GameStop

GameStop sells advertised new Xbox games and instead sends opened clearance items. On new unopened games, they say they are returnable to stores, but the stores are not able to refund back as items are purchased on PayPal credit. When I went to a local store to get refunded for the new but opened games and the sealed new game, the clerk called the manager, who said OK to issue the refunds on my three items, until the clerk called back and told they were purchased with PayPal credit, for which the returns and refunds were then denied by the manager of the local store. When I called customer service, the agent said the computer was slow and after waiting about ten minutes, he hung up on me.

Don't buy trading cards from GameStop they sold me resealed packs. They were bad double cards in packs, packs to easy to open, glue is not the same glue on normal boxes. Don't trust GameStop on reading cards

I ordered 2 items online and I also paid for faster shipping and handling. It should have taken about 3 to 5 days to arrived. On the 4th day, I checked the status of my order and it was still processing. No biggie right? I called them to cancel the order and the next day it was still active. I emailed them 4 times and it was still processing. Two weeks went by and I finally received the items that I purchased at Target instead of waiting because Gamestop could not give me an order status. I mean I paid extra, and I contacted them several times to cancel before the items left the warehouse. Go to Amazon, Target, Walmart etc instead.

Do not spend high dollar at GameStop. The store managers will tell you themselves, their policies can change any time, including their return policy. Policy changes apply to past purchases. You can buy an item while the return policy is 30 days, and the next day the policy can change to 15 days and applies to your purchase without you even knowing. Just plain bad business.

Worst business I've ever dealt with. I've been trying to contact them for over a week. I ordered game cards, they were digital but I didn't realize it. I got ripped off for 42.00 bcuz they will not respond to any kind of contact. Never again!

Their pre-owned consoles are decently priced, but several of their games are way overpriced considering the age of the games, the consoles, and the prices compared to other sellers. Also, their trade in values are ridiculous. I looked-up a $250 tablet to see what I could get for it and they were only offering a maximum trade value of $40. They need to offer better trade-in values so customers can actually benefit from bringing their used games, consoles, devices, and accessories to them.

Preorder arrived 4 days late. Went to pick it up, they lost the preorder and had no more to offer. Told me to call customer service for a refund. Who told me to go to the store for the refund... who, well you get the picture.

Physical and phone customer service is terrible. Nobody wants to do their job. As an elite member I feel like I've just wasted money on that as I never want to do business with this company ever again.

Even walmart has better customer service.

Gamestop, WHere you can buy, sell, and trade console games. These guys have a lot of the market nailed down in my area. They get exclusive pre-order items, Day of release parties and they have just about anything you could ask for as a console gamer.

Over on the PC end of things they are phasing out the service. Sad but true.Of course that only applies to thier storefronts.The bulk of it seems to be done online now. They have gotten into the digital distrubution game now.

I have had a few bad experiences with them though, Inability to modify pre-orders from normal to collector editions, and midnight releases closing before the time I was told. But overall I have had fairly good dealings with gamestop.

This company is a sleazy $#*! hole and as one apart of a gaming community and also loyal customer of them I am embarrassed to have ever thought they would conduct business in a professional manner. They're so desperate to stay open and keep their dying business alive that they'll rip off customers and screw them over for nickles and dimes. Please, if you buy video games buy them digitally or from amazon as well as headsets consoles etc. Send this disgrace of a business to the grave, and in the wake of this Coronavirus it seems they have no problem sending their own employees there. $#*! GameStop and everyone involved.

Game prices are semi decent, but don't plan on getting any money on perfectly fine games. I've always gone here to buy video games, nothing else in particular, and remember last year selling my wii along with about 200 dollars worth of video games, and two gem high value games, zelda twilight princess, and mario kart, and got in return about 36 dollars. You can decide if it was worth that, haha.

Orders a PS5 for a birthday gift for my son on said 1-3 day shipping. Two days in no shipping information I call get no answer from uninformed staff ask for a supervisor and get hung up on. Offered no expedited shipping to fix mistake so went on Walmart it will be here tomorrow. Thanks GameStop for losing my business

Shipping estimated delivery time for orders $40 and over (at the time of this post) is 1-3 day not including weekends and nonwork days but instead takes 7-10 (total wait time on day 5 still counting days (with no ability to track your purchase) unacceptable i will never be ordering via this website in the future due to this ridicules situation with misinformation and lack of customer service.