Beware, think before you purchase from Gear-Up.me
Yes, they have hard to find items, but beware, specially people from outside UAE and from the neighboring gulf countries, because dealing with them is purely at your own risk, like what they have mentioned in their website.
Let me tell you my experience.
This is my second time purchasing at their website, the first purchase was no problem. Yes I have received my items in good condition. So I decided to purchase the second time, but the second one, revealed me their real identity. I bought from them a SSD, to cut it short I received it dead. I email their support team for several times but nobody answered, until I vulgarly write a comment on their facebook.
And the first email I receive from their support is this;
"We have not received your emails as they are classified as spam, because of the gmx.com domain." From: *******@gear-up.com"
The Email you use to create account with them are classified as spam! How come!
Second is, I have notice on their support email, there is no person's name in the signature line. You don't know the person you are dealing with, means that you might be dealing with several persons.
Third is, the items that they send are not tested and quality check, as what them have mention in their next reply:
"Please note that we are not the manufacturer of the product and we have no influence on quality of the products" From: *******@gear-up.com
Fourth, when you agreed to send the defective item to them, at your own cost, this is what they will reply to you
Send it to:
Gear-up.me
Orynx General Trading
Cargo Village
Dubai
050 394 50 26
And again, like in the email, no person is responsible to receive my shipment.
I ask them, "whom should I send the consignment, for security purpose?", and here what they reply to me:
"We do not know who in our office will receive the package and not sure how is it connected to security? You can consignee it to Mr. Michal if you like" From: *******@gear-up.com
Is this a correct reply during this kinds of problems, or simply they don't care!
And to finish this, there is no direct line to contact with them in cases like this.
Great service and stock. Only one place in UAE where you can find everything: from AMD to Intel.
Very easy to use Web servive...
I bought a GPU... it was deffective... i sent it to be replaced
N nao im GPU less
For over 3 months now
U guys are even better then New-egg -_-
One of the staff members helped me all the way through buying my pc, great service, great pc, and lots of options.
A Profesional seller who understand that every new gamer pc is unique, the assembly was perfect, fast. Thank you
Great company with expert staff, James helped me on my gaming build and he was awesome. I recommend them to any gamer
Best computer hardware provider website. With instant support from customer service team.
Good luck,
It is not about the product but the service provided by Gearup and their support team.
Excellent Service.
This online store competes to AMAZON than other online shops. Their staff is very accomodating, Especially Maynard.
Bad customer service, there are other alternatives.
Overview
gear-up.me has a rating of 4.3 stars from 114 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with gear-up.me most frequently mention customer service, online store and many thanks. gear-up.me ranks 8th among Computer sites.
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- Dubai, Dubai
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Company Representative
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Jamal,
Many thanks for shopping with us and for this 5-star review. We are always excited when customers enjoy shopping with us and it gives us the motivation to work even harder on our customers' shopping experience.
We are looking forward to see you shopping with us again soon!
Please, Feel free to reach us anytime during work hours at +971 4 223 1780 or +971 56 33 88 642 for help or further consultation. We are here for you.
Have a great day, Zee, Customer Service Supervisor at Gear-up.me