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gear-up.me Questions & Answers

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Here’s what consumers have asked with answers from gear-up.me staff and previous consumers.

6 questions answered
0% answered in 1 day
Answer:

Hello Mohammed, Thank you for your question. We do offer shipping to Iraq on our website because of the limitations from Customs and shipping partners. However, we can always consider the option based on the project. Please let us know what are products you want to purchase via email (support@gear-up.me) and one of our Customer Service agents will investigate how can we help to make it happen. If you have further questions, feel free to reach us anytime at +971 4 223 1780 or +971 56 33 88 642 Have a great day, Zee Customer Service Supervisor at Gear-up.me

By Michal m.,
Answer:

Hi S. R., Thank you for your message and your interest in shopping with us. We offer standard UAE 1year warranty on everything we sell and extended 2years warranty on selected products. It means we will take care of sorting out the warranty claim for you. Please let us know at support@gear-up.me what is the laptop you are planning to buy. If manufacturers provide international warranty on the selected models you can as well approach them directly when our 1yr/2yrs warranty expires. Hope this helps. Have a great day. Gear-up.me support team.

By Michal m.,
See more answers (2)
Answer:

Dear Salman, We do ship to more than 20 countries in Middle East, Africa and Asia. The regular catalog items are shipped as follows: Once you place the order we will proceed it as per our delivery cycle: Currently Gear-Up.me ships your orders twice a week - Wednesday and Sunday. In order to take advantage of it please place your order: - no later than Monday 6pm for Wednesday Shipping - no later than Thursday 6pm for Sunday Shipping International customers please kindly add 2-3 working days for courier delivery once shipped (depends on how exact is the address you enter and then customs clearance). Please feel free to contact our customer Support Team on support@gear-up.me for more information. Have a nice day.

By Zee G.
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Answer:

Hello, thank you for your question. We ship to KSA with FedEx and usually, it takes 3-5 working days to deliver your order after placing the order online. If you have any further questions, please, call us (+971 4 223 1780) or email us to support@gear-up.me. Have a great day, Z.

By Michal m.,
Answer:

Dear Arbaz, Thank you for your interest in shopping with us. We do ship to Pakistan as well and we usually use DHL as a courier to ensure smooth delivery without problems. However as the customs procedure is out of our hands we can't 100% guarantee how much it will be and whether there will be any delays (despite we always ensure that all documents are provided to avoid it). Please, for more information and quicker response, kindly contact our customer service team at support@gear-up.me. Looking forward to hearing from you. Have a great day, your Gear-up.me Support team!

By Michal m.,
Answer:

Dear PeeJay, thank you for your question. Yes, you will receive the product in original packaging with all accessories and brand new with one year warranty. We at Gear-up.me are selling only brand new and genuine products. We are not a market place so all products are directly from us and you have 1 year warranty from us. Let us know at support@gear-up.me should you have any further questions. Have a great day. Your gear-up.me team

By Michal m.,

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Typical questions asked:
  • How long does shipping take?
  • What is the return policy?
  • Where is the company located?
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