Saeed S.’s Reviews of gear-up.me & more

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Computer

“8 days no delivery, gear up points not added in my system and couldnot use it from the next order”

10/16/23

Made an order on 9 October 2023 and today is 16 October 2023 and no delivery yet eventhough its mentioned in website its a 2-3 shipping period. When i made first order i suppose to award gear up point but i didnt even when i made the next order i asked them to update my gear up point and use it but no action and didnt accept it. When i made the second order ( payment at delivery) + order not yet shipped,, asked them politely to modify my order since its not yet shipped but they refused. Customer service is replying to you but based on my personal experience i had bad one.

Tip for consumers:
when i made cash on delivery order, i found a product way cheaper ( 595aed to 390aed ) i asked them i want to modify the order but didnt accept even order not yet shipped. so disappointed

Products used:
PC parts

Service

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Thank you

Michal m. – gear-up.me Rep 4/4/24

Dear Saeed S,

We sincerely apologize for any inconvenience you've experienced with your orders and for the delay in our response to this review. Your feedback is invaluable to us, and we want to address each of your concerns in a propper manner.

Regarding the shipping delay for the 2 fan products in your order, we truly regret not updating you sooner. This oversight is not in line with the service standards we strive to maintain, and we understand the frustration it caused.

For the Gear Up points, we wish to clarify and assure you that the 81 Gear Up points for your order were credited to your account. Additionally, recognizing the inconvenience you faced with your previous order, we've compensated you with 100 extra Gear Up points. This adjustment reflects our commitment to your satisfaction and to rectifying the oversight.

We understand your disappointment regarding our inability to modify your second order. This decision was aimed at preventing further delays, as changes would necessitate reprocessing. We assure you, such situations are exceptional, and our team is dedicated to meeting our promised delivery timelines.

We hope this experience will not deter you from future purchases. We are eager to offer you the level of service and prompt delivery that you, and all our customers, rightfully expect.

Should you have any further questions or need assistance, please do not hesitate to reach out to us at +971 4 223 1780 or +971 56 33 88 642 during working hours, or send an email to support@gear-up.me.

Best regards,

Zee, Customer Service Manager at Gear-up.me