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Gardening Express

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Spain
1 review
0 helpful votes
Follow Dave M. S.
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Plants ordered easily, they took roughly 2 weeks to arrive (as indicated). Unfortunately, the packaging was an oversized, ripped cardboard box with 2 plants inside. The box ripped in transit (we assume), and was clearly battered. The plants inside were on top of each other with broken stalks, and we do not believe that - even with proper care- they will survive.
We contacted customer service for a resolution (we simply wanted the plants replaced by healthy plants). Levi responded and was pleasant and apologetic (except for insisting that the plants ought to survive with proper care, which was a little insulting to gardeners with more than half a century of experience), but entirely without any decision making ability beyond a £10 partial refund. This means that we are left with plants which are unlikely to bloom in future, and have paid handsomely for the privilege of nursing them to a fairly certain future (the rubbish bin).
Several issues:
-1. Packaging was not suitable. The box was far too big, and poorly constructed. We have regularly ordered from other sites (eg. Farmer Gracy) and have come to expect reasonably robust packaging.
-2. The courier service (Yodel) clearly didn't take the necessary care of the package, and allowed the plants to be tossed around in the back of a van, possibly upside down, resulting in a completely torn box and broken plants.
-3. The customer service agent needs to be empowered to replace plants like-for-like in events like this. We didn't want a refund. We wanted healthy plants. We would have accepted a full refund, but this was not forthcoming either. As it is, we have paid for shoddy products and service. Very, very poor.

Date of experience: May 1, 2025
GB
1 review
1 helpful vote
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Rubbish!
June 3, 2024

I haven't got what I ordered. Delivery was done in 2 dispatches and took weeks Frankly it's crap!. The delivered products are disappointing. I feel totally conned. I bought a way better value indoor plant from IKEA. No doubt I'll have fun and games either getting my money back or getting what I want. I'll re rate them if they step up to the mark and put this right.

Date of experience: June 3, 2024
GB
1 review
2 helpful votes
Follow Richard S.
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Ordered a hydrangea that arrived with few leaves on only four very leggy stems, despite it being in season. The plant was too long to fit in the box leading to one of the stems being snapped off, trying to get through to customer service is almost impossible however, when I did I was told these are as they would expect them to be delivered. Refused to replace the plant or offer any refund.
I certainly won't be ordering anything else from Garden Express.
Don't be fooled by the low prices.

Date of experience: September 22, 2023
GB
1 review
2 helpful votes
Follow Sue E.
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Charlatans
September 22, 2023

My review doesn't even get as far as the plant! My story of ordering and waiting week after week is similar to everyone else's here, but I'd like to add that this garden company seems to be in cahoots with DX Deliveries, because they have both strung me along, either saying that the other company has my plant or claiming that it's waiting to be collected. My non-existent fig tree (£80 which I shall never see again) is bound to be dead after having apparently been on and off the van, in and out of the depot, and goodness knows where else for weeks on end.
Gardening Express have stolen my money and they are nothing but thieves. Please can somebody investigate?

Date of experience: September 22, 2023
GB
1 review
1 helpful vote
Follow Tsui T.
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Two large ugly brown nodes where branches were cut off (on a cheese plant my sister gave me for my birthday). And their reply is that things happen during transit and it will recover. Also two tall branches and then nothing in middle and then a few really short ones. Nothing like the pictures on their website, nobody would have bought this plant in a shop. But they refuse to pay for return. And we can't submit a review on their website probably cos of our low rating so their 4 plus stars is a fake.

+2
Date of experience: September 26, 2023
GB
1 review
1 helpful vote
Follow John D.
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Shocking Service. Don't use Gardening Express.

1. We ordered 5 plants. One was too small and not the size ordered. Two were half dead. One had been savaged by slugs/snails.
2. Gardening Express completely ignored our emails and instagram messages to let them know about the order. No response to date and we received the plants over 4 weeks ago.
3. No customer service at all.

Really disappointed with Gardening Express.

+1
Date of experience: October 9, 2023
GB
1 review
1 helpful vote
Follow Mandy S.
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Pair of trees
October 13, 2023

We bought a pair of trees for either side of our front door one of the trees was a bit sparse when we unpacked it,we thought that we would give it time to bush out as it was a young tree,the tree continued to deteriorate so we contacted Gardening Express what a waste of time that was no help whatsoever last time we will be using them and we will be leaving reviews everywhere as we are on several Gardening forums.If you are considering purchasing from this company I would reconsider as the customer service is non existent. You have been warned...

Date of experience: October 13, 2023
GB
1 review
4 helpful votes
Follow Rosie W.
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Shockingly bad company! Disingenuous: promising no quibble 14 day refund, if not satisfied is a blatant lie. Despite complaining about the very small, poor quality plants I received, and sending them photos, I have just been fobbed off and refused either a refund or replacement. Avoid like the plague!

Date of experience: March 24, 2024
GB
1 review
1 helpful vote
Follow george h.
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Poor customer service
January 16, 2024

Ordered a few plants and majority were of good size and were healthy. One, however, was not fit for the bin. I complained with photographic evidence and was fobbed off with a story that basically it will grow when planted! Ridiculous

Date of experience: January 16, 2024
GB
1 review
0 helpful votes
Follow H L.
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DO NOT TRUST THIS COMPANY
October 9, 2023

Sadly I read a 5 star review before placing an order with this company, please don't make the same mistake.
On 15 Sept 2023 I placed an order for £1200 and of the 26 Photinia plants received, ALL were diseased. Not just the odd spot of fungal infection, but ALL leaves on ALL the plants. Gardening Express do not have a customer contact telephone line….so I sent a polite email, with photos, awaited a response, sent another 7 days later….and then I received a 'How Did We Do?' Customer Survey, but no reply. Obviously I will be taking this further as we had to save up to buy these plants and cannot afford to replace them now. Beyond heartbroken and feeling very foolish to have trusted this company.

Date of experience: October 9, 2023
GB
1 review
1 helpful vote
Follow Darren D.
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There plants are only fit for the compost heapI received my plant order from Gardening Express. Today and to say that the plants were only fit for the compost heap will be an under statement!
As you can see on the photos, the three poppy plants are half dead And the climber plant is definitely dead.
I am very disappointed and upset as this will be my first and last order if this is condition that plants out in.

Date of experience: August 14, 2024
GB
1 review
0 helpful votes
Follow mark f.
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Ordered 10 houseleeks and when they arrived the box was wet and open in the corner with soil coming out and the leeks were all smashed up they had put 10 9cm pots on top of each other which meant the ones on the bottom are going to suffer straight off and thats before the couriers had chucked them around i literally had to scrap together what bits i could plant to hope they would survive had to bin the rest.I complained and sent pics but they wanted pics of every pot and plant so no refund given as they were in the bin wont be using them again.

Date of experience: June 10, 2024
GB
1 review
0 helpful votes
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2 Bags of roots and Dirt
July 3, 2023

Never been so annoyed, received my order today, all I got was two bags of roots and dirt, most of them didn't have any heads on them, or are so small feel totally let down, I am done with this company.

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Date of experience: July 3, 2023
GB
1 review
0 helpful votes
Follow N J.
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Absolutely awful and zero customer service
May 12, 2022

Flowers arrived damaged and wilted. Extremely difficult to contact the company and don't bother to reply. Eventually contacted their site chat. Feedback " oh good news the plants will be ok with water." tried to continue conversation but just blanked off.

Could never recommend or use again. Think carefully

Date of experience: May 12, 2022
GB
2 reviews
1 helpful vote
Follow Pippa B.
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Awful company avoid
July 17, 2021

Website quote 5 days delivery took over 20 days
No phone number or email address just live chat that takes over 2 hours for them to reply
Plants arrived damaged, dying and brown marks on leaves. They looked as if they had been dug rpm someone's garden

Date of experience: July 17, 2021
GB
1 review
1 helpful vote
Follow Sarah G.
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Terrible
April 23, 2019

After over 2 weeks wait, my plants arrived badly packaged and mostly dead (see pics). I am very disappointed. There is no way to contact them, opened a ticket over 5 days ago with no response whatsoever! Avoid!

Date of experience: April 23, 2019
GB
1 review
6 helpful votes
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Avoid like the plague!
December 9, 2020

The poinsettias I ordered were half dead on arrival. I have emailed their help desk but not received even an acknowledgment. I sent photos of the plants and asked for replacements. No news yet. I think Trading Standards should be investigating. Jersey Plants Direct was such a lovely company to deal with. This lot don't even take phone calls!

Date of experience: December 9, 2020
GB
1 review
1 helpful vote
Follow Pippa W.
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A very good experience!
October 13, 2020

Having had a very good experience with Gardening Express earlier this year, I ordered half a dozen more plants a week or so ago. I then decided to check out recent reviews and was shocked to see how damning they all were. I decide to write off the money I'd spent. Instead the service has been fine, the plants delivered today as expected, very well wrapped, and in excellent condition. I don't understand what is happening, unless there is a scam company operating too?

Date of experience: October 12, 2020
GB
1 review
1 helpful vote
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Less than one star
August 7, 2019

Appalling, awful, disgusting, rotten, unhelpful... i could go on. What they picture online is a complete misrepresentation of what you receive (see picture) i was sent old lavender that is leggy and dead. Dead branches. Dead heads. I'm so upset. They just advised me to cut it back! I paid £3.95 x 5 = £19.97 for what i could pick up at Homebase from their sale section for a £1 each in that condition. I also ordered a Magnolia Tree and their choice of courier (which cost me £4.99) is questionable too (see picture) i'm left with 6 leaves on it after it's travel ordeal. I can only hope that someone else will read this and save themselves £44.77 and NOT shop with gardeningexpress.co.uk! AVOID!

Date of experience: August 7, 2019
GB
1 review
0 helpful votes
Follow Julia B.
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Very disappointed
August 10, 2023

I ordered 2 plants. Cost of 74.00. One had eaten leaves looked like vine weevil had attacked it. The other was a poor spindly thing with yellow leaves. Dry as a bone and looks dead. Very disappointed.

Date of experience: August 10, 2023

Overview

The company's reputation is marred by consistent complaints regarding the quality of plants and poor customer service. Customers frequently report receiving damaged or subpar products, along with significant delays in delivery. Many express frustration over the lack of effective communication channels, as the absence of a phone support option exacerbates their concerns. While some customers have received satisfactory plants, the overwhelming sentiment leans towards disappointment, particularly in the company's handling of complaints and returns. Overall, the feedback suggests a pressing need for improvements in product quality and customer service responsiveness.

This summary is generated by AI, based on text from customer reviews

service
134
value
134
shipping
127
returns
110
quality
129
This company does not typically respond to reviews
+364