Gardening Express

Delivery arrived 26 days after order... Plants had been 10 days in transit. Some plants missing... Most of them dead!
Repeatedly emailed with photos... Customer service horrendous... Very rude.
They are going to refund for dead and missing plants... I won't hold my breath!
Not express and no garden!

Ordered a pair of Tuscan Cypress trees. On unpacking one was damaged, in that the leader branch was broken. Immediately emailed Gardeningexpress with pictures, took a week for them to reply (after I chased them) to be told that there was no detrimental damage. Having stated that I was unhappy with this I was told to return them at my cost to get a refund, when all they had to do was send a replacement tree. Rest assured I will not use them again and would strongly advise against anyone else using them.

I ordered a duo pear tree that was described as 'established'. When it turned up as a gift, every leaf had been ravaged by insects and the info sheet attached to the stem was old, dirty and brittle (it broke off when being taken out of the box. The tree has clearly not been looked after in a nursery and was in no fit state to be sold and the customer services for Gardening Express have not responded. Based on this experience I DO NOT recommend this company.

This is the second time we have given Gardening Express a chance... never again.

The first delivery was poor standard of plants, we were disappointed but gave them a second order... but never again.

The item description reads: "Supplied in approx 5 litre containers, as a standard, with a bushy head on a stem", what was delivered is a trunk with 2 straggly twigs... absolutely not a bushy head.

This is the second time we have used Gardening Express, we should have known after the first poor experience that we were running a risk.

I expect a refund, but wont be holding my breath after reading other reviews here... more fool me that I gave them a second chance and didn't look at reviews on an independent site like this.

David Davies

I placed an order a month ago only some of the plants have arrived they are in a terrible state! I dread to think what state the second part of my delivery is going to be like!
There is no way of contacting this awful company! It's the worst company I have ever dealt with! Very frustrating when you try to contact them and they have closed all customer communication. Absolutely disgusting!

Plants arrived well packaged and on time but in a condition that should never have left the nursery. I have had no response to emails or to a letter sent to Chris Bonnet the owner and managing director. The semi evergreen climbing hydrangea at £39.99 is diseased and has little chance of surviving; the accompanying Acer appears to have been infected with the same rust and mildew.

What a terrible company! 2 plants arrived looking like they were dead. I immediately complained and sent 5 different emails with photos attached only for them to keep saying they never received the photos and the plants are in good condition. At the end of the summer I again asked for a refund, sending photos again of the plants looking so poor. I also sent a separate photo of the same plant which was purchased at my local garden centre which looked fab in full bloom. They refused a refund. Please be aware never buy from this company!

I would also like to add l posted the review 25/08/14 2 years later Garden Express contacted me to say they would return my postage when l explained it was just over 2 years go & l didn't have the return details as they refused too pay l was told sorry without that we can't refund you what a joke

As everyone else has said, this company says they will reply to a completed web form but they do not. Received unusable plants, very damaged and they don't give a hoot. Will never waste my money there again. Shocking and how they can trade like this is disappointing to say the least. Be very warned people, buy elsewhere, this company does not deserve your trade!

Appalling customer service and incredibly difficult to contact. Can only communicate via VERY SLOW online chat and insist on multiple photographs.
I bought 4 standard white roses in March in order to have 2 for my daughter's wedding in July. They arrived mere sticks which I have nurtured. Two have started to flower -deep pink and now a third is deep pink- so disappointed

Do not waste your time with this company i placed my order which was father day gift and received it a week after the day. I opened the box to find my plant had burnt leaves and looked nothing like the picture online. I contacted gardening express immediately with pictures but have not heard anything from them yet. I opened a ticket with them and left several messages but still they ignore me. Customer service from this company is disgusting and i hope trading standards get involved and hope they stop trading so others don't get very poor plants and are ignored when question it. AVOID AVOID AVOID. Pic 1 what advertised online. Pic 2 is what I received.

Only received 7 of 8 plants ordered and paid for. Zero customer service. I sent a photo as asked but then none of my 4 or 5 emails have received a response. Effective theft combined with shocking regard for customer.

I recently ordered a three colour Hibiscus from Gardening express and although delivered in a timely manner, the plant was completely dead. I have complained to them about this and carried out the tests they suggested but the plant is now three months old and showing no sign of life at all. I have found it almost impossible to contact them and have requested a full refund (of over £30) But as yet have had no response at all. Deal with this company at your peril as they are the worse I have ever come across.

Ordered 6 dormant bare root fruit trees in November as they were supposed to be guaranteed to grow. Planted as instructed. By April 5 had leaves on but one is completely dead. I asked them to replace the dead one on accordance with their Bare Root Guarantee.
It turns out the Guarantee only applies to products with the code BR in front of the order number. Unfortunately my trees have the DEAL even though they were bare root fruit trees. Clever underhand tactic by these rogues.

AVOID THIS SCAM SITE! Terrible, weedy, weak and half dead plants. The plants have been "forced" under unnatural growing conditions and will not last a day in a normal garden, that's if they even eventually arrive with you 4 weeks late! Zero customer service, emails ignored, dead plants, missing items. A TOTAL nightmare and a total scam and please avoid. Honestly I'm shocked. The person who owns this company cannot surely think of themselves as garden lover. Much better to call your local garden nursery and make a real order for real plants over the phone. Still waiting for refund 5 weeks later...