom
This was the most luxurious booking experience i have ever had the pleasure of dealing with. My toes are tingling with excitement thank you for bringing me booking joy. I couldnt of asked for a more personable experience the sun will shine a little bit brighter now every day. I appreciate all you guys do and if it wasnt for you and your amazing web browser I would not know what to do with myself. Ugh so exhausting telling you about my feelings while booking this hotel room. I love you thank you happy Hanukah
Nicholas,
Thank you for the great feedback and the service opportunity. We sincerely appreciate it!
Sincerely,
Getaroom
Found a room quickly - site gave me plenty of options in many price ranges. Outstanding considering i am going to be there next week!
Jim,
Thank you for the great feedback. We appreciate it!
Sincerely,
Getaroom
Easy booking will use site again. Very easy to navigate and enter required information
Joe,
Thank you for the great feedback and the service opportunity. We appreciate it!
Sincerely,
Getaroom
You raised your price by $10 in the middle of my booking. Your website also did not remember me.
Janiece,
Our Service Team has attempted to reach you a few times. Please check your email regarding your resolution. On behalf of the entire Customer Service Department with Getaroom.com, we thank you for the service opportunity. We do take our customers' reviews very seriously and we thank you in advance for re-rating your customer service experience on Sitejabber to reflect your satisfaction with the positive resolution.
Sincerely,
Getaroom
It was easy to create a password and to book. Thank you!
Maria,
Thank you for the great feedback. We appreciate it!
Sincerely,
Getaroom
Super easy! No hassles. I usually use Priceline or Expedia and was told about this website from a friend that travels often. I'll use this site every time I need to book a hotel!
Super easy! No hassles. I usually use Priceline or Expedia and was told about this website from a friend that travels often. I'll use this site every time I need to book a hotel!
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Tina,
Glad we can save you some money! Thank you for the great feedback and the service opportunity. We appreciate it!
Sincerely,
Getaroom