Getaroom Reviews Summary
Getaroom has a rating of 3.4 stars from 6,370 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Getaroom most frequently mention good price, full refund and easy process. Getaroom ranks 7th among Hotels sites.
I'm very happy I found this deal the last minute fabulous just fabulous,
I googled the hotel name and a variety of shops came up for comparison.
I choose Getaroom because the price is very competitive.
Geraldine, Thank you for the great feedback and the service opportunity. We appreciate it!
Sincerely,
Getaroom
Would not accept a password I wanted. I didn't want an "account". I wanted to book a hotel room got it? Why couldn't I use my Hilton honors points? Why couldn't I get my AAA rate? Why isn't the reservation site loaded with those questions? Is it because I'm forced to pay more?
Michael, We have provided a resolution regarding your review. An email has been sent to you directly detailing this information. On behalf of the entire Customer Service Department with Getaroom, we thank you for the service opportunity. We do take our customers' reviews very seriously and we thank you for updating the star rating of your customer service experience on Sitejabber to reflect your satisfaction with the positive resolution of a full refund. Thank you.
Sincerely,
Getaroom
Quick easy and half the price as the hotels main website!
Jared, Thank you for the great feedback and the service opportunity. We appreciate it!
Sincerely,
Getaroom
The option to not make an account with password is not made clear at first.
Would like to have been able to see the pictures of the room before booking, but other than that it was good.
Jennifer, Thank you for the feedback and the service opportunity. We appreciate it!
Sincerely,
Getaroom
Reservations are easy and prices are excellent! I am very satisfied. This is by far the best booking site :)
Olga,
Thank you for the great feedback and the service opportunity. We appreciate it!
Sincerely,
Getaroom
Easy to book simple and straightforward to the point
Dante,
Thank you for the great feedback. We appreciate it!
Sincerely,
Getaroom
Easy to use. Not like some sites designed by North Korean hackers
Craig, Thank you for the feedback and the service opportunity. We appreciate it!
Sincerely,
Getaroom
Thank you for the great feedback. We appreciate it!
Sincerely,
Getaroom
Easy access and ability to move around on the site
Good but you want me to type more characters. So not so good
Milinda,
Thank you for the feedback. We appreciate it!
Sincerely,
Getaroom
Very easy to navigate and complete & got a confirmation in moments- got peace of mind.
Katy,
Thank you for the great feedback and the service opportunity. We appreciate it!
Sincerely,
Getaroom
I called the actual hotel I booked for and they said my reservation still haven't came there yet on there end and I booked my hotel yesterday at 6pm
Advertised room initially selected was not available, thus requiring me to reenter all the information for the next room selected. Please update the database in a more timely manner in the future.
Their website is misleading (it looks like the actual hotel site) and I thought I was booking with the hotel directly. They advertised $120 so I booked the room. Then I got my invoice and it showed $60 for "Tax recovery and service fees" for $60 - total was $181. The $60 service fee was hidden and not disclosed at booking. I immediately canceled the reservation, yet they are unwilling to refund any of my money. I have contacted them several times and they refuse to refund my money even though the reservation has been canceled. THIS IS A SCAM COMPANY - BUYER BEWARE! Google them to read more negative reviews!
Walter, Great news-We have provided a resolution regarding your review. An email has been sent to you directly detailing this information. On behalf of the entire Customer Service Department with Getaroom, we thank you for the service opportunity. We do take our customers' reviews very seriously and we thank you for updating your negative comments and star rating of your customer service experience on the Sitejabber site to reflect your satisfaction with the positive resolution of a full refund. Thank you.
Sincerely,
Getaroom
The process was super easy to booked a room with getaroom
Roy, Thank you for the great feedback and the service opportunity. We appreciate it!
Sincerely,
Getaroom
Fast and cheap compared to other sites would use again
Neri,
Thank you for the great feedback and the service opportunity. We appreciate it!
Sincerely,
Getaroom
Customer service was Prompt and very helpful. Will use again
Thank you for the great feedback and the service opportunity. We appreciate it!
Sincerely,
Getaroom
Quick and better price than booking by phone with hotel
Maria,
Thank you for the great feedback and the service opportunity. We appreciate it!
Sincerely,
Getaroom
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Mary, Thank you for the great feedback and the service opportunity. We appreciate it!
Sincerely,
Getaroom