Nevermind W.

Shopping online, I was careful to find and buy a product whose description precisely fitted my needs. When it arrived (after a little mix-up about the delivery, but that's another story) it turned out to be not quite what I wanted, after all, and not right for use in the UAE. There followed a quite lengthy back-and-forth, (fixing the delivery) establishing the exact nature of the problem - complete with photos - and what was going to be done about it.

Although it was frustrating to have to go through this, their customer service was unfailingly polite and positive, and I got the clear impression that they really cared about making sure I got what I wanted. And I did! Eventually. The website still needs work, and I suspect that there's a bit of a disconnect between their fulfilment and follow-up, but I have already recommended them to one colleague, and expect to do so again.