melissa s.

I had an online order ship in 3 parts. One of the packages was delivered incorrectly, UPS nor Gap were of any help, literally, when you call the Gap customer service it says "Due to the unusually high volume of calls, we are unable to respond" and then it hangs up. Their online chat is off. I went to the store and their response was "this has been happening so often and unfortunately there is nothing we can do about it except to try and call". After being on hold through the Gap phone at the store for 30 minutes, I gave up. I then emailed customer service and got the same response as I did when i called.

Buying clothes should not be a second job, it is a luxury and you expect good service, or just any service at all! I am beyond disappointed that I am in limbo without the goods i purchased or a refund of the goods I purchased because I cannot speak to anyone!