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Gadget GuardReviews 1,583

3.2
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Gadget Guard Reviews Summary

The company has garnered mixed feedback regarding its products and customer service. On the positive side, some customers appreciate the effectiveness of the screen protectors and the helpfulness of customer support when addressing claims. However, significant concerns arise over product durability, with many users reporting frequent cracking and issues with the warranty process. Complaints about shipping costs for replacements and perceived inadequacies in customer service are prevalent, suggesting a need for improvement in these areas. Overall, while some customers express satisfaction, many feel let down by product performance and support, indicating room for enhancement in both quality and service.

This summary is generated by AI, based on text from customer reviews

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Oregon
1 review
0 helpful votes
Follow Wynette W.
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One day I was asking for warranty to cover my Gadgetguard and filing a claim and a week later I got my guard. So thankful for this service. But I have to pay so much for shipping. Find a cheaper provider. If you stand by your product, and customers prove their loyalty, reward them.

Date of experience: July 6, 2018
Connecticut
1 review
0 helpful votes
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Customer service was awesome. My disappointment came in having to pay for shipping charges for a warranteed product. Also, it took much longer to receive than I expected, over 10 days.
I was also disappointed in the fact that the screen protector cracked after only 3 weeks of usage, without being dropped or abused in any way.

Date of experience: July 6, 2018
Utah
1 review
0 helpful votes
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Love this product
July 6, 2018

This is a great product and the company is true to its word and has a quick response time. I would keep buying this product.

Date of experience: July 6, 2018
Florida
1 review
0 helpful votes
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I'm on my third screen protector and I've been very pleased with this product! Every time I've had a problem, Gadgetguard has lived up to its claims. Easy and convenient!

Date of experience: July 6, 2018
Tennessee
1 review
0 helpful votes
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Love your product
July 5, 2018

Customer service is just as good as the screen protectors. I am excited to buy one for my Apple Watch.

Date of experience: July 5, 2018
Canada
1 review
0 helpful votes
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Awesome
July 5, 2018

I was worried when my phone appeared cracked. The gadget guard was what was damaged. Yippee, my phone was protected. Getting and installing the replacement was quick and easy. Thank you for the excellent protection and the wonderful customer service.

Date of experience: July 5, 2018
Arkansas
1 review
0 helpful votes
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Great service
July 5, 2018

I ordered a screen protector for my galaxy note 8 and received it without a problem. The screen saver keeps breaking so ask them why. They answered my question, came up with a result and am now waiting for the new improved screen saver. So far this company has been hands on and I appreciate how they have handled this problem. Their product so far has been good and am looking forward to the new improved product.

Date of experience: July 5, 2018
Texas
1 review
0 helpful votes
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Great
July 5, 2018

Great i had the att&t guy help put it on thanks for sending my replacement so fast and easy gadget guard saved my screen

Date of experience: July 5, 2018
Jennifer l.
North Carolina
1 review
0 helpful votes
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i can always rely on your pricing and fast shipping! an amazing guarantee! they stand by their products! thank you!

Date of experience: July 5, 2018
Wisconsin
1 review
0 helpful votes
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Excellent service received my replacement protection and had it installed through my carrier thank you very much for the great service

Date of experience: July 5, 2018
Massachusetts
1 review
0 helpful votes
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I received the screen protector in a timely manner, and I'm glad it works so well. Just have to be manic about getting the screen cleaned perfectly and there are no issues with it whatsoever.

Date of experience: July 5, 2018
Minnesota
1 review
0 helpful votes
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I made an error completing registration and customer service took care of it. Very friendly, courteous and efficient. Thank you very much.

Date of experience: July 5, 2018
Kentucky
1 review
0 helpful votes
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They mailed out the product in just a few days and i recieved them quick. They are easy to install and work great.

Date of experience: July 5, 2018
Oklahoma
1 review
0 helpful votes
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Shipping Fees
July 5, 2018

Getting the replacement was quick and easy, but I didn't like the fact that I had to pay shipping fees twice for 2 different replacements. I wasn't able to order both on the same order. Had to place to separate orders and had to pay shipping fees twice. I don't feel like I should have to pay a shipping fee for a warranty item.

Date of experience: July 5, 2018
Michigan
1 review
0 helpful votes
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Wonderful product. Quick turn around, will continue to buy. Protected phone perfectly. Reccomend to other people who are looking for screen protectors themselves

Date of experience: July 5, 2018
Arkansas
1 review
0 helpful votes
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I love how easy it is to replace the screen covers. However, the quality of the screen covers is lacking. I receive my replacement less than a week ago, and on the second day after using the screen cover, it cracked just from being in my pocket walking around at work. This is a consistent issue Ive had with gadget guard screen protectors.

Date of experience: July 5, 2018
California
1 review
0 helpful votes
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Very quick
July 4, 2018

Ordered my new screen last Sunday and got it in less then 5 days. Super easy to order a new one too.

Date of experience: July 4, 2018
Kentucky
2 reviews
0 helpful votes
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THIS COMPANY IS HANDS DOWN THE BEST! IF YOU WANT A COMPANY THAT WILL STAND BEHIND ITS PRODUCT GADEGETGUARD WILL AND DOES!@

Date of experience: July 4, 2018
North Carolina
1 review
0 helpful votes
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The process to get a screen protector replacement from Gadgetguard was simple and easy. Have had to request replacements from other companies and it was much more of an ordeal. I appreciated the simplicity and how quickly it arrived. I was not as impressed with the installation process.
The sticky tabs didn't hold the protector long enough for me to get it lined up properly. Otherwise very happy. Thanks!

Date of experience: July 4, 2018
Texas
1 review
0 helpful votes
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Gadget guard
July 4, 2018

Love gadget guard. Ive dropped my phone several times and my actual screen has yet to break. Good quality

Date of experience: July 4, 2018

From the business


gadgetguard.com
North Salt Lake, UT, United States