I was looking for an online store for pc and my friends recommended this site. All i can say is this is an awesome store! Very professional and helpful =) i highly recommend this store for all your pc needs =)
They Made a Awesome Job on my Custom Build PC. Easy to communicate with. The whole process went so smoothly. Ofcourse theyre guving Discounts as well.
Special Thanks to Sir James for handling well all my Queries and even gave suggestions for a better Build. They were all Professionals and Experts on their field.
Great Work. More Power Gear-Up.Me
Seriously this is the worst vendor I've dealt with my entire life.
********Update
Lie, lie, lie and believe your lies.
For Over 100 days you kept on lying but this has to stop here and everyone has to know your are full of lies.
You talking about Support!
-One of call center representative told me to deal with FedEx by my own Knowing FedEx issued return!
-Late and sometimes not replying to my mails.
Nearly 4 months of emails and calls and here you have the courtesy to brag about " your so-called support "!
FedEx didn't try to reach me, I did reach them on 28th of July and there a screenshot of me calling them and they reassured me it will arrive the next day but it didn't.
On 24th of July FedEx located the item from Riyadh To Jeddah and it kept in transit there. This doesn't mean they tried to call me for over 4 days :/ , Bluffer
This is my shipment tracking number for every one to know about your lies.
The Problem
They stole my money.
I ordered an item from them, and the delivery toke forever and when I couldn't receive the item fedex issued a return request to them which they replied to after nearly 40 days and after they received the item they decided to charge me for the fees of leaving the item in fedex facility and refunded my only 37% of my payment " which I didn't receive till now btw"
And they banned my from their FB page so not to post any warning comments.
Dear Mahmoud,
Thank you for your feedback and review. We appreciate it as it gives us the opportunity to see where we can improve our service to customers.
I am familiar with your case as we were supporting from the beginning by sharing the tracking link for your order delivery to be able to contact Fedex and arrange smooth delivery as you were requesting it to be delivered before a certain day.
We are using premium shipping partners like DHL and FedEx (who was delivering your order) and they were trying to reach you for 4 consecutive days before your travel but unfortunately, you were not available to receive it. After that, they were trying to reach you for another 10 days to arrange alternative delivery but again without success. When they were not able to reach you they have returned the package to us.
We have offered you to resend your product again but you refused it. As per our T&C’s we have refunded it less the cost of the shipping charges.
We are always following up on the delivery of orders to our customers to make sure it is properly delivered. But it requires a little bit of cooperation from the side of receiving customer to ensure the last step of delivery is done without unnecessary delays.
Please, feel free to reach us anytime at +971 4 223 1780 or +971 56 33 88 642 should you need any help or assistance with your future orders.
Have a great day, Gerald, Customer Service Supervisor at Gear-up.me
The first thing I want to say is the prompt technical support. Tech rep is ready to advise in a very short period.
I tried some other sites in UAE, but their response was very poor.
I dont think their pricing is economical especially for a customer like me (I'm in Oman) that I have to give nearly AED 70 for delivery and AED 70 for the tax, so that paying a minimum of AED 140 for every package.
In total the pricing wont be good compared to local market but their collection is excellent.
Dear Muneer,
Thank you for your review and valuable feedback. We are always working on improving our services. We hope we will be able to offer better solution soon. Have a great day, you Gear-up.me Team
Thank you for the hospitality at your office and it was nice meeting you John, Meliyar and the rest of the team. Placing the order and the service/support received apricated. Sure I will place orders again :) Respect.
This card is nowhere to be found, luckily gave them a call about it. Thanks John for securing the card for me. Cheers mate!
Dear Jef,
Thank you, you have left a smile on the faces of our whole team!
Please feel free to reach us anytime at +971 4 223 1780 or +971 56 33 88 642 during working hours and we will be happy to assist you in the future! You can as well send us an email to support@gear-up.me
Have a great day, Mohit, Customer Service Manager at Gear-up.me.
Bought a quite expensive monitor - but on arrival the bezel was wonky and the picture had a dark shadow in the centre. Contacted them but they wont simply replace - they want to claim on the manufacturer warranty! What after a few days?! They have NO RETURNS POLICY - if its broken when delivered its YOUR PROBLEM and not theirs. Dont buy anything from these guys that is expensive. They want pictures and videos and then they decide and then they will contact the warranty people etc... a good company should simply replace within a week of delivery. Really shoddy... considering that the things they sell are high priced items AVOID AT ALL COSTS.
Dear Stu,
Thank you for your review and for providing valuable feedback. We are sorry that you are experiencing an issue with your monitor and we are here to help.
Please note that our return policy is available on our website (https://gear-up.me/returns-exchange). In case the product is DOA or broken on arrival we proceed with the replacement. Later reporting of the issue (as in your case) falls under Warranty Claim and then it has to be forwarded to the manufacturer’s service center to be evaluated to exclude CID (Customer Induced Damage).
We are always taking care of the warranty claim and urging our partners’ service centers to resolve the warranty claim as soon as possible and in favor of our customers.
Our customer service agent will contact you to arrange the collection and processing of the Warranty Claim for you.
Thank you for your understanding.
Have a great day.
Zee, Customer Service Supervisor, Gear-up.me
Gear-up has the most computer peripherals that you will not find in local market. Even the latest ones... they also have great customer service and always on time upon delivery.
I selected my new PCs components from Gear-up web site and requested their advice regarding compatibility and how to optimize the performance of my selection for heavy photo editing processes Gear-Up staff were very professional and gave me great advices I received my PC assembled in excellent way and on time I am happy for shopping with Gear-up.me Highly recommended
Dear Mahmoud,
Thank you for your feedback and nice words. Our trained IT professionals are here to help you anytime you need. Have a great day.
100% satisfied. From shopping experience to delivery. They helped me put my PC together, helped with configuration and build it for me. Will shop there again soon.
My 1st and only experience (so far), i bought a 5.25" internal card reader for my PC from them and what i have to say or i have noticed is:
(a) They sent the item in it's original box ONLY, it just arrived as it is so there were no protection packaging for the cases of falling or bumping or poor handling (Definitely a mistake from them), it's a small item and it was only put in the courier/shipper plastic bag!
(b) The box itself had signs of wear, tears and bumps (courier's fault) even though they were relatively minor however, luckily the item inside was in perfect brand new condition.
(c) The shipping of the item was actually slow considering that it's from a neighboring country (Emirates), it took around 20 days to arrive from a neighboring country while items from Amazon take 10-14 days to arrive from the US which is located i other continent!
Would i buy from them again in the near future? I probably would, but i hope this kind of negligence and these silly mistakes never happen again because it won't be tolerated.
The main reasons I recommend Gear-up.me is because:
1) Their Prices are much lower than other Stores in UAE, also less than Amazon UAE.
2) There is much more items available, and you don't have to look for other expensive stores.
3) Their customer support agent ZEE is very friendly, he will assist you via an Email and Whatsapp on almost everything.
I am returning Customer and
I RECOMMEND THIS STORE TO EVERYONE.
I will Give
Gear-up.me is amazing. Their customer support service is brilliant. I received original creative sound blaster audigy rx and Creative E1 in a brilliant condition. Only once I wanted to change order which cant be changed as it was already shipped, which I understand that it will take alot of time and will cost more, which i decided not to change. Brilliant store. Their prices are also very low compared to amazon uae. . I will definitely recommend.
Very good service. I purchased 3 hard drives and graphic card. All came in time. I had few questions before the purchase and the feedback was quick and professional. I'll be shopping here again soon.
It has an excellent customer service. And after sales service.
It picked and replaced my item in warranty without any shipment charges.
They are constantly Improving..
Dear Mussadiq,
Thank you for your feedback and nice words. It's our goal to improve our services every day. We are looking forward to your future orders. Have a great day.
Big "thank you" to Gear-up.me for helping set up new gaming PC with the newest GTX 1080! They went extra mile to make sure it is delivered before Eid holiday! No other way than recommend this website
I ordered my item on the 4th of Jan and they promised the delivery on Saturday but until now no update from them.
Dear Bryan,
Thank you for your review and feedback. I can see your order was shipped on Saturday and unfortunately the courier did not manage to deliver it the same day so they proceed with delivery the next working day.
Please accept our apology for this delay.
Please feel free to reach us anytime at +971 4 223 1780 or +971 56 33 88 642 during working hours and we will be happy to assist you! You can as well send us an email at support@gear-up.me
Have a great day, Zee, Customer Service Manager at Gear-up.me.
No questions left unanswered, technical support team is phenomenal and delivery is always on point.
Gear-up is the most reliable PC component shop in the middle east, period.
Dear Ahmed,
Thank you for your trust and great review. We are happy we have fulfilled your expectations. Looking forward to you next orders. Have a great day, Your Gear-up.me team
Excellent customer service... absolutely will recommend the site to all of my family, friends, and colleague. Thank you gear-up.me. Surely will place my future order from you again...
Of all the times a had an transaction with the company, all of my requests were handled professionally. Thanks gear-up team!
Dear X. B.,
Many thanks for your review and feedback. We are happy when we customers are returning to us because they not only appreciate our large selection but as well our team's service and attitude.
Feel free to reach us anytime at +971 4 223 1780 or +971 56 390 5905 should you need any help or assistance with your next purchase.
Have a great day, Zee, Customer Service Supervisor at Gear-up.me
I recommend their support! My orders were settled professionally! I'm already recommending to my friends!
Dear M P,
Many thanks for your review and all the stars. Nothing makes us happier than our customers recommending us to their friends and family.
Feel free to reach us anytime at +971 4 223 1780 or +971 56 390 5905 should you need any help or assistance with your next purchase.
Have a great day, Zee, Customer Service Supervisor at Gear-up.me
Overview
gear-up.me has a rating of 4.3 stars from 114 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with gear-up.me most frequently mention customer service, online store and many thanks. gear-up.me ranks 8th among Computer sites.
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Dear Klein, It was pleasure to work with you on your projects and we are looking forward to many more coming up in the future! Many thanks for your time to write such a great review! Have a great day, Your Gear-up.me team