The company has garnered mixed feedback regarding its products and customer service. On the positive side, some customers appreciate the effectiveness of the screen protectors and the helpfulness of customer support when addressing claims. However, significant concerns arise over product durability, with many users reporting frequent cracking and issues with the warranty process. Complaints about shipping costs for replacements and perceived inadequacies in customer service are prevalent, suggesting a need for improvement in these areas. Overall, while some customers express satisfaction, many feel let down by product performance and support, indicating room for enhancement in both quality and service.
This summary is generated by AI, based on text from customer reviews
One day I was asking for warranty to cover my Gadgetguard and filing a claim and a week later I got my guard. So thankful for this service. But I have to pay so much for shipping. Find a cheaper provider. If you stand by your product, and customers prove their loyalty, reward them.
Customer service was awesome. My disappointment came in having to pay for shipping charges for a warranteed product. Also, it took much longer to receive than I expected, over 10 days.
I was also disappointed in the fact that the screen protector cracked after only 3 weeks of usage, without being dropped or abused in any way.
This is a great product and the company is true to its word and has a quick response time. I would keep buying this product.
I'm on my third screen protector and I've been very pleased with this product! Every time I've had a problem, Gadgetguard has lived up to its claims. Easy and convenient!
Customer service is just as good as the screen protectors. I am excited to buy one for my Apple Watch.
I was worried when my phone appeared cracked. The gadget guard was what was damaged. Yippee, my phone was protected. Getting and installing the replacement was quick and easy. Thank you for the excellent protection and the wonderful customer service.
I ordered a screen protector for my galaxy note 8 and received it without a problem. The screen saver keeps breaking so ask them why. They answered my question, came up with a result and am now waiting for the new improved screen saver. So far this company has been hands on and I appreciate how they have handled this problem. Their product so far has been good and am looking forward to the new improved product.
Great i had the att&t guy help put it on thanks for sending my replacement so fast and easy gadget guard saved my screen
i can always rely on your pricing and fast shipping! an amazing guarantee! they stand by their products! thank you!
Excellent service received my replacement protection and had it installed through my carrier thank you very much for the great service
I received the screen protector in a timely manner, and I'm glad it works so well. Just have to be manic about getting the screen cleaned perfectly and there are no issues with it whatsoever.
I made an error completing registration and customer service took care of it. Very friendly, courteous and efficient. Thank you very much.
They mailed out the product in just a few days and i recieved them quick. They are easy to install and work great.
Getting the replacement was quick and easy, but I didn't like the fact that I had to pay shipping fees twice for 2 different replacements. I wasn't able to order both on the same order. Had to place to separate orders and had to pay shipping fees twice. I don't feel like I should have to pay a shipping fee for a warranty item.
Wonderful product. Quick turn around, will continue to buy. Protected phone perfectly. Reccomend to other people who are looking for screen protectors themselves
I love how easy it is to replace the screen covers. However, the quality of the screen covers is lacking. I receive my replacement less than a week ago, and on the second day after using the screen cover, it cracked just from being in my pocket walking around at work. This is a consistent issue Ive had with gadget guard screen protectors.
Ordered my new screen last Sunday and got it in less then 5 days. Super easy to order a new one too.
THIS COMPANY IS HANDS DOWN THE BEST! IF YOU WANT A COMPANY THAT WILL STAND BEHIND ITS PRODUCT GADEGETGUARD WILL AND DOES!@
The process to get a screen protector replacement from Gadgetguard was simple and easy. Have had to request replacements from other companies and it was much more of an ordeal. I appreciated the simplicity and how quickly it arrived. I was not as impressed with the installation process.
The sticky tabs didn't hold the protector long enough for me to get it lined up properly. Otherwise very happy. Thanks!
Love gadget guard. Ive dropped my phone several times and my actual screen has yet to break. Good quality
Answer: Yes. I just replaced mine, for free and free shipping too. The replacement arrived broken so I reached out to Gadget Guard and they sent ANOTHER replacement for the replacement completely for free with zero hassle. As long as you register your original purchased protector screen within the time frame allotted they will replace them for free. Definitely worth the initial investment. Their customer service has been really helpful and quick in my personal experience. I will continue to do business with them.
Answer: Hi John, We are sorry for the trouble you are having with registering your guard. We would love to help with that! Please send a picture of the purchase receipt to support@gadgetguard.com and our Customer Support Team would be happy to help get this taken care of for you. We look forward to hearing from you. Thank you, Gadget Guard
Answer: Hi Farhad! We are certainly happy to help! Due to the privacy afforded on this review site, we are unable to see your specific information. I am concerned if you have sent 3 emails and we have not responded! We strive to respond as quickly as possible, but never longer than 2 business days. Please make sure you are emailing us at support@gadgetguard.com. Our Customer Support Team will be happy to help! Thanks, Gadget Guard
Answer: Legit company, they honored the lifetime warranty and replaced my screen protector with a new one for no charge.