Very bad customer service. They promised to send a charger compatible to UAE but nothing received.
Their terms and conditions for the return and refund have extensive constraints (e.g. They charge 20% of the product price if you return it even sealed). Take home lesson: Do not buy again from this company.
Highly recommended online store, especially Maynard, the Customer Support Agent. He knows very well what his doing and he's so helpful.
Even if in some items their prices are high, we still choose to buy from them because they help us choose the best product for us.
Dear Liza,
Thank you for your review! We will forward it to Maynard so he is even more motivated!
We are always working on improving our services including searching for new suppliers to be able to offer competitive prices on every level.
We are looking forward to seeing you shop with us again soon!
Feel free to reach us anytime during work hours at +971 4 223 1780 or +971 56 33 88 642 for help or further consultation.
Have a great day, Zee, Customer Service Supervisor at Gear-up.me
I asked to cancel my laptop charger order and get my money back. The support service replied that they do not refund the money for the order, but can only provide a discount on another product. I consider it a violation of consumer rights
Dear Nikita,
Thank you for your review and feedback.
I am sorry for the misunderstanding you had with our agent. We have taken steps to improve our communication with customers to avoid this misunderstanding in the future.
We provide store credits for canceled orders to avoid cancelations fees imposed by payment gateways and VISA with Mastercard.
I can see that you have already received your order and it was cleared to your satisfaction.
Feel free to reach us anytime at +971 4 223 1780 or +971 56 390 5905 should you need any help or assistance with your next purchase.
Have a great day, Zee, Customer Service Supervisor at Gear-up.me
I recently bought a keyboard from here and it was a bit troublesome at first but they had a very good customer service agent named Maynard, he helped me through my purchase. My keyboard arrived with some keys out of the sockets in the box though, but at least it wasn't damaged. My order was received swiftly. Even though the prices here is higher than usual. In the end I got what I wanted.
Dear Adham,
Many thanks for your review. We are sorry that you have experienced some issue first but we are happy that it got resolved and you are enjoying your keyboard as it was meant to be enjoyed!
Please, note that you have 1-year warranty on your keyboard so if anything happens, please let us know.
Feel free to reach us anytime at +971 4 223 1780 or +971 56 390 5905 should you need any help or assistance with your next purchase.
Have a great day, Zee, Customer Service Supervisor at Gear-up.me
I have experienced fraud in dealing with Gear-up. I purchased a Samsung kiosk which comes in a screen + connection box.
What they send is only screen.
Upon raising a complaint about the missing box, they tried saying the price is for screen only. I produced their link through which I made the purchase. Nowhere on they could point out that it's a screen only price. Entire catalogue and link shows picture of screen and connection box.
I would urge buyers to stay away from the fraudster company. I am taking this company legal anyways.
Dear Kartik,
We’re sorry for any confusion caused by your recent purchase with us. We want to clarify that it was never our intention to mislead you or any of our customers. The picture on our website was meant to illustrate the product and we apologize if this was not clear.
We assure you that the price you paid was for the screen alone, which is consistent with its market value. Our goal is to offer fair deals based on accurate market prices. We understand you were expecting both the screen and connection box for the price of the screen, but this was a misunderstanding based on the illustrative photo provided by the manufacturer.
We value your trust and are committed to ensuring our customers clearly understand what they are purchasing. We apologize for any inconvenience this may have caused and appreciate your understanding.
If you need further assistance, please don't hesitate to contact us at +971 4 223 1780 or +971 56 33 88 642, or send an email to support@gear-up.me.
Best regards,
Vincent, Customer Service Supervisor at Gear-up.me
One of their employee from support team has helped me throughout the buying process of my gaming PC. I am happy with my new PC because i could really select what I want in it so it has all the features I need for my gaming and video editing. Great service & support!
Dear Abdullah,
Many thanks for your review and words of appreciation! We love to build top-end and customized PCs and to help our customers to get their dream PC with peace of mind.
Feel free to reach us anytime during work hours at +971 4 223 1780 or +971 56 33 88 642 for help or further consultation.
Have a great day, Zee, Customer Service Supervisor at Gear-up.me
Excellent service, extremely satisfied with the sales transaction, and the customer service far exceeded my high expectations and request! Thank you for exceeding the typical customer service. It's very evident that this company cares and values their business.
Dear Ays,
Many thanks for your review and kind words. It is a pleasant experience to receive such recognition for our work especially in a time of many restrictions and difficulties!
We hope you are enjoying your ordered products.
We are looking forward to seeing you shopping with us again soon.
Have a great day, Zee, Customer Service Supervisor at Gear-up.me
I was buying a gaming PC for the first time and was not familiar with the technology and features. A guy from Gear-Up.Me has suggested the perfect gaming PC and gave me all the information about its features.
Thanks for all the support!
Dear Jessy,
Thank you for your review. Our PC build team is here to assist customers no matter how experienced.
We are happy that your PC fulfilled the expectations and you are enjoying it.
Please, Feel free to reach us anytime during work hours at +971 4 223 1780 or +971 56 33 88 642 for help or further consultation. We are here for you.
Have a great day, Zee, Customer Service Supervisor at Gear-up.me
I got my first gaming rig built from Gear-up and it was very important that everything is spot on. These guys made it possible by matching my requirements and specifications. James was very patient and helpful with his suggestions. Delivery was on time and well managed. There's nothing more I could ask for, oh and they offer great after sales service as well.
My experience with this online was exceptional. Great follow up from customer support which is rare here in UAE. They have wide selection and quite short delivery time as well. I'm happy to find this e-shop and I can only recommend.
Ive been buying upgrades for my pc from Gear-up since 2014, everything from monitors, cases, motherboards, CPUs, etc... worked perfectly and shipping was fast. Highly recommended. Shop with confidence :)
Thank you, guys, for your great support. All delivered as promised. And when my PSU was faulty they guided me through troubleshooting first and then arranged everything needed to proceed with warranty claim. I'm one happy customer! Can only recommend - one of a kind in Middle East!
I have upgraded my PC recently and I bought everything from Gear-up.me. Definitely most reliable e-shop in UAE, helpful customer support with European attitude and responsibility.
Delivery was done as promised and all was wrapped in bubble foil to ensure it is protected during shipping. I'm very happy with them and I'll be shopping there again soon. Thumbs up!
I received excellent service from this Dubai based company in providing ne the right computer to allow me to use flight simulator X-Plane 11. Was given different options to chose from. Very good communications throughout and payment, ordering and delivery were easy. Would recommended them for your gaming needs in the UAE and beyond.
Doug H - Dubai
A week ago I purchased most of my new PC components form gear-up when suddenly I noticed I mistakenly purchased a wrong Motherboard. But thanks to their outstanding customer service, I got my motherboard replaced with the correct one without hassle and fast. They are very responsive to my emails and they even give me some advice about compatibility and how to do stuffs on my newly built pc. It's an easy 5 star for Gear-Up! Must recommend!
Dear Philip,
Thank you for your feedback and nice words. Let us know us next time you need any support in case of upgrade or similar. We will be happy to help. Have a great day.
I'm satisfied with the service and products received, having bought a custom PC as well as peripherals. Though there where some complications, James and team went the extra mile to assemble the PC in office to the specifications and within my time requirements. A special thanks to them, and I will be a returning customer for sure.
This shop is well customer oriented. I didn't have my visa card open for online shopping so the guys offered me other payment options and guided me through the whole payment process. I selected bank transfer. After I made the payment they processed the order within few day and I just received my order perfectly packed in bubble wrap and I can't wait set it all together and start playing. I will nee better monitor soon so I will purchase it fro Gear-up.me again!
I ordered a Gigabyte Gaming 8 which I could not find on any competitors sites (Or my usual suppliers). I thought I would give Gear-up a try and was shocked when the motherboard was delivered two days later. No delivery damage and the board worked like a dream. Well done and you now have a new customer!
Cain@ Coolcain.com
Dear Ray,
Thank you for your feedback and nice words. We are working every day on extending our portfolio to satisfy every IT connoisseur. We are happy to hear that you are satisfied with our services. Have a great day.
Gear-up.me are true professionals. They first helped me with configuration by suggesting alternatives so I could think about it within my budget. And then they build it for me and deliver to my apartment. All done professionally, providing original boxes with accessories and Free game. I'm happy to find them here Dubai.
Choosing for the right online shop makes me worried, as i always encounter problems with the delivered items ( wrong items). But with gear up i don't feel hesitant because one of my friends recommend them with the good service she experience while purchasing with them.
And they prove it, and as a matter of fact i'm now their regular customer :)
Overview
gear-up.me has a rating of 4.3 stars from 114 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with gear-up.me most frequently mention customer service, online store and many thanks. gear-up.me ranks 8th among Computer sites.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Ismail, Thank you for your review and feedback.
We are sorry that your interaction with our customer service was not as expected. I investigated with them and found out that they offered you the UAE 3-pin cable for your charger but you refused to accept it.
Regarding our returns conditions, it is always evaluated based on the product's condition and the time frame of the return request. When there is any restocking fee it is used to cover the operation cost of the return of the product.
Please feel free to reach us anytime at +971 4 223 1780 or +971 56 33 88 642 during working hours and we will be happy to assist you! You can as well send us an email at support@gear-up.me Have a great day, Zee, Customer Service Manager at Gear-up.me.