So far so good - good rate - easy reservation - we'll see how it is once i use the room.
First time using and want to see what the draw back is gonna be for using the app
Andre,
Thank you for the great feedback and the service opportunity. We appreciate it!
Sincerely,
Getaroom
First time using site and it was super user friendly. Wish all first time sites were like this.
Joseph,
Thank you for providing your feedback!
We hope you have a safe and fun trip.
We’re always available if you need any assistance for future bookings and reservations.
Thank you,
Getaroom
Person I spoke with was very helpful, in getting me what I needed at a very reasonable price.
Had to wait but was worth it only bad thing was I wanted a king bed but I got 2 queen beds
Joshua,
Thank you for the great feedback and the service opportunity. We appreciate it!
Sincerely,
Getaroom
Booked a room at the Four Seasons Mexico City through GetARoom. Far discounted and smooth as I had booked on the Four Seasons website itself.
Alternate business name: GetAHeadache
My condolences to anyone that takes the bait, books with them and is met with their headache of a customer disservice. There is no way to give negative or zero stars which is a shame - because what else will you give the pathetic, next to nothing service that Getaroom provides. Do yourself a favor and book directly or with any other business.
Autofill filled in the guest name as my brother's and then some hidden costs appeared after the booking. I tried to cancel the booking - but wait cancellation once your money is out of the door is not a possibility.
Then to change the name on the request - after 3 days, 11 phone calls to 3rd party Getaroom hires to the third party that that third party hires - to the hotel the booking is with - they just made me go in in circles. FOR A NAME CHANGE. Today is the day of the check in - and this hasn't still been fulfilled.
An agent said - we will help you with the cancellation just call us back in 24 hours. Then when I called the next day the agent said the last agent made a mistake. Just a big hot mess with absolutely unhelpful reps.
Terrible, headachy and painful. If you need to ruin your vacation definitely work with Getaroom.
People I spoke to from three different businesses just to get a name (FIRST NAME) changed.
Rep 1 from GetARoom
Rep 2 from GetARoom
Rep 3 from GetARoom
Rep 4 from GetARoom
Rep 1 from TravelGuestAdvocates
Rep 2 from TravelGuestAdvocates
Hotel Manager
Hotel reservation reception desk
And now I am losing track of some of the other folks. Very painful experience. All I wanted was to treat my husband to a birthday stay. Way to turn that into an absolute nightmare. Now in a few hours if this does not go through - I have to go beg the hotel reception to let me in after already having spent the money through my credit card. Oh and Getaroom saved me 85 cents on this mess of a booking from the screenshot. I guess congratulations to me?
Sheetal, Thank you for your patience with this as our Service Resolutions Team has researched your complaint. This reservation was not booked directly on the Getaroom.com site, or with one of our agents. Our Service Team has contacted your booking agency in order to obtain a favorable resolution on your behalf. We recommend you contact them directly to assist further. We do take all of our customers' reviews very seriously and would appreciate it if you would remove your negative comments on Sitejabber.
Sincerely,
Getaroom
Booking was easy fast and complete I just need to see what else I have to do to get my key
Dangthithu,
Thank you for the great feedback and the service opportunity. We appreciate it!
Sincerely,
Getaroom
Booking was fine, let me see the service upon the check in
Seyed,
Thank you for the great feedback and the service opportunity. We appreciate it!
Sincerely,
Getaroom
I was treated with lots of respect and dealt with very quickly
Good n very easy. Found the very best deals out of all
Hi Pradeep, Glad we can save you some money! Thank you for the great feedback and the service opportunity. We appreciate it!
Sincerely,
Getaroom
It was very easy to navigate the site and a book a room at a reasonable price.
Cortney,
Thank you for the great feedback and the service opportunity. We appreciate it!
Sincerely,
Getaroom
It's a good area to stay in,it's pretty nice.it's a great smell
Suzanne,
Thank you for the great feedback and the service opportunity. We appreciate it!
Sincerely,
Getaroom
It was easy to create a password and to book. Thank you!
Maria,
Thank you for the great feedback. We appreciate it!
Sincerely,
Getaroom
Super easy to find a room and book with a nice hotel
Aubry,
Thank you for the great feedback and the service opportunity. We appreciate it!
Sincerely,
Getaroom
Hurray, fast booking service all time. Email came very fast as well
Aizaz,
Thank you for the great feedback and the service opportunity. We appreciate it!
Sincerely,
Getaroom
Easy to get a room at a good price on short notice.
Lorraine,
Thank you for your feedback and service opportunity! Our team is always available to chat should you need any assistance with future bookings or reservations.
Thank you,
Getaroom
Nice stay at this hotel room great clean rooms very nice staff
Jahmel,
Thank you for the great feedback and the service opportunity. We appreciate it!
Sincerely,
Getaroom
It states debit card yet would not accept bank card, so had to make a virtual card!
Overview
Getaroom has a rating of 3.4 stars from 6,370 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Getaroom most frequently mention good price, full refund and easy process. Getaroom ranks 7th among Hotels sites.
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- Dallas, Texas, United States
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Company Representative
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Donna,
We’re so happy to hear you’ve had a great experience booking with us! Please reach out for your future booking needs. Have a great trip!
Thank you,
Getaroom