Firstly, GAP/BR/Old Navy has one of the most stremlined, awesome online return processes. And, as an avid shopoholic, I think that says a lot, when compared to JCrew or Madewell or other retailers. The quality can be hit or miss on a number of pieces, especially tops. Jeans are great. I wish they would go back to the higher quality tops of the 90s and early 2000s.