BE AWARE! - Their online return policy on all GAP-GAP FACTORY-OLD NAVY is a complete SCAM! You have 30 days from SHIPMENT date to have your returned package ARRIVE to their warehouse! And it can take up to 15 days for it to arrive! This means that you basically really have just 15 days from the day your order will be shipped to you to the day you make the return. Assuming that the original order might take up to 7 days to arrive to you, you only have about 8 days to decide if you are keeping the items or not. Good luck!

I spoke with a customer service agent on June 20th for an order that was placed on May 28th and he told me that if I mail my package today it's not sure it will arrive by June28th at the warehouse as it might take up to 15 days, so if it doesn't arrive on time the return of 150$ won't be accepted! But he said: " I'd suggest you try to make the return and STAY POSITIVE!" wow...! This really is a scam..

The site tells you that you get free shipping over $50, and that you can select that during checkout - but when you pay with Paypal, it doesn't honor it and literally just places the order without giving you any shipping options whatsoever... AND THERE'S NO WAY TO CANCEL IT! They don't even have a useful way to contact them outside of their "normal" business hours, so there's literally nothing you can do but suck it up.

I grew up with Gap clothes as a kid (and other Gap Inc. brands like Banana Republic) - it's bad enough that the prices in absolutely no way reflect the exponentially declining quality, but this is the last time I'm ever buying anything from that company. Ridiculous.

I had the worst experience with Gap. I made an order and waited two months just to realize the order was returned to Gap. They didn't deliver as "UPS couldn't find my apartment number" even if there is my name on the buzzer of course. After that GAP didn't bother to send me email that the order was shipped back and even didn't bother to REFUND my money. So one month after they shipped the order back (and I was checking the tracking number meanwhile) I found out all of this. GAP customer support said they are sorry and offered 20% off for my next purchase! And that's not the end. I tried to apply 20% code for the next purchase and the code DIDN'T WORK. So there will be no new purchase at Gap, Old Navy and Banana Republic ever.

I have been a loyal customer for years. I have finally had enough of this over priced store. They have on numerous occasions delayed my orders, bur this time i talked to a manager because of course they screwed with my order and i had to call and redo it, no fault of my own. Talked to manager and she asured me i would have it by easter and even waived my priorty one day charge i was willing to pay to guarantee it was on time. They couldnt even get that right and im receiving 2 of my grandchildrens gifts after easter. I am done with this. Costumer service are nice but don't listen to a word they say, mostly lies, if they don't accidentally hang up on you and not call you back lol. Its a joke!

PLEASE DO NOT JOIN THIS DATING SITE. I joined and paid by $77 plus, however after realizing that I was being asked constantly to update to read email responses, I realized I had been taken. I am a senior on a fixed income and the enrollment too ALL OF MY SAVINGS. After several requests for a refund, a 'manager' called me back. He was totally unsympathetic and had no compassion or understanding of my situation. STAY AWAY FROM THIS SCAM my friends. Try a free site like PLENTY OF FISH. Namaste.

I couldn't find the dress I saw in store and loved, couldn't find any sizes, and I was never buying anything at the sale price because you had to get in early to be able to purchase anything at all. I did give the website a "good" rating, though, because they are one of the few online retailers to price in Canadian dollars if I am shopping from Canada. Thanks! It gets really confusing to conveert to USD all the time, and since Old Navy/Gap/ Banana Republic have free shipping, random duties and shipping don't get tacked on.

It was my first and last time shopping from Gap. I had the worst experience ever. I placed an order with Gap online Canada, and it claimed to ship the item within 7 to 9 days. Right now, it has been over a month and I still did not receive any thing yet, because after I purchased the item, they put that the item is BACKORDERED. The store keeps changing the shipping date and last time I checked it when it should be delivered I realized that they added an extra month forward until shipping arrival!
Unfortunately, I did not read the reviews before I ordered the product. I was shocked that Gap has online reviews ranging from (MEDIUM TO TERRIBLE), and the company has not done anything to clean up its image.

NEVER SHOP ONLINE FROM THIS STORE.