I have been a shppper of GAP specifically for my kids for a long time- all their life- my oldest is 9. Every issue I have had they are quick to fix it but today they went above and beyond, and I didn't complain or ask they offered. My order was not shipped to the right address, and they refunded my entire order, as well as, sent me 3 of the items which remained in stock for free ( which included my daughters birthday picture dress) and expedited it!

They have corrected mistakes before and never given me hassle and have always taken care of me: but this time they truly put did themselves.

This makes me want to keep shopping at GAP! Also I looked to see if they were an American company, becuse I'm like there's no way this isn't American and the founders are American! :)

Good quality, good for the basic staple pieces in the closet. I like the gear without all the advertising. I appreciate the jean jackets and the flowing summer dresses. The sizes are easy and straightforward. I wish that I had a GAP near me.

Not the best customer services. I ordered a gift card and small purchases, paid for priority delivery so that the gift card would arrive on time, when after 2 days I checked the status, it turned out that the order was canceled with the reason - there is no thing, what kind of thing is not clear. I ordered the second time a gift card and socks in addition, this time I paid $ 25 for delivery so that the order would arrive the next day. When I received an email stating that it turns out that I can't buy a card, I went to the site and saw that not the entire order was canceled, but only the gift card, and I can no longer cancel the delivery of socks with priority delivery, because they are very fast Sent, because delivery is a priority! As a result, I will have socks worth $7 at a price of $32.

Gap sent me an email that I'd get 25% off jeans if I let them text me. I did and then the code only works on regularly priced items. I tried to call them and got sent to a sales call for a medical alert device and the woman on the other end wouldn't stop talking. I never could get through to a Gap representative to ask about the promotion. I've given up and unsubscribed, removing the 5 items I had in my cart. I can go somewhere else for jeans.

I placed an order for watch for them on December 11th for Christmas present for my girlfriend. They cancelled my order without sending me an email or a phone call. I finally realized that it was cancelled after the day of delivery had passed. Well I call them to get this resolved and they assure me the watch is on its way that day and I would have it in time for the holidays. Well I check my email the next day and the order is cancelled again. Well i learned a valuable lesson not to trust this D league website. Save your money.

I just got my Marice Lacoste TBC's today, perfect timing too, I came home at 1 today and Fedex was right at the door! The shipping was hell speed fast, I ordered 4 pairs of shoes on Sunday night around 10PM, and one pair is already here on the same week (Tuesday) talk about service, I'm expecting the other shoes to come in around Friday! They're really fast and cheap considering the 20% off! Plus free shipping, what a deal, like seriously lol. My first time ordering anything online, super pleased :) would definitely buy more here.

Sad, very sad. I ordered and trusted in a Company that has been around for a long time and that i trusted. I have not received any order or any communication beside the tracking number that i used to follow the arrival to my location but no package delivered and i can not get any contact person via phone, 1-800 number the local number and also sending a e-mail. Very frustrating. I dont want to be scammed for money and clothing..

I have been shopping online from Gap, Banana Republic, and Old Navy for over 8 years and very happy with their free mail returns. I like that I can go online and select the items that I want to buy and return the items that don't fit me very easily. I go online and select the items that I want to return, print the return slip and the shipping label, and return them in the same bag that arrived in. I buy suits and pants from Banana republic, pants and jeans from Gap, and shirts and sweaters from Old Navy. I am very happy with their service.

The product diversity, the prices and the discounts they offer are good. Sometimes, really good. I caught 70% once!
One comment I have about their website is that I can not copy the billing address to the shipping address part (it shouldn't be difficult to put a checkbox to copy everything down), and it requires me to rewrite my address any time I want to apply a promo code. Not cool, Gap, not cool!
This might be a problem of using mobile devices to shop from Gap though.

Jillian at babygap store in mission Viejo mall is my personal shopper for my son. I've known her since I was pregnant with my baby and she answered all my questions regarding my baby's first wardrobe! Jillian is very helpful and efficient at her job- since she's been there the longest! She helped a lot of people I know whose kids now in college and everyone speaks highly of her! She is an icon at your store and feel something is missing if Jillian isn't there whenever I'm in the store shopping for my son or picking gifts for family and friends! She gives shopping a different meaning especially on the register where she rings everyone pleasantly and people wait online for her knowing that she is the one who get things done the right way!
Thanks Jillian so much for all your continous support!