I have ordered from this site for some time, and it seems that recently they could care less about their customers. If you have any issue, well, then it's just on you and they will definitely not help you even with the simplest of issues when it is immediately brought to light. My advice: if they are this inept/impotent to handle online customer service, they should not have it!

I made a purchase that still haven't arrived and it's been passed two weeks. I called they said they would ship it back out, they don't know why it's still processing. Ok that was fine. Until I found out the order won't be here til a week later. I ordered coats for my kids. It's freezing where I'm at and now they have no coats. Never experienced anything like this. I will never shop here again

I made a return on May 1st and May 5th the warehouse received my return. Since then I have been waiting for the value of $ 93.77 to be returned on my card and nothing happens. Already send several emails, I called and no one returns or answers the calls. It is a complete disregard for the consumer. Waiting for this to be resolved to cancel my account and card with GAP.

Horrible customer service. Sent my item to the wrong address. When I called and asked why my shipment was being sent to an address I've never lived at or even knew, they said it was my fault because thats the address I entered (which I did not).
Customer service is rude. Do not order from this site if you want your items within 3 weeks

I have been shopping in Gap since 2007 and each item I bought was great quality and looks good on me. I just have to say that lately the sizes are bigger than they used to be. Like, for example I bought a jacket size Small that I normally buy and it was way too big, had to sell to a person who wears Medium.

For all my basic casual like tees, sweaters, jeans, the GAP is my go to store. They have great jeans and t-shirts at a reasonable price and are very versatile in their styles and cuts. I'm a regular customer at this store, fast delivery, competitive prices and a great collection of designer clothes.

Used this site many times sales are great for going out of stock items or seasonal very discounted items plus additional discount coupons online available. Bought total over $300 and with discounts coupon, sale items ended up paying about half. Great deal plus you can use gap card and earn points for more discounts to be applied

Another store with bland uninspired clothing but you can definitely find some deals in there and walk out with some nice clothes for a decent price. Just don't expect to draw any attention or make a statement with what you're wearing.

Visited the GAP outlet store in Salford and they put things on racks, say 40% off rack or 50% off rack. I found that with several items they did not deduct it or deducted a smaller amount. You should not have to check their honesty.

There is so much competition today for great styles at a great price, but they don't seem to get the message. Boring basics, still too expensive with all there sales trying to tread water. They think their customers want basics, which is true, but they also want approachable fashion items, which they could even do with some more inventive denim styles instead of just versions of the same things I bought there 10 years ago.

I really like this store! They have a large selection in all categories, at fairly affordable prices and good quality products. So far there is always everything you need - quite fast shipment, quality in line with expectations, good price, and cheap shipment (about 2-5 dollars). I will definitely order something again. I recommend shopping in this store.

When they started off as an online shoe shop, it was wonderful and straight forward. Now they seem to have lost the plot and are more interested in selling clothes. Confusing website to say the least.