Getaroom Reviews Summary
Getaroom has a rating of 3.4 stars from 6,370 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Getaroom most frequently mention good price, full refund and easy process. Getaroom ranks 7th among Hotels sites.
Ease of making reservation, no hiccups encountered.
Great! The website was very easy to find a room and fast.
They charged 98 dollars for a service fee. Claims that they pay for resort fees etc. Hilton hotels told me that they have nothing to do with this fee. They just lie and rip you off for 98 dollars for service fees. Do not use this crooks.The room was$ 168.00 service fee from cci 98.00. Hotel received non of this service fee. Total scam. Do not use these thiefs.
Mervin, Great news-We have provided a resolution regarding your review. An email has been sent to you directly detailing this information. On behalf of the entire Customer Service Department with Getaroom, we thank you for the service opportunity. We do take our customers' reviews very seriously and we thank you for updating your star rating of your customer service experience on the Sitejabber site to reflect your satisfaction with a positive resolution. Thank you.
Sincerely,
Getaroom
The price was a lot better than competition. I had to make a change and they always answer the phone and deal with you respectfully and efficiently.
Ana,
Thank you for the great feedback and the service opportunity. We appreciate it!
Sincerely,
Getaroom
Clean, comfortable beds and good value. More words are unnecessary.
Terry,
Thank you for the great feedback and the service opportunity. We appreciate it!
Sincerely,
Getaroom
This is a scam company, do not use! They will add additional charges of 30% handling fee without showing the final price, it is not added until you already put in creditcard details. The hotel had no reservation nor did they receive money. Calling customer service they put me on hold for 20 mins saying they would consult the hotel (this was a lie, they never spoke to the hotel). I could not get a refund because we were past the final cancellation date supposedly stated by the hotel. This final date was prior to my actual booking date and of course was not set by the hotel, which I called after to confirm and who had not received anything from bookaroom. Total absolute scam.
Hi Eva,
We are very sorry that your booking experience led you to your dissatisfaction and that our service team could not provide a positive resolution. Please know that we will cancel this reservation and issue you a full refund. We do take our customers' reviews very seriously and we thank you for updating your star rating of your customer service experience on the Sitejabber site to reflect your satisfaction with a positive resolution. Thank you.
Sincerely,
Consumer Relations
Getaroom
Great options to choose from i like to save money...
Colpitts,
Thank you for the great feedback and the service opportunity. We appreciate it!
Sincerely,
Getaroom
I liked the getaroom was super simple to reserve a room and the price was more cheap than the hotel it self was offering.
Evelyn,
Thank you for the great feedback and the service opportunity. We appreciate it!
Sincerely,
Getaroom
Best price and easy booking. Just hoping there are no surprising fees at check in. If no surprises at check-in, I will change this review to 5stars. Up til now, all good.
Best price and easy booking. Just hoping there are no surprising fees at check in.
I had no problem getting a room thanks for finding exactly wat I was wanting
I had no problem getting a room thanks
It was very quick and easy to book and the options are very clear.
Addie,
Glad we can save you some money! Thank you for the great feedback and the service opportunity. We appreciate it!
Sincerely,
Getaroom
Quick and easy without being taken to multiple pages
Marcus,
Thank you for the great feedback and the service opportunity. We appreciate it!
Sincerely,
Getaroom
Fast and easy and good price. Needed lodging for last minute getaway trip to Yellowstone
Tracy,
Thank you for the great feedback and the service opportunity. We appreciate it!
Sincerely,
Getaroom
The site was easy to navigate
It provided the best price in comparison to many other websites
Quick payment gateway that avoided last moment unavailability of rooms.
Mahesh,
Thank you for the great feedback and the service opportunity. We appreciate it!
Sincerely,
Getaroom
The price in gbp was more when o booked than advertised on trip advisor
Michael,
Thank you for the feedback. We appreciate it!
Sincerely,
Getaroom
Good experience overall and a very simple process to book
Daniel,
Thank you for the great feedback and the service opportunity. We appreciate it!
Sincerely,
Getaroom
Extremely easy to book my stay, and very reasonable prices!
Elizabeth, Thank you for the great feedback and the service opportunity. We appreciate it!
Sincerely,
Getaroom
Rezervasyon yöntemi cok iyi, cok kolay rezervasyon yapabildim tessekkür ederim
Cahit, Harika geri bildirim ve hizmet fırsatı için teşekkür ederiz. Minnettarız!
Samimi olarak,
Oda
Thanks thanks thanks thanks thanks thanks thanks thanks thanks thanks thanks thanks thanks thanks thanks thanks thanks thanks thanks thanks thanks thanks thanks thanks thanks thanks thanks thanks thanks thanks thanks thanks thanks thanks thanks thanks thanks thanks thanks thanks thanks thanks thanks thanks thanks thanks thanks thanks thanks thanks
Matthew, Thank you for the great feedback and the service opportunity. We appreciate it!
Sincerely,
Getaroom
Easy, best price and no glitch in the process. Great hotel!
Maria,
Thank you for the great feedback and the service opportunity. We appreciate it!
Sincerely,
Getaroom
Easy, best price and no glitch in the process. Great hotel!
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Jamie,
Thank you for the great feedback and the service opportunity. We appreciate it!
Sincerely,
Getaroom