GetaroomReviews 6,370

GetARoom rep lied to me and said he was with Best Western. They then billed my card for more than what was agreed and refused to cancel and refund my payment. I googled Best Weston Canon City to book a hotel reservation. I called the number that appeared. When I called that number, I asked if I was calling Best Western correctly, the representative said "yes". Later in the call, I asked again if I was speaking with Best Western and not a third party booking company and the representative said "yes". We agreed on a reservation and price based on a wedding booking reservation room rate. The total with taxes was $245.75. I was then charged over $330. When I called the hotel to fix the billing error, I was told that the reservations were not made through them but through a third party called "GetARoom". I called GetARoom, they apologized for the misrepresentation and over-billing but refused to give me a refund. Left me on hold for 54 minutes... so far.

Update while I stand by my initial review I was contacted by the company and have received a full credit for my charge. It should not have been this difficult but they did a good job of correcting their mistake after I complained on a couple of different sites. There would not have been a problem if someone who cou. D make these decisions talked to me in the first place.

I was on line looking at reservations. I was about to book and realized this was not The Starwood site. I hit the back button or at least I tried to hit the back button and I received an error message. I surfed a little more to get to the Starwood site. I went to reset my password for my Starwood guest account causing me to geo to my email and found that I had made a reservation through Get a room which I had never heard of. I clicked on the reservation and cancelled it only to find out that the reservation was non-refundable and I now had no room and had lost my $266 that the room cost. I called get a room customer service and they said they were sorry that they could not refund me or reinstate the reservation.

This has to be the absolute worst booking site EVER. I had a very bad experience with a hotel that booked thru this site. I filed a complaint with the hotel, and they ultimately agreed to refund my money. The problem was with getaroom.com. This had been escalated, and I even managed to get the hotel manager on a 3 way call, contact get a room and everyone agree to the refund, that was on June 16th, it is now July 9th. Still waiting, after they told me the funds would be back in my account within 48 hours. My initial call to get a room was on June 2!
Horrible customer service! Book directly with a hotel, or use a more commonly known site like Booking.com or Expedia.com!

On June 6th 2018 my wife booked a room on what she thought was Hamptoninn? Hilton web site at New Albany, Ohio. Over all was three nights on June 27th, 28thand 29th. For hip surgery at a Hospital in New Albany. Confirmation came back with # and prices of USA$426.99 for 3 nights plus USA$$218.24 Local Taxes. Total was USA$645.23. We only required two nights and checked out before 12; 00 noon which left one night no used should have been returned to me. Hotel stated since I booked through 3Rd part I would have to go back through them for refund. Too date I have not been able to get any answers as to why a refund is in order. Hotel only charged $445.29 which I should have received a refund of $134.53. Is this an agreement between the Hotel Chain and Get A room to fraud people?. I am out of pocket almost $400.00 and Have Credit Card Co. Investigating and will turn over to the Government Agency if I do not receiver full recovery. If others have received this kind of treatment I would like to know about it as Lawyer is investigating Thanks

2nd Update: Interestingly enough I have not yet received my refund to my credit card, as per promised in 3-5 days. It has now been 10. Be very cautious.

Update: After writing this review, I received a call from getaroom who expressed the desire to resolve the issue and will be sending a credit and refund to my credit card company. This was the only way I had for getaroom to respond to me, which is unfortunate for their company. I should have my refund posted to my account in 3-5 days, per my email.

They advertised for a room for $147 per night. After booking with them they charged an additional $134 "fee" to my credit card. After attempting to cancel they state it was a no cancelation rate. Used a disguised name called "Guest Reservations" on a website that looked like my hotel website. Only after attempting to cancel did I discover I even booked on GetARoom. They are scam artists at their best. Shocked that the credit card companies and everyone are ruled by them. Steer completely clear of them!

They lie to you and charge you big fee, tell you all lies about hotels and once you pay reservation there is nothing you can do. I reserved a room in SF day before yesterday. I have medical condition and I told the rep from getaroom company my requirements when I was booking the room. She told me breakfast included and hotel is 4 star and when we checked in the room was smelly and bathroom was so outdated. When I asked about the breakfast the front desk guy mentioned that its a basic hotel so they dont provide anything there. Believe me or not I checked the bed there was not even bedsheet on it underneath blanket. Room service phone was old and full of dust and of course not working. No coffee not even water there in room. You have to go to front desk every time. I called rep from getaroom company and told her all the concerns. She didnt have any answers for me and she told me to go to front desk and mention my concerns. I would never ever use this company. Its a fraud so be very careful when use this company.

When on the phone with the reservation agent (who turned out to be with GetARoom), I told him that I wanted to call the Hilton hotel directly, he told me that the hotel would direct me right back to him, so I thought I was talking to the Hilton reservation desk, but found out later that this was a lie. I also found out from Hilton that GetARoom purchases hotel rooms in bulk from them and then resells them for less. All I needed was an itemized receipt with a breakdown of taxes paid, which GetARoom refused to provide, and they would not let me talk to a supervisor. Hilton said it was out of their hands since it was a third party who sold me the room. Although I got a room at the Hilton, they informed me that the rooms were overbooked when I got to the hotel. Why did they need to tell me this? Like it was my fault? This reflects bad on Hilton too, for selling rooms to an unethical third-party business and then punishing me for it.

I booked a 2 night stay in Moscow and when I got to the hotel, they informed me that they had my reservation, however, the hotel did not get paid by Getaroom and that they were not reliable. They would not give me access to my room unless I paid them or if Getaroom called and talk to the hotel manager. The hotel staff said that Getaroom in many occasions have not make payments. I told them that they had taken my money since 2 months ago but they would not listen to me unfortunately. I had to spend time calling Getaroom and because of time difference it was a hassle. I will never make reservations with them ever again.