Getaroom

Fast and easy did the trick. Solved the problem in less than 5 minutes.

Easy to book and rapid confirmation. Thanks. Looking forward to my next ski adventure.

I called the phone number listed on the direct hotel webpage in order to make the reservations for a friend of my brothers that was arriving in town late that evening. At no time was I advised that I was dealing with Getaroom.com. The reason why I was calling in my reservations directly and not booking online is because I live locally and I wanted the best rate possible at Fairfield Inn by Marriott in Laguna Hills California.

When the guest showed up at the hotel reception they had no record of her reservations. After insisting that there was a reservation the clerk quoted a rate of $129 a night, which is the proper hotel rate, while getaroom.com was charging $201 per night plus other outrageous service fees. At this point we had been told that there would be a confirmation email which we never received. Miraculously two days after we reported the rip off scam we got an email confirmation from Getaroom.com. This email confirmation had never arrived before. Apparently Getaroom.com has the ability to backdate emails in order to scam their customers a little better.

We also never received a breakdown of what the charges were going to be. This miracle email did have a breakdown of charges since we had mentioned the lack of proper documentation.

The initial reservation was made for four nights (August 5th thru August 9,2019) yet upon check-in we told the clerk that the guest would probably check out the following day. Indeed, the guest checked out August 6th 2019. Total stay - only 1 night, not 4.

The clerk at the front desk refused to close out the bill after one night but instead insisted that we hang onto the key to that room for the four nights so they could rip us off for $1018. 15. This is absurd as there was no guest in that room any of the additional nights. I have no problem paying for the night that my guest was there but, I do have a problem having to pay for an additional three nights for a guest that was not taking up a room at the hotel. Getaroom.com refuses to charge me just one night as well as the hotel acts like they cannot close out my bill until Friday August 9,2019 which makes my bill in the amount of $1081. 15. At this very moment I am being ripped off and paying for a room that no one is using.

Another important point is that upon registration the hotel clerk never asked for any ID whatsoever or verification of credit card or any important document as the scam had already been processed.

Easy booking, user friendly interface, notification email sent on time.

Update:
A very helpful customer service employee called me 1 hour after writing my review. She is going to review my original phone call and get back to me this week. In the meantime, she did refund me the ridiculously high hotel fees (she agreed they were a lot higher than normal). I updated my rating by one star until my case is fully resolved. I really appreciate her quick response.

I never write poor reviews because I just like to praise places I really enjoyed but I feel like I need to let people know about how this company will scam you out of money. First of all when I called the number, I thought it was the actual hotel I was wanting to stay at (not a third party company). I was calling to see if it would be worth the extra $20 to do the buffet since it might just be a grab and go situation due to Covid restrictions. The rate I was calling about was around $117. On the hotel website it was around the same price (under $120). I asked if they did a AAA discount and he said their rate was the best so I just went ahead a booked over the phone thinking I was talking to the actual hotel. Well after I get the receipt emailed to me I realized it was through a third party and that they charged me $179 per night and the hotel fees were around $176!?!? How are the fees as much as one night stay?! I called customer service and they only offered me a 15% discount which was a slap in the face. I asked them to talk to a manager but she said she would file a complaint for me. I asked them to listen to the recording of my phone call with the original guy to see that I was not aware they were charging me $179 per night and that the hotel fees were as much as a nights stay. No one has gotten back to me about going back to listen to the original phone call. They did confirm that they will be refunding me the 15% but again I feel like that is not good enough since I was WAY over charged. Please be careful when you see this company. They are non refundable as well so this is how they get you... once you realize you have been scammed then it's too bad because they say that you are locked in. I have learned my lesson and will never use getaway.com again and will be more careful when calling hotels on a google search of the hotel I'm looking for. We did get to stay at the hotel but at a ridiculously inflated price.

I was able to get a room for a great price very fast!

Didn't do much just searched the hotel and you had the lowest cost.

Pretty much standard experience booking a room via a web portal. No issues.

Very quick and easy to use. Great deal on site with easy reservation

Easy to use and navigate. The prices were the best of any site.

Worst looking room I have ever seen. The room looks so beat up