Gardening Express

I haven't got what I ordered. Delivery was done in 2 dispatches and took weeks Frankly it's crap!. The delivered products are disappointing. I feel totally conned. I bought a way better value indoor plant from IKEA. No doubt I'll have fun and games either getting my money back or getting what I want. I'll re rate them if they step up to the mark and put this right.

Ordered 10 houseleeks and when they arrived the box was wet and open in the corner with soil coming out and the leeks were all smashed up they had put 10 9cm pots on top of each other which meant the ones on the bottom are going to suffer straight off and thats before the couriers had chucked them around i literally had to scrap together what bits i could plant to hope they would survive had to bin the rest.I complained and sent pics but they wanted pics of every pot and plant so no refund given as they were in the bin wont be using them again.

Will never buy from this company again. If you have a problem there is no way to contact them by phone. There is a web contact but it does not allow you to describe the problem, it simply asks you to send photos. I sent photos and they wrote back saying 'plants are fine'. I emailed by return to say 'they are not', but received no acknowledgement. We bought 6 trees from this company, they packed three trees in a box which should have have been used for two. The third pot was jammed above and between the two lower tree pots, forcing the tree trunks to lean out and weaken their attachment to their roots. We now have two trees with a lovely upright stance and four which lean quite strongly and will not stand up straight. I guess we will need to try and stake them but this should not have been needed and is far from ideal. Clearly they have a penny pinching culture which puts profit way ahead of the quality of their plants or the service they provide to their customers. They also effectively block any feedback about their service. Awful company.

Truly appalled by the exceptionally…
Truly appalled by the exceptionally poor service received.
In 2023 I added some hydrangeas to a large border in my garden and this year decided to add more, 2 months ago I ordered exactly the same colour and variety and it arrived 2 weeks later and was subsequently planted. I decided 3 weeks ago to add 1 more- same colour and variety of hydrangea at a cost of £39.99, as well as ordering other items.

The plant arrived yesterday, rather than being a dark ruby red it was pink, the leaves were also a different colour to my other hydrangeas, when I looked at the pot there was no label and the pot was different to the one my previous labelled hydrangea came in.

I immediately contacted the company, sending photos of planted bed, last months order and yesterdays received order and both pots.

Either the person in CS doesn't bother to read complaints or can't understand English.

They have said there is nothing wrong as the pot photo shows the correct item...durrr... obviously not bothered to read, and they have sent me a form to fill in to return the plant at MY EXPENSE...

This year alone I have seen around £600 with GE and only today noticed there is no telephone number to call to discuss
Date of experience: 05 July 2024

Shockingly bad company! Disingenuous: promising no quibble 14 day refund, if not satisfied is a blatant lie. Despite complaining about the very small, poor quality plants I received, and sending them photos, I have just been fobbed off and refused either a refund or replacement. Avoid like the plague!

My review doesn't even get as far as the plant! My story of ordering and waiting week after week is similar to everyone else's here, but I'd like to add that this garden company seems to be in cahoots with DX Deliveries, because they have both strung me along, either saying that the other company has my plant or claiming that it's waiting to be collected. My non-existent fig tree (£80 which I shall never see again) is bound to be dead after having apparently been on and off the van, in and out of the depot, and goodness knows where else for weeks on end.
Gardening Express have stolen my money and they are nothing but thieves. Please can somebody investigate?

Ordered a hydrangea that arrived with few leaves on only four very leggy stems, despite it being in season. The plant was too long to fit in the box leading to one of the stems being snapped off, trying to get through to customer service is almost impossible however, when I did I was told these are as they would expect them to be delivered. Refused to replace the plant or offer any refund.
I certainly won't be ordering anything else from Garden Express.
Don't be fooled by the low prices.

Two large ugly brown nodes where branches were cut off (on a cheese plant my sister gave me for my birthday). And their reply is that things happen during transit and it will recover. Also two tall branches and then nothing in middle and then a few really short ones. Nothing like the pictures on their website, nobody would have bought this plant in a shop. But they refuse to pay for return. And we can't submit a review on their website probably cos of our low rating so their 4 plus stars is a fake.

Shocking Service. Don't use Gardening Express.

1. We ordered 5 plants. One was too small and not the size ordered. Two were half dead. One had been savaged by slugs/snails.
2. Gardening Express completely ignored our emails and instagram messages to let them know about the order. No response to date and we received the plants over 4 weeks ago.
3. No customer service at all.

Really disappointed with Gardening Express.

We bought a pair of trees for either side of our front door one of the trees was a bit sparse when we unpacked it,we thought that we would give it time to bush out as it was a young tree,the tree continued to deteriorate so we contacted Gardening Express what a waste of time that was no help whatsoever last time we will be using them and we will be leaving reviews everywhere as we are on several Gardening forums.If you are considering purchasing from this company I would reconsider as the customer service is non existent. You have been warned...

Ordered a few plants and majority were of good size and were healthy. One, however, was not fit for the bin. I complained with photographic evidence and was fobbed off with a story that basically it will grow when planted! Ridiculous

Please do not use this company, read all the reviews online about them. They are rated so low, (mostly 1*) they supplied me with a dying tree and then refused to replace it. I received it in April and as a bare root it took over a month to show any life. It finally died in late July but their brutal response was to say they would not do anything as their policy was bare roots are not covered if you do not report issues before the end of July!

Sadly I read a 5 star review before placing an order with this company, please don't make the same mistake.
On 15 Sept 2023 I placed an order for £1200 and of the 26 Photinia plants received, ALL were diseased. Not just the odd spot of fungal infection, but ALL leaves on ALL the plants. Gardening Express do not have a customer contact telephone line….so I sent a polite email, with photos, awaited a response, sent another 7 days later….and then I received a 'How Did We Do?' Customer Survey, but no reply. Obviously I will be taking this further as we had to save up to buy these plants and cannot afford to replace them now. Beyond heartbroken and feeling very foolish to have trusted this company.

I made an order under #******* for 4x plants and only 3x arrived. Delivery took ages with little communication.

I have been chasing the additional plant for around 6 weeks now on the contact page, emails and instagram. Not one reply!

I'd never use them again, absolutely poor communication and service.

Never been so annoyed, received my order today, all I got was two bags of roots and dirt, most of them didn't have any heads on them, or are so small feel totally let down, I am done with this company.

The poinsettias I ordered were half dead on arrival. I have emailed their help desk but not received even an acknowledgment. I sent photos of the plants and asked for replacements. No news yet. I think Trading Standards should be investigating. Jersey Plants Direct was such a lovely company to deal with. This lot don't even take phone calls!

Website quote 5 days delivery took over 20 days
No phone number or email address just live chat that takes over 2 hours for them to reply
Plants arrived damaged, dying and brown marks on leaves. They looked as if they had been dug rpm someone's garden

Flowers arrived damaged and wilted. Extremely difficult to contact the company and don't bother to reply. Eventually contacted their site chat. Feedback " oh good news the plants will be ok with water." tried to continue conversation but just blanked off.

Could never recommend or use again. Think carefully

After over 2 weeks wait, my plants arrived badly packaged and mostly dead (see pics). I am very disappointed. There is no way to contact them, opened a ticket over 5 days ago with no response whatsoever! Avoid!

Plants, mainly acers, arrived in appalling condition, leaves dry and brittle but the soil in the pots moist, so they must have known their condition before sending. One acer has died and the others look terrible. After several hours waiting for the chat line I was told to wait a month to see if they would recover, no negotiation at all. This afternoon I waited again but they simply went offline after half an hour. I did find an email address though, they are '*******@gardeningexpress.co.uk' and '*******@gardeningexpress.co.uk'. I'll see what happens but not hopeful. Awful business, wonder who's responsible.

Having had a very good experience with Gardening Express earlier this year, I ordered half a dozen more plants a week or so ago. I then decided to check out recent reviews and was shocked to see how damning they all were. I decide to write off the money I'd spent. Instead the service has been fine, the plants delivered today as expected, very well wrapped, and in excellent condition. I don't understand what is happening, unless there is a scam company operating too?

Appalling, awful, disgusting, rotten, unhelpful... i could go on. What they picture online is a complete misrepresentation of what you receive (see picture) i was sent old lavender that is leggy and dead. Dead branches. Dead heads. I'm so upset. They just advised me to cut it back! I paid £3.95 x 5 = £19.97 for what i could pick up at Homebase from their sale section for a £1 each in that condition. I also ordered a Magnolia Tree and their choice of courier (which cost me £4.99) is questionable too (see picture) i'm left with 6 leaves on it after it's travel ordeal. I can only hope that someone else will read this and save themselves £44.77 and NOT shop with gardeningexpress.co.uk! AVOID!

Absolutely appalling company that should not be allowed to trade. I accepted a delivery wait of up to 15 days as stated at time of ordering. Ended up waiting five weeks with no way of being able to contact them as all form of contact has been shut down. I tried leaving update requests on their Facebook page, but the kept deleting them rather than provide me with delivery updates.

Plants finally arrived, looking like they had been picked from a graveyard bin.
They used a box that was far too shallow, bending my plants in half to enable the box to close.

I returned the plants, recorded and signed for and have now been waiting over 30 days for a refund. This company is an absolute con. Be warned.