• Gearbest

Gearbest

Overview

Gearbest has a rating of 3.6 stars from 10,763 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Gearbest most frequently mention customer service, good quality, and fast delivery. Gearbest ranks 1st among Gadgets sites.

  • Service
    3188
  • Value
    3164
  • Shipping
    3194
  • Returns
    2341
  • Quality
    3145

Proactively asks for customer feedback

This company does not typically respond to reviews

Positive reviews (last 12 months): 33.3%
Positive
1
Neutral
0
Negative
2
1589
See all photos

What reviewers want you to know

Positive highlights

  • Communication with customer service is polite and focused.
  • Cheap and quality products, free shipping and good customer support.

Critical highlights

  • Wanda: oh Lakshman: I am asking you... cant i use credit card payment?
  • And now I am stuck with a store credit to a scam website and paying £248 for screen repair!
How would you rate Gearbest?
Top Positive Review

“Good store and happy with my dealing so far”

Nadjib H.
6/19/17

I have ordered few items from Gearbest, the latest being a Mi Band 2. The product itself is very good, as advertised, and arrived well packaged. In general Gearbest is better value for money than most other sites. The delivery usually takes 2-3 weeks, although this is slower than I would like but it is within the advertised timescales and it is free. I haven't tried the paid faster delivery option. Based on my dealing so far with GearBest, I do recommend the website.

Top Critical Review

“Gearbest is a scam”

Vern M.
12/3/23

I ordered items from gearbest in the past several years ago and did receive them but more recently they just offered items and never delivered and wouldn't return messages and never refunded me the money or sent the items

Reviews (10,763)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (1466) customer support (418) quality products (316) delivery time (270) credit card (129) store credit (65) post office (92) phone number (31)
Thumbnail of user nadjibh
1 review
1 helpful vote
June 19th, 2017

I have ordered few items from Gearbest, the latest being a Mi Band 2.
The product itself is very good, as advertised, and arrived well packaged.
In general Gearbest is better value for money than most other sites.
The delivery usually takes 2-3 weeks, although this is slower than I would like but it is within the advertised timescales and it is free. I haven't tried the paid faster delivery option.
Based on my dealing so far with GearBest, I do recommend the website.

Thumbnail of user marata1
1 review
1 helpful vote
August 21st, 2018

Regular promotions, discounts and coupons make the prices of goods the lowest. A savings system of bonuses allows you to pay up to 30% of the cost of the goods. Customer Support solves any problems within 24 hours.
I order electronic equipment and laptops only in the Gearbest store! The price and speed of delivery are beyond competition!

Thumbnail of user mastera
1 review
0 helpful votes
January 26th, 2019

I have deals with this shop since 2015 and I glad to report that I have only pleasent experience. They didn`t loss no one my order. Sometimes (like this year 11.11 sales) I receive especially favorable prices. Once they can`t find my town in their database so they communicated with me and specify information so I can be sure that my orders in safety.

Tip for consumers:
Use PayPal for your payments for more piece of mind

Service
Value
Shipping
Returns
Quality
Thumbnail of user maim39
1 review
1 helpful vote
January 11th, 2021
Verified purchase

I like shopping at this store very much. The prices are low and the quality is pretty good. Shipping may take a while to Canada but since the shipping fee is so low, I would still rather shop here than other online stores. Customer service is pretty responsive and professional too. I have not had a bad experience yet and plan on shopping here regularly for electronic accessories.

Tip for consumers:
Shipping to Canada by cheapest method takes a long time sometimes. Longest I had to wait was 4 months.

Products used:
Charger cables, USB charger, game controller

Service
Value
Shipping
Quality
Thumbnail of user nunof8
1 review
0 helpful votes
January 26th, 2019
Verified purchase

I'm a regular GearBest customer, I use to make my online shopping in another place, but since I shop in GearBest, more then a year ago, I will simply not change to another online shop.
Products are well package, ship time is not so bad. Normally doesn't stop on Local Country Customs.
There are a lot of good opportunities, and you always find what you are looking for.
Site Support works really good. No complains at all.

Thank you GearBest!

Thumbnail of user roberth1137
1 review
0 helpful votes
February 20th, 2019
Verified purchase

I've ordered several electronic goods from GearBest (headsets, smart phones) and I was always satisfied with how the product was delivered to me. I know that the product itself is not created by GearBest but it's important to me having the product in the right time (birthdays, Xmas, etc). In the other hands they have massive sales which is good if you want to buy a product more cheaper.
The support is very great and fast. If I had problems or just questions they responded within a few hours.
So I was satisfied with the price and the delivery every time I ordered something and I like how they handle their customers requests.

Thumbnail of user dirks34
1 review
0 helpful votes
April 16th, 2019
Verified purchase

Gearbest the wonderful partnered to buy items for example and china. The shipment is always very fast and if there is a delay in shipment they are very helpful to cover it. Most of the items I bought had a very good quality. If the quality is not that good as I expected they are very helpful to send another one or two get the money back.

Thumbnail of user ruanr1
1 review
0 helpful votes
June 21st, 2019
Verified purchase

Hello!.
The delivery was beyond my expectations, was super fast, and arrived in good condition, as I ordered. Already recommend to my friends.

Thumbnail of user aleksk5
1 review
0 helpful votes
January 29th, 2018

I bought headphones Xiaomi Pro HD In-ear Hybrid Earphones on gearbest.com. The headphones cost me only $ 12. The package reached me in 1 month. Packed everything was good, the box from under the headphones was not wrinkled, it was packed into the factory tape. The headphones themselves are original, the quality is very good, and given the price of $ 12 just super! Gearbest.com is not the first time doing such a good discount on goods, an excellent store. It's nice to shop there!

Thumbnail of user fatimad8
1 review
0 helpful votes
January 26th, 2019

Great customer service and shopping experience overall. Would definitely buy again.
Great value for your money and best products.
I recommended this store.

Thumbnail of user andriik8
1 review
0 helpful votes
January 8th, 2018

Recently I needed to buy an action camera. I was looking for an inexpensive but very high-quality product. I heard that there is such a store gearbest.com. When I started looking for goods in the store, I was pleasantly surprised by the variety of choices. Finally I decided and bought the camera at a very low price but very good quality. Very quickly sent and for free. It is very good that there are customer testimonials that allows you to know well about the product. It's good that there is such a store. I myself from Ukraine, received the parcel in 10 days. It's very fast.

Tip for consumers:
Do not worry. Everything will be at the highest level!

Service
Value
Shipping
Returns
Quality
Thumbnail of user todors1
1 review
0 helpful votes
January 26th, 2019

I found out about GearBest.com a few years ago and since then my home and lifestyle changed quite a bit. The tech I've purchased from this website is always delivered promptly to Bulgaria and the quality is outstanding, especially when we are talking about Xiaomi products. Gearbest maintains the lowest prices for quality tech items when comparing the same listings to Banggood or AliExpress.

I've purchased from small car cameras, smart home bulbs to smart phones and vacuums for me and my whole family. To be honest the quality of the products is better than the quality of the same product when purchased locally.

I'm occasionally placing order for apparel items and they've proved to be of a good quality for their cheap price. I'm currently waiting for 4 pairs of shoes/trainers and can't wait to receive them.

There is great customer loyalty scheme where you get points for every dollar you spend and then use these points to partially fund your new orders.

Support is great - efficient and extremely helpful. The ticketing system is amazing.

Overall I've recommended GearBest to so many friends and will keep on doing so.

Tip for consumers:
Look for the items that are on a flash sale. 11-11 date offers amazing discounts. Shopping in January / February proves to save a lot as best discounts are observed in this period.

Products used:
I've purchased from small car cameras, smart home bulbs (yelight RGB) to smart phones (Xiaomi) and vacuums (Roborock) for me and my whole family. To be honest the quality of the products is better than the quality of the same product when purchased locally.

Service
Value
Shipping
Returns
Quality
Thumbnail of user migueld23
1 review
2 helpful votes
February 2nd, 2018

I would like to leave my assessment about the Gearbest store and the products it sells.
The order arrived in due time and everything is perfect, it is without a doubt the best store for products bought from China (also imported to Spain since they sell directly from my country). I have bought more than 40 products and I can say that I have always received the products in perfect condition, well packaged, I received them quite fast (sometimes took a little longer but it always seemed reasonable because it does not always depend on them, courier companies sometimes collapsed), the spectacular technical service since they have chat, email, messaging system... and always speak with sincerity and very good treatment. They have a point system, which is appreciated because this way you get some discount. I really believe that few bad things I can say about this store so complete, it should improve perhaps the amount of products with more variety but it has a lot and that when you enter its website you do not always find that to put captcha

Tip for consumers:
I believe that it complies with what it promises, I take many orders and when I had a problem with an order, they solved it for me. I can not be happier with them

Service
Value
Shipping
Returns
Quality
Thumbnail of user filippob11
2 reviews
1 helpful vote
September 28th, 2019
Verified purchase

Filippo Borgia.
Di sicuro il negozio online più sicuro ed efficiente con prodotti di qualità al giusto prezzo! Sono anni che acquisto da loro. Molto soddisfatto!
Ordine: **************347 del 26/06/2019

Thumbnail of user eduardot20
1 review
0 helpful votes
December 22nd, 2018

I made my first buy at GearBest, not a month ago, and the product already delivered at my home.
The customer experience is amazing, and the delivery were so freak'n fast.
Hope to buy soon with you guys again.
GearBest - one of the best sellers on internet.

Thumbnail of user simonc94
1 review
0 helpful votes
January 3rd, 2018
Verified purchase

I've been ordering from Gearbest for around a year now. They have great products, the prices are really good, postage and packaging is cheap and usually arrives within 7-10 days. This is particularly good against some other Chinese sites taking anywhere from 30-50 days to reach the UK. If you're a hobbyist or tech fan, this is the best site for you. I can't recommend it enough!

Service
Value
Shipping
Returns
Quality
Thumbnail of user sergios73
1 review
0 helpful votes
August 20th, 2019
Verified purchase

Good prices with top brands.
Especialy email only and flash sales promotions special prices.
Usualy takes 2 or 3 weeks from placing the order to my home.
Last order placed: 27/06/2019 took less then 2 weeks to arrive.
Shipment by priority line is very fast and avoids costumes.

Thumbnail of user sergiuc5
1 review
1 helpful vote
January 24th, 2018

This is the best online store where I make order. Very fast delivery process, and very responsive and professional support. For every order receive bonus points. It is very nice, because you can use this points to pay up to 30% of price for next order. I made on this site about 40 orders, and every one of them was delivered in maximum 20 days (free shipping). Thank Gearbest

Service
Value
Shipping
Returns
Quality
Thumbnail of user mohamedl6
1 review
0 helpful votes
January 26th, 2019
Verified purchase

One of the best internet site for buying products of all types. A rather absent service, but who will not hesitate to exchange your product if it is defective or refund it

Thumbnail of user dulart
1 review
0 helpful votes
May 15th, 2018
Verified purchase

Very reliable website. I'v ordered lots of tech products this year and I never had any problem, the shipping is fast (within 2 weeks to Belgium) and the products where always the good ones. The quality is also very good for the price. It has a lot of promo, flash sales,... wich I love.
And the best thing, lots of smartphones are a lot cheaper than in other websites. I love to import this kind of products, and don't have to pay big taxes...
So, I would recommend!

Thumbnail of user marcinl6
1 review
0 helpful votes
October 1st, 2018
Verified purchase

Outstanding customer service, great product, very fast shipping and an awesome price. The product itself matches the description perfectly and I simply love. Would buy at Gearbest again!

Service
Value
Shipping
Returns
Quality
Thumbnail of user martinm235
1 review
0 helpful votes
January 26th, 2019
Verified purchase

I've been shopping for many years on Gearbest. Gearbest selling for very good prices and the excellent shipping methods. Shipping are free of any taxes if you buying with a higher price.

Discounts are often, so you can save lot a of money for your order.

Order support is quickly and they help you with everything you need.

I bought so much from Gearbest from cables to mobile phones and I'm very satisfied! Recommending.

Thumbnail of user giuseppep8
1 review
0 helpful votes
April 25th, 2019
Verified purchase

Purchasing products from GearBest for over two years and, as often happens, not always everything went well, but the drawbacks have always been professional services and always taking care of the customer's satisfaction. Precise and reliable supplier before, during and
After sales

Thumbnail of user manop
1 review
0 helpful votes
April 29th, 2019
Verified purchase

I have made over 20 orders from GearBest the last 6 months and I was every time satisfied with the result. Items shipped and arrived very quickly, and everything always is working without problems.
They have good prices, and the sellers are reliable.
I will keep having fun with GearBest online shopping!

Thumbnail of user kamilk16
1 review
0 helpful votes
January 24th, 2018
Verified purchase

I have been shopping in Gearbest for a year, I have made about 50 orders and I have never been disappointed with them. The most expensive thing I bought was the OnePlus 6 smartphone. It came quickly, within 3 weeks. The package was safely packed. The smartphone came in perfect condition, works as it should. I am very happy with this purchase because I bought it much cheaper than at my home country.

Sitejabber for Business

Gain trust and grow your business with customer reviews.

From the business

Online Shopping at GearBest for the best cell phones, electronic gadgets, toys, sporting goods, home products and apparel for geeks at unbeatable great prices.

Company Representative

Thumbnail of user lilyl19
Lily L.
Typically does not respond to reviews

How do I know I can trust these reviews about Gearbest?

  • Sitejabber’s sole mission is to increase online transparency for buyers and businesses
  • Sitejabber has helped over 200M buyers make better purchasing decisions online
  • Suspicious reviews are flagged by our algorithms, moderators, and community members
Have a question about Gearbest?