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Gardening Express Reviews Summary
The company's reputation is marred by consistent complaints regarding the quality of plants and poor customer service. Customers frequently report receiving damaged or subpar products, along with significant delays in delivery. Many express frustration over the lack of effective communication channels, as the absence of a phone support option exacerbates their concerns. While some customers have received satisfactory plants, the overwhelming sentiment leans towards disappointment, particularly in the company's handling of complaints and returns. Overall, the feedback suggests a pressing need for improvements in product quality and customer service responsiveness.
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The plant that I ordered through Groupon sent by Gardening Express which they said was healthy when I complained that it was on its last legs, has passed away as expected. Not worth complaining again. Total waste of time and money and a big disappointment. WILL NEVER AGAIN ORDER FROM GARDENING EXPRESS.
Paid for 2 plants via the Living Social Deal- received nothing! Stating initially that they had been let down by their suppliers, then they claimed that my order was packed but didn't meet their 'high quality standards', then when I received nothing after 5 weeks of waiting they are now stating that they cannot locate my order so they wont be sending the plans NOR refund the money! I'm furious that they can take money and send nothing. Utter con merchants
A nice website, but:
- Took more than two weeks to arrive (not a problem, but far from 'express')
- Delivered by the dreaded Hermes
- Plant was severely damaged
- The cardboard packaging was completely inadequate
- The "classic white display pot" was a cheap plastic planter.
Money taken immediately but order never arrives on hold for over an hour on the phone before admitting defeat and hanging up, tickets raised are ignored for weeks, I can't comment on the quality of the goods as I still don't have them, avoid this company at all costs they really are the pits
The plant I ordered which was in stock took 3 weeks to arrive. Customer service appalling. Packaging and pot arrived smashed.
Do not use. Would have given a 0 rating had there been one!
Order placed 27/11/2016 for Christmas presents. Chased by email (phone never gets answered) Eventually delivered 17/12/2016 in a very sorry state. Courier suggested I didn't accept them as she could see thru the packaging they were either dead or dying. Have since tried to contact them (no phone answer). And again I am told my password is not recognosed to reset it, warns you your query goes further down the line.
Im not sure this company is kosher. Think they are a rip-off or totally inefficient. Never dealt with a company like this before!
DONT USE THEM. BTW they took the money the same day I ordered.
Does what it says on the tin! Good quality plants delivered swiftly, very happy
I would also like to add l posted the review 25/08/14 2 years later Garden Express contacted me to say they would return my postage when l explained it was just over 2 years go & l didn't have the return details as they refused too pay l was told sorry without that we can't refund you what a joke
From the business
Gardening centre for garden plants and flowers. The UK's No. 1 Online Specialist in the UK with Hardy plants guaranteed 5yrs
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members