Chrissy L.

The site tells you that you get free shipping over $50, and that you can select that during checkout - but when you pay with Paypal, it doesn't honor it and literally just places the order without giving you any shipping options whatsoever... AND THERE'S NO WAY TO CANCEL IT! They don't even have a useful way to contact them outside of their "normal" business hours, so there's literally nothing you can do but suck it up.

I grew up with Gap clothes as a kid (and other Gap Inc. brands like Banana Republic) - it's bad enough that the prices in absolutely no way reflect the exponentially declining quality, but this is the last time I'm ever buying anything from that company. Ridiculous.

I've never had a seamless experience with Macy's. The stores I've been to look like the 80s called and want their installations back - bad lighting included at no extra charge - with super rude sales people. The website is so ridiculously bad, keeps glitching, suddenly doesn't let you add things to either your shopping cart and/or wishlist, then tells you to call their 1-800-wesuck number if you keep having these issues. Sure, you can't maintain your website and I'll try explaining that to some outsourced, underpaid customer service rep thousands of miles who's just trying to do their job and follow a script. No thanks.

Bought several pairs of Converse sneakers on their website. Excluded from literally EVERY. SINGLE. DISCOUNT. Then they ship them in thin plastic bags so the boxes get all beat to hell. If you're going to sell a brand as a "premium" product to justify excluding it from any and all promotions, then package and ship it in a way that doesn't look like it's fallen off a truck in some back alley - before being run over 15 times.

Two pairs had stains as well - and NONE of the ones I ordered are available within reasonable driving distance, so I either keep them or send them back because I can't find them in my size now. POS website and company; definitely wouldn't recommend and won't shop at ever again.

I purchased my first Loot Crate subscription about two months ago - and, idiotically purchased a 1-year/6 box subscription. On their website, it said the particular crate is supposed to ship out and be received by subscribers between the 15th and 25th of odd-numbered months. So I was expecting to get a shipping notification a couple of weeks ago... which never came. I waited, waited - nothing. Finally, when the 23rd rolled around, I thought wth and checked my Loot Crate account. ZERO TRACKING INFORMATION - clearly, the box hadn't been shipped. So I sent them a message and, wouldn't you know, I get this fake-saccharine reply saying, oh yeah we're running behind schedule. DID THEY THINK TO NOTIFY ME OF THIS? NOOOO, of course not. So I immediately replied and said that I was not okay with this method of doing business, that if they were running late they should be sending out an email to all the subscribers informing them of the delay instead of just leaving people hanging. I also said that since this was my first experience with Loot Crate, and the first box of that first subscription, this didn't imbue me with any faith in the company and that, as a result, I wanted to cancel my subscription for a full refund. Did I get a response to that? NO, OF COURSE NOT. I even started a complaint with the Better Business Bureau - to which, again unsurprisingly, the company hasn't even bothered responding. Instead, today, I get an auto-generated message telling me the first box is on the way. Not only will I NEVER EVER sign up for another subscription with Loot Crate, I'm going to make it my personal business to tell anyone and everyone what a shady, dishonest, disreputable company they are. DO NOT WASTE YOUR MONEY WITH THIS COMPANY!