Gardening Express

Plants ordered easily, they took roughly 2 weeks to arrive (as indicated). Unfortunately, the packaging was an oversized, ripped cardboard box with 2 plants inside. The box ripped in transit (we assume), and was clearly battered. The plants inside were on top of each other with broken stalks, and we do not believe that - even with proper care- they will survive.
We contacted customer service for a resolution (we simply wanted the plants replaced by healthy plants). Levi responded and was pleasant and apologetic (except for insisting that the plants ought to survive with proper care, which was a little insulting to gardeners with more than half a century of experience), but entirely without any decision making ability beyond a £10 partial refund. This means that we are left with plants which are unlikely to bloom in future, and have paid handsomely for the privilege of nursing them to a fairly certain future (the rubbish bin).
Several issues:
-1. Packaging was not suitable. The box was far too big, and poorly constructed. We have regularly ordered from other sites (eg. Farmer Gracy) and have come to expect reasonably robust packaging.
-2. The courier service (Yodel) clearly didn't take the necessary care of the package, and allowed the plants to be tossed around in the back of a van, possibly upside down, resulting in a completely torn box and broken plants.
-3. The customer service agent needs to be empowered to replace plants like-for-like in events like this. We didn't want a refund. We wanted healthy plants. We would have accepted a full refund, but this was not forthcoming either. As it is, we have paid for shoddy products and service. Very, very poor.

There plants are only fit for the compost heapI received my plant order from Gardening Express. Today and to say that the plants were only fit for the compost heap will be an under statement!
As you can see on the photos, the three poppy plants are half dead And the climber plant is definitely dead.
I am very disappointed and upset as this will be my first and last order if this is condition that plants out in.

I haven't got what I ordered. Delivery was done in 2 dispatches and took weeks Frankly it's crap!. The delivered products are disappointing. I feel totally conned. I bought a way better value indoor plant from IKEA. No doubt I'll have fun and games either getting my money back or getting what I want. I'll re rate them if they step up to the mark and put this right.

Ordered a hydrangea that arrived with few leaves on only four very leggy stems, despite it being in season. The plant was too long to fit in the box leading to one of the stems being snapped off, trying to get through to customer service is almost impossible however, when I did I was told these are as they would expect them to be delivered. Refused to replace the plant or offer any refund.
I certainly won't be ordering anything else from Garden Express.
Don't be fooled by the low prices.

My review doesn't even get as far as the plant! My story of ordering and waiting week after week is similar to everyone else's here, but I'd like to add that this garden company seems to be in cahoots with DX Deliveries, because they have both strung me along, either saying that the other company has my plant or claiming that it's waiting to be collected. My non-existent fig tree (£80 which I shall never see again) is bound to be dead after having apparently been on and off the van, in and out of the depot, and goodness knows where else for weeks on end.
Gardening Express have stolen my money and they are nothing but thieves. Please can somebody investigate?

Two large ugly brown nodes where branches were cut off (on a cheese plant my sister gave me for my birthday). And their reply is that things happen during transit and it will recover. Also two tall branches and then nothing in middle and then a few really short ones. Nothing like the pictures on their website, nobody would have bought this plant in a shop. But they refuse to pay for return. And we can't submit a review on their website probably cos of our low rating so their 4 plus stars is a fake.

Shocking Service. Don't use Gardening Express.

1. We ordered 5 plants. One was too small and not the size ordered. Two were half dead. One had been savaged by slugs/snails.
2. Gardening Express completely ignored our emails and instagram messages to let them know about the order. No response to date and we received the plants over 4 weeks ago.
3. No customer service at all.

Really disappointed with Gardening Express.

We bought a pair of trees for either side of our front door one of the trees was a bit sparse when we unpacked it,we thought that we would give it time to bush out as it was a young tree,the tree continued to deteriorate so we contacted Gardening Express what a waste of time that was no help whatsoever last time we will be using them and we will be leaving reviews everywhere as we are on several Gardening forums.If you are considering purchasing from this company I would reconsider as the customer service is non existent. You have been warned...

Shockingly bad company! Disingenuous: promising no quibble 14 day refund, if not satisfied is a blatant lie. Despite complaining about the very small, poor quality plants I received, and sending them photos, I have just been fobbed off and refused either a refund or replacement. Avoid like the plague!

Ordered a few plants and majority were of good size and were healthy. One, however, was not fit for the bin. I complained with photographic evidence and was fobbed off with a story that basically it will grow when planted! Ridiculous

Please do not use this company, read all the reviews online about them. They are rated so low, (mostly 1*) they supplied me with a dying tree and then refused to replace it. I received it in April and as a bare root it took over a month to show any life. It finally died in late July but their brutal response was to say they would not do anything as their policy was bare roots are not covered if you do not report issues before the end of July!

Sadly I read a 5 star review before placing an order with this company, please don't make the same mistake.
On 15 Sept 2023 I placed an order for £1200 and of the 26 Photinia plants received, ALL were diseased. Not just the odd spot of fungal infection, but ALL leaves on ALL the plants. Gardening Express do not have a customer contact telephone line….so I sent a polite email, with photos, awaited a response, sent another 7 days later….and then I received a 'How Did We Do?' Customer Survey, but no reply. Obviously I will be taking this further as we had to save up to buy these plants and cannot afford to replace them now. Beyond heartbroken and feeling very foolish to have trusted this company.

Ordered 10 houseleeks and when they arrived the box was wet and open in the corner with soil coming out and the leeks were all smashed up they had put 10 9cm pots on top of each other which meant the ones on the bottom are going to suffer straight off and thats before the couriers had chucked them around i literally had to scrap together what bits i could plant to hope they would survive had to bin the rest.I complained and sent pics but they wanted pics of every pot and plant so no refund given as they were in the bin wont be using them again.

I made an order under #******* for 4x plants and only 3x arrived. Delivery took ages with little communication.

I have been chasing the additional plant for around 6 weeks now on the contact page, emails and instagram. Not one reply!

I'd never use them again, absolutely poor communication and service.

Never been so annoyed, received my order today, all I got was two bags of roots and dirt, most of them didn't have any heads on them, or are so small feel totally let down, I am done with this company.

Flowers arrived damaged and wilted. Extremely difficult to contact the company and don't bother to reply. Eventually contacted their site chat. Feedback " oh good news the plants will be ok with water." tried to continue conversation but just blanked off.

Could never recommend or use again. Think carefully

Website quote 5 days delivery took over 20 days
No phone number or email address just live chat that takes over 2 hours for them to reply
Plants arrived damaged, dying and brown marks on leaves. They looked as if they had been dug rpm someone's garden

The poinsettias I ordered were half dead on arrival. I have emailed their help desk but not received even an acknowledgment. I sent photos of the plants and asked for replacements. No news yet. I think Trading Standards should be investigating. Jersey Plants Direct was such a lovely company to deal with. This lot don't even take phone calls!

Having had a very good experience with Gardening Express earlier this year, I ordered half a dozen more plants a week or so ago. I then decided to check out recent reviews and was shocked to see how damning they all were. I decide to write off the money I'd spent. Instead the service has been fine, the plants delivered today as expected, very well wrapped, and in excellent condition. I don't understand what is happening, unless there is a scam company operating too?