gear-up.me Reviews Summary
gear-up.me has a rating of 4.3 stars from 114 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with gear-up.me most frequently mention customer service, online store and many thanks. gear-up.me ranks 12th among Computer sites.
I have experienced fraud in dealing with Gear-up. I purchased a Samsung kiosk which comes in a screen + connection box.
What they send is only screen.
Upon raising a complaint about the missing box, they tried saying the price is for screen only. I produced their link through which I made the purchase. Nowhere on they could point out that it's a screen only price. Entire catalogue and link shows picture of screen and connection box.
I would urge buyers to stay away from the fraudster company. I am taking this company legal anyways.
Made an order on 9 October 2023 and today is 16 October 2023 and no delivery yet eventhough its mentioned in website its a 2-3 shipping period. When i made first order i suppose to award gear up point but i didnt even when i made the next order i asked them to update my gear up point and use it but no action and didnt accept it. When i made the second order ( payment at delivery) + order not yet shipped,, asked them politely to modify my order since its not yet shipped but they refused. Customer service is replying to you but based on my personal experience i had bad one.
Dear Saeed S,
We sincerely apologize for any inconvenience you've experienced with your orders and for the delay in our response to this review. Your feedback is invaluable to us, and we want to address each of your concerns in a propper manner.
Regarding the shipping delay for the 2 fan products in your order, we truly regret not updating you sooner. This oversight is not in line with the service standards we strive to maintain, and we understand the frustration it caused.
For the Gear Up points, we wish to clarify and assure you that the 81 Gear Up points for your order were credited to your account. Additionally, recognizing the inconvenience you faced with your previous order, we've compensated you with 100 extra Gear Up points. This adjustment reflects our commitment to your satisfaction and to rectifying the oversight.
We understand your disappointment regarding our inability to modify your second order. This decision was aimed at preventing further delays, as changes would necessitate reprocessing. We assure you, such situations are exceptional, and our team is dedicated to meeting our promised delivery timelines.
We hope this experience will not deter you from future purchases. We are eager to offer you the level of service and prompt delivery that you, and all our customers, rightfully expect.
Should you have any further questions or need assistance, please do not hesitate to reach out to us at +971 4 223 1780 or +971 56 33 88 642 during working hours, or send an email to support@gear-up.me.
Best regards,
Zee, Customer Service Manager at Gear-up.me
They have a good customer service. However, they will not update you if your order will get delayed, unless you ask.
Dear Jean,
Please accept our apology for the delay of your order. Our customer service usually informs customers once it is confirmed that we can't avoid the delay.
I will investigate what happened in your case that you were not informed in time.
Feel free to reach us anytime at +971 4 223 1780 or +971 56 33 88 642 during working hours and we will be happy to assist you!
You can also send us an email at support@gear-up.me
Have a great day, Zee, Customer Service Manager at Gear-up.me.
I ordered my item on the 4th of Jan and they promised the delivery on Saturday but until now no update from them.
Dear Bryan,
Thank you for your review and feedback. I can see your order was shipped on Saturday and unfortunately the courier did not manage to deliver it the same day so they proceed with delivery the next working day.
Please accept our apology for this delay.
Please feel free to reach us anytime at +971 4 223 1780 or +971 56 33 88 642 during working hours and we will be happy to assist you! You can as well send us an email at support@gear-up.me
Have a great day, Zee, Customer Service Manager at Gear-up.me.
Very bad customer service. They promised to send a charger compatible to UAE but nothing received.
Their terms and conditions for the return and refund have extensive constraints (e.g. They charge 20% of the product price if you return it even sealed). Take home lesson: Do not buy again from this company.
Dear Ismail, Thank you for your review and feedback.
We are sorry that your interaction with our customer service was not as expected. I investigated with them and found out that they offered you the UAE 3-pin cable for your charger but you refused to accept it.
Regarding our returns conditions, it is always evaluated based on the product's condition and the time frame of the return request. When there is any restocking fee it is used to cover the operation cost of the return of the product.
Please feel free to reach us anytime at +971 4 223 1780 or +971 56 33 88 642 during working hours and we will be happy to assist you! You can as well send us an email at support@gear-up.me Have a great day, Zee, Customer Service Manager at Gear-up.me.
For anyone ordering from Saudi Arabia be careful there are big difference in prices from currency to currency also they have a ton of hidden fee they will not tell you until your package arrived also they make you pay the VAT twice.
To check my word go and change the store currency and see the prices will go up and the (VAT Inclusive) mark will disappear be careful
Dear Saad,
Thank you for your review and feedback.
Let me explain you step by step the pricing so you better understand and to clarify your confusion.
1) Yes, there are differences in between the values to pay if you select different currency as not all currencies are the same. In your case 1AED is not equal to 1SAR. That is why the values change when you switch the currency.
2) There are no hidden fees and we charge you only for the price of the item (without VAT as we are not KSA based company and we can’t collect KSA VAT) and for shipping. The VAT is collected by courier on behalf of your government as well as the import fees (if any are imposed by customs in your country).
3) As you said, all customers can check the prices on our website in their preferred currencies and the “VAT inclusive” sign appears only for AED as we collect the VAT from UAE customers.
4) We are very open about our T&C’s and every customer can check them on our website or ask about them our customer service. We highly doubt that you paid “double” and if that is the true you should rise a complaint with KSA customs.
Please, feel free to reach us anytime at +971 4 223 1780 or +971 56 33 88 642 should you need any help or assistance with your future orders.
Have a great day, Gerald, Customer Service Supervisor at Gear-up.me
Seriously this is the worst vendor I've dealt with my entire life.
********Update
Lie, lie, lie and believe your lies.
For Over 100 days you kept on lying but this has to stop here and everyone has to know your are full of lies.
You talking about Support!
-One of call center representative told me to deal with FedEx by my own Knowing FedEx issued return!
-Late and sometimes not replying to my mails.
Nearly 4 months of emails and calls and here you have the courtesy to brag about " your so-called support "!
FedEx didn't try to reach me, I did reach them on 28th of July and there a screenshot of me calling them and they reassured me it will arrive the next day but it didn't.
On 24th of July FedEx located the item from Riyadh To Jeddah and it kept in transit there. This doesn't mean they tried to call me for over 4 days :/ , Bluffer
This is my shipment tracking number for every one to know about your lies.
The Problem
They stole my money.
I ordered an item from them, and the delivery toke forever and when I couldn't receive the item fedex issued a return request to them which they replied to after nearly 40 days and after they received the item they decided to charge me for the fees of leaving the item in fedex facility and refunded my only 37% of my payment " which I didn't receive till now btw"
And they banned my from their FB page so not to post any warning comments.
Dear Mahmoud,
Thank you for your feedback and review. We appreciate it as it gives us the opportunity to see where we can improve our service to customers.
I am familiar with your case as we were supporting from the beginning by sharing the tracking link for your order delivery to be able to contact Fedex and arrange smooth delivery as you were requesting it to be delivered before a certain day.
We are using premium shipping partners like DHL and FedEx (who was delivering your order) and they were trying to reach you for 4 consecutive days before your travel but unfortunately, you were not available to receive it. After that, they were trying to reach you for another 10 days to arrange alternative delivery but again without success. When they were not able to reach you they have returned the package to us.
We have offered you to resend your product again but you refused it. As per our T&C’s we have refunded it less the cost of the shipping charges.
We are always following up on the delivery of orders to our customers to make sure it is properly delivered. But it requires a little bit of cooperation from the side of receiving customer to ensure the last step of delivery is done without unnecessary delays.
Please, feel free to reach us anytime at +971 4 223 1780 or +971 56 33 88 642 should you need any help or assistance with your future orders.
Have a great day, Gerald, Customer Service Supervisor at Gear-up.me
I want to say t am very happy with this site
They are true and products are good and very quick service but also to mention that their support is outstanding thank u again
Dear Kerubo!
Thank you for your review of our services.
Please feel free to reach us anytime at +971 4 223 1780 or +971 56 33 88 642 during working hours and we will be happy to assist you in the future! You can as well send us an email to support@gear-up.me
Have a great day, Mohit, Customer Service Manager at Gear-up.me.
This card is nowhere to be found, luckily gave them a call about it. Thanks John for securing the card for me. Cheers mate!
Dear Jef,
Thank you, you have left a smile on the faces of our whole team!
Please feel free to reach us anytime at +971 4 223 1780 or +971 56 33 88 642 during working hours and we will be happy to assist you in the future! You can as well send us an email to support@gear-up.me
Have a great day, Mohit, Customer Service Manager at Gear-up.me.
I recommend their support! My orders were settled professionally! I'm already recommending to my friends!
Dear M P,
Many thanks for your review and all the stars. Nothing makes us happier than our customers recommending us to their friends and family.
Feel free to reach us anytime at +971 4 223 1780 or +971 56 390 5905 should you need any help or assistance with your next purchase.
Have a great day, Zee, Customer Service Supervisor at Gear-up.me
Of all the times a had an transaction with the company, all of my requests were handled professionally. Thanks gear-up team!
Dear X. B.,
Many thanks for your review and feedback. We are happy when we customers are returning to us because they not only appreciate our large selection but as well our team's service and attitude.
Feel free to reach us anytime at +971 4 223 1780 or +971 56 390 5905 should you need any help or assistance with your next purchase.
Have a great day, Zee, Customer Service Supervisor at Gear-up.me
I asked to cancel my laptop charger order and get my money back. The support service replied that they do not refund the money for the order, but can only provide a discount on another product. I consider it a violation of consumer rights
Dear Nikita,
Thank you for your review and feedback.
I am sorry for the misunderstanding you had with our agent. We have taken steps to improve our communication with customers to avoid this misunderstanding in the future.
We provide store credits for canceled orders to avoid cancelations fees imposed by payment gateways and VISA with Mastercard.
I can see that you have already received your order and it was cleared to your satisfaction.
Feel free to reach us anytime at +971 4 223 1780 or +971 56 390 5905 should you need any help or assistance with your next purchase.
Have a great day, Zee, Customer Service Supervisor at Gear-up.me
I recently bought a keyboard from here and it was a bit troublesome at first but they had a very good customer service agent named Maynard, he helped me through my purchase. My keyboard arrived with some keys out of the sockets in the box though, but at least it wasn't damaged. My order was received swiftly. Even though the prices here is higher than usual. In the end I got what I wanted.
Dear Adham,
Many thanks for your review. We are sorry that you have experienced some issue first but we are happy that it got resolved and you are enjoying your keyboard as it was meant to be enjoyed!
Please, note that you have 1-year warranty on your keyboard so if anything happens, please let us know.
Feel free to reach us anytime at +971 4 223 1780 or +971 56 390 5905 should you need any help or assistance with your next purchase.
Have a great day, Zee, Customer Service Supervisor at Gear-up.me
Excellent service, extremely satisfied with the sales transaction, and the customer service far exceeded my high expectations and request! Thank you for exceeding the typical customer service. It's very evident that this company cares and values their business.
Dear Ays,
Many thanks for your review and kind words. It is a pleasant experience to receive such recognition for our work especially in a time of many restrictions and difficulties!
We hope you are enjoying your ordered products.
We are looking forward to seeing you shopping with us again soon.
Have a great day, Zee, Customer Service Supervisor at Gear-up.me
Highly recommended online store, especially Maynard, the Customer Support Agent. He knows very well what his doing and he's so helpful.
Even if in some items their prices are high, we still choose to buy from them because they help us choose the best product for us.
Dear Liza,
Thank you for your review! We will forward it to Maynard so he is even more motivated!
We are always working on improving our services including searching for new suppliers to be able to offer competitive prices on every level.
We are looking forward to seeing you shop with us again soon!
Feel free to reach us anytime during work hours at +971 4 223 1780 or +971 56 33 88 642 for help or further consultation.
Have a great day, Zee, Customer Service Supervisor at Gear-up.me
We finally found an excellent online store. Great Customer service, he easily managed to find the item we wanted to buy. The price are good and they assure as that the products are brand new.
Dear Gemma,
You just made our day! Many thanks for your review. We are always happy when our effort results in a happy customer!
We are looking forward to seeing you shopping with us again soon.
Feel free to reach us anytime during work hours at +971 4 223 1780 or +971 56 33 88 642 for help or further consultation.
Have a great day, Zee, Customer Service Supervisor at Gear-up.me
One of their employee from support team has helped me throughout the buying process of my gaming PC. I am happy with my new PC because i could really select what I want in it so it has all the features I need for my gaming and video editing. Great service & support!
Dear Abdullah,
Many thanks for your review and words of appreciation! We love to build top-end and customized PCs and to help our customers to get their dream PC with peace of mind.
Feel free to reach us anytime during work hours at +971 4 223 1780 or +971 56 33 88 642 for help or further consultation.
Have a great day, Zee, Customer Service Supervisor at Gear-up.me
I was buying a gaming PC for the first time and was not familiar with the technology and features. A guy from Gear-Up.Me has suggested the perfect gaming PC and gave me all the information about its features.
Thanks for all the support!
Dear Jessy,
Thank you for your review. Our PC build team is here to assist customers no matter how experienced.
We are happy that your PC fulfilled the expectations and you are enjoying it.
Please, Feel free to reach us anytime during work hours at +971 4 223 1780 or +971 56 33 88 642 for help or further consultation. We are here for you.
Have a great day, Zee, Customer Service Supervisor at Gear-up.me
As I wanted and performance as expected, just gotta be careful with your build and make good research about it
Dear Abdullah,
Thank you for your review. Our PC build team is here to help customers to make the right decisions when it comes to PC builds or just discuss ideas to help customers to realize what they need.
We are happy that your PC fulfilled the expectations and you are enjoying it.
Please, Feel free to reach us anytime during work hours at +971 4 223 1780 or +971 56 33 88 642 for help or further consultation. We are here for you.
Have a great day, Zee, Customer Service Supervisor at Gear-up.me
Delivered very fast laptop works great. Product is original brand new. Very happy with the team fast response thank you!
Dear Jamal,
Many thanks for shopping with us and for this 5-star review. We are always excited when customers enjoy shopping with us and it gives us the motivation to work even harder on our customers' shopping experience.
We are looking forward to see you shopping with us again soon!
Please, Feel free to reach us anytime during work hours at +971 4 223 1780 or +971 56 33 88 642 for help or further consultation. We are here for you.
Have a great day, Zee, Customer Service Supervisor at Gear-up.me
From the business
Shop wide range of Computer parts, hardware and accessories from the best online seller. We provide express courier delivery in the UAE and Middle East.
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Kartik,
We’re sorry for any confusion caused by your recent purchase with us. We want to clarify that it was never our intention to mislead you or any of our customers. The picture on our website was meant to illustrate the product and we apologize if this was not clear.
We assure you that the price you paid was for the screen alone, which is consistent with its market value. Our goal is to offer fair deals based on accurate market prices. We understand you were expecting both the screen and connection box for the price of the screen, but this was a misunderstanding based on the illustrative photo provided by the manufacturer.
We value your trust and are committed to ensuring our customers clearly understand what they are purchasing. We apologize for any inconvenience this may have caused and appreciate your understanding.
If you need further assistance, please don't hesitate to contact us at +971 4 223 1780 or +971 56 33 88 642, or send an email to support@gear-up.me.
Best regards,
Vincent, Customer Service Supervisor at Gear-up.me