I ordered 7 items. Received only 6. They are making it impossible to either send me money back, or send the item itself. They are keeping my money and saying I have to solve it with my bank. They said they are denying my claim because I only have ever ordered twice with them. My order history is not robust enough for them to accept my claim.
Shameful business practice in other words called STEALING FROM CUSTOMERS.

I got two pairs of dress pants for $80 ea and the side seam on one of the pockets ripped within a week causing my butt to be visible at work. The second pair faded within a month and no longer fits around my waist/torso area. They also don't offer returns if the product has been worn. The material is poor and it's frustrating when you spend your money looking for quality and you end up with the same stuff you get at Walmart.

Love Gap and there is not a store near us. Tried ordering on lone - what a $#*!ty experience. Only 1/2 order came in package and customer service was no help. Only option was waiting 3-5 business days for something I bought last week, and then reordering it and waiting to see if this time they actually sent it! Feels like I got stolen from. Don't use their on-line mail service because they are a mess. Customer service hung up before I was done. Ugh. What a nightmare of a company!

Yo! Gap seems to be the best retail company for those seeking for some nice quality clothes for a kinda low price.
I personally was aware of this brand even before it captured the mass market. I thought that it would be a breakthrough, hence nowadays we can behold this picture. Many people wear attire from this brand and it seems to me this tendency will last for several decades more.

I was very surprised to receive counterfeit products of extremely low quality from the official Gap UAE website. The materials were low quality, with a jogger pant displaying conflicting "made in Vietnam" and "made in China" labels. Despite claiming 100% cotton, the tags revealed 77% and 60% cotton in the respective pants. This discrepancy occurred with both of the jogger pants I purchased.

I previously purchased a jogger pant at a Gap store, providing evidence that the materials are not identical.

I have been buying from Gap the last ten years and for the first time never received my order over 100 dollars. I called and they do not offer refunds for an item that never arrived. We also have a camera on the house and the mailman never came the day it said it arrived. Had to get the bank involved to file a claim. Disappointed in this service.

I placed an order from Gap on Black Friday. When I received the box there was only 2 items out of the 12 that I ordered As well as two pj onesies from Old Navy which obviously I didn't order from Gap. I called multiple times and finally after the 4th time they said they can't refund my money until I returned those two items. I tried to return them in person and they wouldn't return them and give me a refund for the items I never received. This is absolutely horrible.

I did shopping for more than 700 dollars per year. Before we could have some rewards. Now I only get emails asking I have 20 or 30 dollars rewards. But its a big lie. For whole year I did not receive any cent.

Just return two new items, ran two remote different locations. One is outlet store and cannot receive return. Several days later went retail store and refuse due to over return day and told me the online shop has 60 days. Call online department, being told change back to 30days for return. Ask to talk with manager and no explain to me that the manager is not available and ask me to call tomorrow. Only 20 dollar items, my gasoline and time cost is already over the $20. Not about money, Just DO NOT like Gap's customer service.

Top mass-market clothes for its price. I mean, the price is cheap, while the quality of clothes is on a high level.
If you wear casual clothes everyday then Gap is definitely for you.
I love their minimalistic style in t's and I gotta big collection of their t-shirts with different colors.

If you're looking for organic products, don't buy from GAP. Tags do not say 100% organic cotton and they are not certified GOTS. It is also super weird that all of the other reviews on this official GAP FB page are for an investment/trading gig.

I was trying to find a green zip up hoodie, but it would show me stuff for toddlers, men, girls, baby gap stuff, and it wouldn't show me a green zip a hoodie. And I tried clicking new clothes, but it showed me a list that I couldn't interact with any of the clothing items or sizing areas, and overall it was very frustrating and I ended up not finding it at all. And my kid got upset.

I was always happy with Gap clothes and their shipping policy, but this time my experience was disappointing. I ordered ten items for my kids, and even chosen ' not urgent' option for the delivery to give them time to do my order properly. But instead of kid's pajama, I received somebody else's bra!
And after talking to a customer service representative I learned that I need to pay one more time for my missing item! And only after they receive this bra, they will return my money. No trust at all, and so much effort to fix Gap's mistake...

They may have some cute stuff but if you need to return anything, good luck. It's been 3 weeks and 3 phone calls later and they are still "looking into it". I was told 7 days for a credit.