GameStop

I was looking for a game to play this summer so I walked into Gamestop to get one. I purchased Hogwarts Legacy for my Xbox one digitally. The code on the receipt was invalid and did not work when I tried to redeem it. I contacted Gamestop asking what I could do and they told me to contact Xbox. I did that, and Xbox told me to contact Gamestop because I bought the game from there. I contacted Gamestop again asking for a new code or a refund for the 60 dollars that I spent on the game and they said sorry we can't do anything. They robbed me out of 60 dollars and would not give me a valid code. I would not recommend going to Gamestop. I will not be coming back.

I called to ask a question about a ongoing promotion to the lake zurich, illinois location and was rudely answered by a know-it-all-I-don't-have-time-for-you employee. Needless to say, they won't be getting my business. I was highly disappointed and considered chewing out the employee on the spot for his curt answers and terrible attitude.

So they hooked me with the double miles on all purchases. We've been with Wells Fargo for over 20 years and have had great luck with it but if you can get double the miles why not? Well here's why not... It takes about double the points to book any flight! My wife has used it only once and tried a couple other times and where it should take 25,000 points to book a flight it routinely takes *******! On a recent next day flight she had to book to go see a sick relative she was able to book it with Wells Fargo for ******* points and Venture wanted ******* points! Needless to say we're back using our Wells Fargo card!

I ordered a digital giftcard online. The money came out of my bank account almost immediately. I never received a confirmation email or the download code. After 3 phone calls, I was told they cannot refund my money! I will never use Gamestop again. The BBB will be aware of their practices. It clearly says on the website no money will be taken until the code is received. That's a lie! Be careful ordering online with Gamestop! No wonder this company is always on the verge of bankruptcy! What a joke!

I bought a refurbished PS4 from GameStop for my brother's birthday. Within 2 months it stopped turning on. After a lot of pushing they finally agreed to replace the PS4 if he sent the broken one back. Within 4 months the replacement one has also broken. 2 broken consoles within 6 months is unacceptable and GameStop refused to help me saying it's outside of their 30 day window. I spent over $300 on this and expect the console to work longer than 4 months.

I've been a lifelong customer of Gamestop. I pre-ordered Tears of the Kingdom from that store because of the pre-order bonus that was promised to customers. They ran out before the launch night crowd was taken care of, let alone people that needed to wait until the next day to get to the store. That wouldn't be that big of a deal except that when I asked about the bonus, the employee told me that I'm out of luck. That the whole reason I pre-ordered from the store was made moot by their "while supplies last" fine print. Fine, well, can I be put on a list to receive one when more are made? Nope, no list.

No longer will I buy or pre-order from them if they can't adhere to the promises that were made. And I will discourage all my friends from ever using their store.

I bought a nintendo switch online and never received (the tracking status said it was ready for shipping but never left for a week). I complained about it and they told me it was delivered (the tracking status magically changed for delivered at this moment with "retroactive delivery date"…real sketchy stuff) and now they don't want to return my money or help to resolve the problem.

Don't buy from this store online it's not trustworthy.

Ordered a ps5 June 2nd, 2023, about a week ago I got a in stock alert only to find out they were only collecting more back orders, and today they told me instead of filling current online orders they are selling it off to select Major city stores avoid buying consoles from them online at all costs! Please don't make the mistake I did it's w nightmare waiting for it to be delivered it's almost been a month I'm so upset about such. But I have no choice, but to wait so I am.

Have tried to get ahold of someone from customer service for few weeks now and can't get anyone on the phone there is no chat and I received an email back little more than a week later for them to tell me that the refund that I was looking for was already put back onto my GameStop card. I pulled up the transaction history for the card and screenshot it to show the money was never refunded and can't get any response. This is horrible customer service and theft

I tried to order my brother a birthday present. Gamestop canceled my order 3 times! I contacted them and they said it was because my email came back as invalid? What kind of BS is that? My email is fine.

This company sucks and so does their slow horrible website.

I purchased my console over 3 weeks ago. GameStop sent me a email stating that my system was in the way to me. After 3 days the status of my shipping was "awaiting currier" and has been the same since. I've since contacted fedex as they are the currier for the shipping. FedEx stated that GameStop has said they they were waiting on GameStop the entire time. They have yet to send my system and have not updated me on when I can receive it. I'm extremely disappointed as I was told the system would be here before Christmas, which is days away and the system hasn't even left GameStop. They have completed ruined my holiday

I ordered my son's birthday/Christmas gift from the website. It was easy to navigate through and I understood everything that I needed to do.
Once I received the package I checked to be sure everything was in it. It looked like one of the games was missing. I called customer service and they were nice enough to send another game out. I have since found the game (it was stuck on the bubble wrap that fell behind the bed) and will be sending the other game back. I would definitely order form them again.

Love the stores but not gamestop.com. See the "Oops! We couldn't process your payment" error online. I had two gift cards and a Mastercard and all the site would do was reject my card and empty my cart. The gift cards applied just find but I had to re-enter them with every attempt. Gamestop.com has known about this error for OVER A DECADE. Will they fix it? No. Would they take my order by phone as they promised when I first called? No. Will they give me a refund on the unusable gift cards I purchased? No. Everything boiled down to one thing: you HAVE to go to the store. I wanted to order ONLINE. TAKE MY MONEY PLEASE. I don't want to go to a store right now! Their business is stumbling because they won't take our money! Peaved! Stores, five stars. Website & related customer service, zero stars.

Game stop is an amazing place both online and in store. I prefer to go in store so I can get the best deals. They do trade inS on games consoles, controllers, games and accessories. You get credit for the items you bring in for something new for you to take home. Save your credits for something big or use your credits on your purchases. They also offer a great rewards program which allows you to earn points for each purchase in exchange for prizes in the catalog. Game stop has a variety or games for many gaming systems.