GetaroomReviews 6,370

This site is a scam. I was charged additional $215.00 in fees that were unannounced until I downloaded my reservation. I will be filing charges in court to get my money back. At the top of the website ad it clearly states "No FEEs". SCAM, RIP OFF, I WILL BE SEEING THEM IN COURT!

To their benefit, after I wrote this review they did refund my money. Be careful what you enter into. I thought I was at a Hilton site and was not. Ask about all possible fees and taxes before you agree.

This company is a scam, they make it look like you are booking directly through the hotel website and charge you so much more. I tried to cancel my reservation and they charged my card even though I was 3 days from my arrival date.

Big red print at top says "free cancellation" Then at the bottom, in fine print it states a 3 day prior to check in date for cancellation, or you are charged. I was driving when my daughter made the reservation and I asked her about the cancellation policy, she responded it says right here "free cancellation." LIE, LIE! Always call the hotels directly. This site was $80 more than calling the hotel direct. I will keep this reservation, but only because you charged me for it 72 hours before I arrived! Nice "free cancellation" policy!

I am 62 years old, I had a reservation for a Wednesday, my mom got sick, and we had to comeback ASAP, I called getaroom to change my reservation to Monday 2 days earlier, their answer was we can't modify, we have to cancel your reservation for Wednesday with No refund because we called 40 hours before, their policy is 48 hours
Cancelation, but we want to modify not cancel. Still didn't get nothing from them and paid twice for one night. We spent hours on the phone with them. They even hung up the phone on us. We ended up paying twice for one night. NO REIMBURSMENT.
Their customer service is ROTTEN - Never again with get a room.

I booked a room at the Hampton Inn, thought I was booking direct with the Hampton Inn, and was charged more than the Hampton Inn charges by $30 and then I was charged a service fee of $110, for a total of $140 more than the Hampton Inn charges. This is my fault for not paying closer attention to the website I was using and not reviewing my confirmation. Do not use this website as you will be charged way more than the hotel itself.

When I was looking for a room at Homes2Suite Hilton in West Monroe, LA I thought that I was actually on the Hilton website. I didn't realize that it was a third party company GetARoom. The reason for the trip to LA changed and I didn't need to go there. I tried to cancel my booking or at least get credit for a future Hilton stay, I was told by Hilton that I needed to contact this company GetARoom. They tried to say that the Hilton would not allow me to cancel my reservation. So, I maybe out almost $500. I recommend any reputable hotel such as Hilton, Marriott, etc. do not allow this company GetARoom to make reservations on your behalf. They are tainting your good reputation and customers will not want to do business with you. The customer service is the worst I've ever seen. I do not recommend ever using GetARoom. Life happens, situations change, travel plan changes, any transaction should be refundable or a credit provided.

I am a 67 year old senior citizen. The header for this site seems to be the direct site for the hotel you are booking. Very deceptive. They again decieve you by not tell you the fees they charge until you click the no refund box. Do not use this site. Fees are exorbitant.

Dirty and very dated. Thin walls and loud halls. Toilet tank took 10 minuets to refill and there was no ceiling fan in the bathroom. There was a large hole in the carpet under the very loud air conditioner where the cement floor was exposed. No microwave or refrigerator. The front desk staff was not friendly. The kitchen staff and room service got our breakfast wrong and couldnt understand what was wrong with the order. We determined that they must have a different menu than the one in our room. Last but not least, we stayed there two nights and our room was never cleaned. We called the front desk to tell them and to order fresh towels. We were very disappointed with the whole experience and we plan not to return.

Know exactly what you are booking.

I booked a double queen suite as it was clearly stated on my receipt but when I checked into the hotel I ended up with 1 double bed. I'm not sure who was responsible for the error but if you are looking at trusting a site to help make you a reservation, this may not be it. We had three people in our party and so this was a big mistake. (gave a 1 star)

Update: customer service contacted me and apologized for the wording in the description. Apparently a double queen means one bed for double occupancy (2 people). It didn't help the situation that had already passed but I really did appreciate the customer service they gave when following up with my original review. Perhaps I will be open to try them again. (changing to a 3 star as a result)