• gear-up.me

gear-up.me

Overview

gear-up.me has a rating of 4.33 stars from 114 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with gear-up.me most frequently mention customer service, online store, and many thanks. gear-up.me ranks 5th among Computer sites.

  • Service
    22
  • Value
    19
  • Shipping
    21
  • Returns
    11
  • Quality
    19

This company does not typically respond to reviews

Positive reviews (last 12 months): 0%
Positive
0
Neutral
1
Negative
2
22
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What reviewers want you to know

Positive highlights

  • Excellent customer service... absolutely will recommend the site to all of my family, friends, and colleague.

Critical highlights

No critical highlights yet

How would you rate gear-up.me?
Top Positive Review

“Excellent product”

Stephen C.
5/12/20

Purchased a gaming set up for nearly 10,000 aed. Ordering was easy and advice was freely given. Purchase arrived quickly and was as described. 7 days later the computer stopped working, likely problem is a bust graphics card. Emailed the company but due to limited people in the office they were slow to reply. Courier collected the broken computer, fixed it within a week and courier delivered 2 days later. Why 4 stars and not 5? Communication with the company is difficult. Could be due to covid 19 restrictions.

Top Critical Review

“Fraud”

Kartik T.
11/21/23

I have experienced fraud in dealing with Gear-up. I purchased a Samsung kiosk which comes in a screen + connection box. What they send is only screen. Upon raising a complaint about the missing box, they tried saying the price is for screen only. I produced their link through which I made the purchase. Nowhere on they could point out that it's a screen only price. Entire catalogue and link shows picture of screen and connection box. I would urge buyers to stay away from the fraudster company. I am taking this company legal anyways.

Reviews (114)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (27)
Thumbnail of user jefs4
1 review
1 helpful vote
March 1st, 2021
Verified purchase

This card is nowhere to be found, luckily gave them a call about it. Thanks John for securing the card for me. Cheers mate!

Products used:
Graphic card

Thumbnail of user michalm4
Michal m. – gear-up.me Rep

Dear Jef,
Thank you, you have left a smile on the faces of our whole team!
Please feel free to reach us anytime at +971 4 223 1780 or +971 56 33 88 642 during working hours and we will be happy to assist you in the future! You can as well send us an email to support@gear-up.me

Have a great day, Mohit, Customer Service Manager at Gear-up.me.

Thumbnail of user hatimk1
1 review
3 helpful votes
June 27th, 2019

I got my first gaming rig built from Gear-up and it was very important that everything is spot on. These guys made it possible by matching my requirements and specifications. James was very patient and helpful with his suggestions. Delivery was on time and well managed. There's nothing more I could ask for, oh and they offer great after sales service as well.

Thumbnail of user stephenc612
1 review
8 helpful votes
May 12th, 2020

Purchased a gaming set up for nearly 10,000 aed. Ordering was easy and advice was freely given.
Purchase arrived quickly and was as described.
7 days later the computer stopped working, likely problem is a bust graphics card.
Emailed the company but due to limited people in the office they were slow to reply.
Courier collected the broken computer, fixed it within a week and courier delivered 2 days later.
Why 4 stars and not 5? Communication with the company is difficult. Could be due to covid 19 restrictions.

Thumbnail of user michalm4
Michal m. – gear-up.me Rep

Dear Stephen,
Thank you for your feedback. We appreciate it as it always helps us to improve the service we provide to our customers.
After a quick investigation, I found out that Rory (who seems to be dealing with us on your behalf) has 3 open tickets with us and all of them were attended by our technical team. It seems like the graphics card has artifacts that are a manufacturing defect and we have already contacted the manufacturer for help.
Please, be patient in case you don't receive an immediate email response. As you know there are restrictions on working personal numbers per office now in Dubai. We are doing what we can to respond within a couple of hours and resolve all customers' requests on time.
Yours / Rory's case is treated with urgency and our team will get back to him shortly.

Thank you for your understanding and patience. Stay safe.
Have a great day,
Zee, Customer Service Supervisor at Gear-up.me

Thumbnail of user arlynz
1 review
7 helpful votes
September 18th, 2019

I'm very happy that I've found an online store that could offer lots of computer products by far. Im looking for HP Elite x2 1013 G3 tablet and they are the only online store who has stock. Im amazed how fast my transaction was and how accommodating their customer support agent Mr Maynard! He keep me posted in very step of my transaction and explains every details specially about the shipment here in the Philippines. Thank you Sir Maynard and Thank You Gear-Up!

Thumbnail of user lizag29
1 review
1 helpful vote
September 23rd, 2020

Highly recommended online store, especially Maynard, the Customer Support Agent. He knows very well what his doing and he's so helpful.
Even if in some items their prices are high, we still choose to buy from them because they help us choose the best product for us.

Thumbnail of user michalm4
Michal m. – gear-up.me Rep

Dear Liza,
Thank you for your review! We will forward it to Maynard so he is even more motivated!
We are always working on improving our services including searching for new suppliers to be able to offer competitive prices on every level.

We are looking forward to seeing you shop with us again soon!

Feel free to reach us anytime during work hours at +971 4 223 1780 or +971 56 33 88 642 for help or further consultation.
Have a great day, Zee, Customer Service Supervisor at Gear-up.me

Thumbnail of user k.thakrar15
1 review
1 helpful vote
November 21st, 2023

I have experienced fraud in dealing with Gear-up. I purchased a Samsung kiosk which comes in a screen + connection box.
What they send is only screen.
Upon raising a complaint about the missing box, they tried saying the price is for screen only. I produced their link through which I made the purchase. Nowhere on they could point out that it's a screen only price. Entire catalogue and link shows picture of screen and connection box.

I would urge buyers to stay away from the fraudster company. I am taking this company legal anyways.

Thumbnail of user saeeds29
1 review
1 helpful vote
October 16th, 2023

Made an order on 9 October 2023 and today is 16 October 2023 and no delivery yet eventhough its mentioned in website its a 2-3 shipping period. When i made first order i suppose to award gear up point but i didnt even when i made the next order i asked them to update my gear up point and use it but no action and didnt accept it. When i made the second order ( payment at delivery) + order not yet shipped,, asked them politely to modify my order since its not yet shipped but they refused. Customer service is replying to you but based on my personal experience i had bad one.

Tip for consumers:
when i made cash on delivery order, i found a product way cheaper ( 595aed to 390aed ) i asked them i want to modify the order but didnt accept even order not yet shipped. so disappointed

Products used:
PC parts

Service
Thumbnail of user hendrickh1
1 review
0 helpful votes
October 3rd, 2019

I'm satisfied with the service and products received, having bought a custom PC as well as peripherals. Though there where some complications, James and team went the extra mile to assemble the PC in office to the specifications and within my time requirements. A special thanks to them, and I will be a returning customer for sure.

Service
Value
Shipping
Quality
Thumbnail of user ismailb56
1 review
0 helpful votes
December 6th, 2022
Verified purchase

Very bad customer service. They promised to send a charger compatible to UAE but nothing received.
Their terms and conditions for the return and refund have extensive constraints (e.g. They charge 20% of the product price if you return it even sealed). Take home lesson: Do not buy again from this company.

Thumbnail of user michalm4
Michal m. – gear-up.me Rep

Dear Ismail, Thank you for your review and feedback.

We are sorry that your interaction with our customer service was not as expected. I investigated with them and found out that they offered you the UAE 3-pin cable for your charger but you refused to accept it.

Regarding our returns conditions, it is always evaluated based on the product's condition and the time frame of the return request. When there is any restocking fee it is used to cover the operation cost of the return of the product.

Please feel free to reach us anytime at +971 4 223 1780 or +971 56 33 88 642 during working hours and we will be happy to assist you! You can as well send us an email at support@gear-up.me Have a great day, Zee, Customer Service Manager at Gear-up.me.

Thumbnail of user xb4
1 review
0 helpful votes
February 28th, 2021

Of all the times a had an transaction with the company, all of my requests were handled professionally. Thanks gear-up team!

Service
Value
Shipping
Returns
Quality
Thumbnail of user michalm4
Michal m. – gear-up.me Rep

Dear X. B.,
Many thanks for your review and feedback. We are happy when we customers are returning to us because they not only appreciate our large selection but as well our team's service and attitude.
Feel free to reach us anytime at +971 4 223 1780 or +971 56 390 5905 should you need any help or assistance with your next purchase.

Have a great day, Zee, Customer Service Supervisor at Gear-up.me

Thumbnail of user omara167
1 review
2 helpful votes
May 2nd, 2020

Could not be any happier with the build that the team put together. From initial chats with Lidel who is very helpful to the end product I am really happy with how it has turned out. Lidel was super helpful through the process, he suggested better options for the build and gave advice which made the PC better than I could ever have imagined

Thumbnail of user adhama7
1 review
0 helpful votes
November 5th, 2020

I recently bought a keyboard from here and it was a bit troublesome at first but they had a very good customer service agent named Maynard, he helped me through my purchase. My keyboard arrived with some keys out of the sockets in the box though, but at least it wasn't damaged. My order was received swiftly. Even though the prices here is higher than usual. In the end I got what I wanted.

Thumbnail of user michalm4
Michal m. – gear-up.me Rep

Dear Adham,
Many thanks for your review. We are sorry that you have experienced some issue first but we are happy that it got resolved and you are enjoying your keyboard as it was meant to be enjoyed!
Please, note that you have 1-year warranty on your keyboard so if anything happens, please let us know.
Feel free to reach us anytime at +971 4 223 1780 or +971 56 390 5905 should you need any help or assistance with your next purchase.

Have a great day, Zee, Customer Service Supervisor at Gear-up.me

Thumbnail of user yayag1
1 review
4 helpful votes
April 10th, 2019

This company is really great as they provide instant service and treat anything and everything with extreme care. Recently my PCs ram broke and I emailed them, a very short time later they told me the would retrieve it that day and give it back to me the next day. I got it and it worked perfectly with low charge as my warranty for 12 months had expired. I would highly recommend this company as they are great and really kind and respectful to their customers!

Thumbnail of user saadt6
1 review
1 helpful vote
January 18th, 2022

For anyone ordering from Saudi Arabia be careful there are big difference in prices from currency to currency also they have a ton of hidden fee they will not tell you until your package arrived also they make you pay the VAT twice.
To check my word go and change the store currency and see the prices will go up and the (VAT Inclusive) mark will disappear be careful

Tip for consumers:
Don’t use it and Don't get fooled by there prices you going to pay the double when it’s arrived

Products used:
Motherboard, ram , intel cpu

Service
Value
Shipping
Returns
Quality
Thumbnail of user michalm4
Michal m. – gear-up.me Rep

Dear Saad,
Thank you for your review and feedback.
Let me explain you step by step the pricing so you better understand and to clarify your confusion.
1) Yes, there are differences in between the values to pay if you select different currency as not all currencies are the same. In your case 1AED is not equal to 1SAR. That is why the values change when you switch the currency.
2) There are no hidden fees and we charge you only for the price of the item (without VAT as we are not KSA based company and we can’t collect KSA VAT) and for shipping. The VAT is collected by courier on behalf of your government as well as the import fees (if any are imposed by customs in your country).
3) As you said, all customers can check the prices on our website in their preferred currencies and the “VAT inclusive” sign appears only for AED as we collect the VAT from UAE customers.
4) We are very open about our T&C’s and every customer can check them on our website or ask about them our customer service. We highly doubt that you paid “double” and if that is the true you should rise a complaint with KSA customs.
Please, feel free to reach us anytime at +971 4 223 1780 or +971 56 33 88 642 should you need any help or assistance with your future orders.
Have a great day, Gerald, Customer Service Supervisor at Gear-up.me

Thumbnail of user adilets
1 review
2 helpful votes
March 29th, 2020

Awesome, excellent PC was built! "Now we are IN WIN".
Many thanks to Mr. Lidel and his professional Team!

Thumbnail of user mp551
1 review
0 helpful votes
February 28th, 2021

I recommend their support! My orders were settled professionally! I'm already recommending to my friends!

Service
Thumbnail of user michalm4
Michal m. – gear-up.me Rep

Dear M P,
Many thanks for your review and all the stars. Nothing makes us happier than our customers recommending us to their friends and family.
Feel free to reach us anytime at +971 4 223 1780 or +971 56 390 5905 should you need any help or assistance with your next purchase.

Have a great day, Zee, Customer Service Supervisor at Gear-up.me

Thumbnail of user bryanm846
1 review
0 helpful votes
January 9th, 2023

I ordered my item on the 4th of Jan and they promised the delivery on Saturday but until now no update from them.

Service
Shipping
Thumbnail of user michalm4
Michal m. – gear-up.me Rep

Dear Bryan,
Thank you for your review and feedback. I can see your order was shipped on Saturday and unfortunately the courier did not manage to deliver it the same day so they proceed with delivery the next working day.

Please accept our apology for this delay.

Please feel free to reach us anytime at +971 4 223 1780 or +971 56 33 88 642 during working hours and we will be happy to assist you! You can as well send us an email at support@gear-up.me
Have a great day, Zee, Customer Service Manager at Gear-up.me.

Thumbnail of user hileyp
44 reviews
190 helpful votes
March 27th, 2020

Customer service is awesome there indeed. When I had a shipping delay they contacted me shortly and kept me updated every day.

Thumbnail of user nikitap25
1 review
2 helpful votes
January 27th, 2021

I asked to cancel my laptop charger order and get my money back. The support service replied that they do not refund the money for the order, but can only provide a discount on another product. I consider it a violation of consumer rights

Tip for consumers:
Do not use the services of this store

Products used:
Laptop charger

Service
Value
Shipping
Returns
Quality
Thumbnail of user michalm4
Michal m. – gear-up.me Rep

Dear Nikita,
Thank you for your review and feedback.
I am sorry for the misunderstanding you had with our agent. We have taken steps to improve our communication with customers to avoid this misunderstanding in the future.
We provide store credits for canceled orders to avoid cancelations fees imposed by payment gateways and VISA with Mastercard.

I can see that you have already received your order and it was cleared to your satisfaction.

Feel free to reach us anytime at +971 4 223 1780 or +971 56 390 5905 should you need any help or assistance with your next purchase.

Have a great day, Zee, Customer Service Supervisor at Gear-up.me

Thumbnail of user rodeng
1 review
2 helpful votes
June 11th, 2019

I've been buying from their web store few times already especially my Gaming PC, and i could say that they really know what this business is all about. My last order was delayed because it's EID Holiday well that was reasonable cause. They kept me updated and my order was delivered on the day they promised. Expert staffs who could deal with every question asked about all their product listing on website. Over all they are very professional, suggested to buy from them.

Thumbnail of user alib56
2 reviews
2 helpful votes
November 6th, 2016

My 1st and only experience (so far), i bought a 5.25" internal card reader for my PC from them and what i have to say or i have noticed is:
(a) They sent the item in it's original box ONLY, it just arrived as it is so there were no protection packaging for the cases of falling or bumping or poor handling (Definitely a mistake from them), it's a small item and it was only put in the courier/shipper plastic bag!

(b) The box itself had signs of wear, tears and bumps (courier's fault) even though they were relatively minor however, luckily the item inside was in perfect brand new condition.

(c) The shipping of the item was actually slow considering that it's from a neighboring country (Emirates), it took around 20 days to arrive from a neighboring country while items from Amazon take 10-14 days to arrive from the US which is located i other continent!

Would i buy from them again in the near future? I probably would, but i hope this kind of negligence and these silly mistakes never happen again because it won't be tolerated.

Value
Shipping
Quality
Thumbnail of user kerubom
1 review
0 helpful votes
June 16th, 2021

I want to say t am very happy with this site
They are true and products are good and very quick service but also to mention that their support is outstanding thank u again

Thumbnail of user michalm4
Michal m. – gear-up.me Rep

Dear Kerubo!
Thank you for your review of our services.
Please feel free to reach us anytime at +971 4 223 1780 or +971 56 33 88 642 during working hours and we will be happy to assist you in the future! You can as well send us an email to support@gear-up.me

Have a great day, Mohit, Customer Service Manager at Gear-up.me.

Thumbnail of user rodr73
1 review
0 helpful votes
February 16th, 2020

Excellent customer service... absolutely will recommend the site to all of my family, friends, and colleague. Thank you gear-up.me. Surely will place my future order from you again...

Thumbnail of user ricardob57
1 review
2 helpful votes
August 30th, 2019

I looked at numerous companies that could offer me a brand new Gaming PC. I mentioned specs and the purpose of the machine. Gear-Up was the only company that gave me GREAT support & GREAT prices. I will continue to buy products from them in the future. They are a fantastically competitive company - willing to do so much to gain the trust of their customers

Thumbnail of user gemmaa22
1 review
0 helpful votes
September 15th, 2020

We finally found an excellent online store. Great Customer service, he easily managed to find the item we wanted to buy. The price are good and they assure as that the products are brand new.

Thumbnail of user michalm4
Michal m. – gear-up.me Rep

Dear Gemma,
You just made our day! Many thanks for your review. We are always happy when our effort results in a happy customer!
We are looking forward to seeing you shopping with us again soon.

Feel free to reach us anytime during work hours at +971 4 223 1780 or +971 56 33 88 642 for help or further consultation.
Have a great day, Zee, Customer Service Supervisor at Gear-up.me

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Thumbnail of user michalm4
Michal m.
Typically does not respond to reviews

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114 reviews
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